I read the reviews and considered not staying there. However, I received a GREAT rate per night ($27). Unfortunately, I got what I paid for. It took 3 complaints to get someone to make the "smart" TV actually work, and then the shows and movie selections were sparse. It took 3 complaints to get housekeeping to actually bring us toilet paper (less than a 1/4 roll when we arrived). Shower (no door) still allows water to soak the floor, and in our room, there was noticeable damage to the cheap bathroom door. At sign in, we were offered complementary alcoholic drinks at Collins, which is their restaurant on floor 13. All Sprite and juice, very little alcohol. Building looks beautiful, but service totally sucks. If you have kids, consider staying somewhere else. The artwork on the walls in the rooms is of naked women. I know from reading other reviews that management will say they will address these issues, but those reviews go back a year, and NOTHING HAS CHANGED.