Hard Rock Hotel Desaru Coast

I love the place its so nice, its a place just rest and relax.

Near to the Adventure Waterpark Desaru. The pool tiles below need a bit more cleaning.

We especially like that in-room entertainment - great song choices as well as movie choices. Families can just relax and bond. And if adults want time off the kid, they have Roxity! No coffee in the room though, not that we needed it during the stay. Communication of the staff could be improved - specially those they put in concierge. We booked to see the fireflies, person in concierge talked about dinner. But pay the dinner in the venue only. We did, but then they said we got left behind by the shuttle as we shouldn’t take time to eat. Another instance was when we were going home, concierge didnt have proper knowledge about free shuttle. And since it was peak season, their paid coach service is fully booked. I was told that no guarantee they can book us a cab. After a few minutes of almost panicking, they said that there’s a free shuttle.

This was our first time at a Hard Rock Hotel and we thoroughly enjoyed the music theme and fitness facilities. We stayed at the Rock Suite and the room’s comfort, amenities and its sound proofing were amazing! You have to try it for yourself. We also enjoyed the privacy of breakfast and evening canapes at the lounge, especially as the regular rooms were all booked up for corporate events. Despite that, we never really felt that the hotel was over crowded. The lounge food and drinks were great and well curated. But most of all, we were deeply impressed with the warmth and hospitality of Eryna and her Rock Royalty team. They made the difference for our 3-day stay and we would love to return.

Clean and big property. Only that they don’t have Hard Rock signature swimming pool like other Hard Rock Hotels. Staffs were friendly. Buffet breakfast was awesome.

Soap not soapy enough Musical pool is unnecessary as nobody submerged long enough to enjoy the pipe in music rather normal pipe in music is sufficient

Good experience, clean and nice place with very friendly staff.

Overall we enjoyed our stay here. Facilities are undeniably 5-star but much room for improvement on the hygiene and service: 1) there are quite a few houseflies inside the restaurant (sessions) and these houseflies were even spotted resting on the breakfast buffet food. 2) hotel didn't have any Samsung type c charger/cable available for guests to borrow (we lost ours on the way). The hotel is rather inaccessible hence it was not easy to buy one. 3) shuttle bus timing doesn't follow the schedule.

Stayed two nights at hard rock and two nights at Westin. Liked: kids club and life music, food and friendly staff Disliked: 1)its by far the smallest hard rock hotel I have been to: compared to Singapore and Phuket. The latter two hotels had a big sized pool, kids pools and own artificial sandy beach. Desaru hard rock only has a ? 25 m pool. 2) the beach is not at the door step unlike Westin desaru. 3) no open spaces to run around for kids unlike the Westin 4) close proximity to the adventure cove means rooms near the cove are very noisy with no privacy Despite having two young kids, I will choose Westin over hard rock next time

The room was warm and comfortable.. But the toilet shower was terrible.. Water was not hot and the pressure was low.. Rain shower didn't work the way it should due to low water pressure..