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Luna Maya by LHMG

Photo gallery for Luna Maya by LHMG

Desk, bed sheets
32-inch flat-screen TV with cable channels, TV
Desk, bed sheets
32-inch flat-screen TV with cable channels, TV
Desk, bed sheets

Overview of Luna Maya by LHMG

Luna Maya by LHMG

2.5 star property
Within easy reach of Tulum National Park

7.4/10 Good

58 verified Hotels.com guest reviews

Popular amenities

  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • 24/7 front desk
Map
Av. Satelite No.14, Norte Polar entre Oriente Sagitario, Tulum, QROO, 77780

Room options

About this area

What's nearby

  • In Tulum City Center
  • Tulum National Park - 6 min drive
  • Gran Cenote - 4 min drive
  • Playa Paraiso - 14 min drive
  • Tulum Beach - 16 min drive
  • Tulum Mayan Ruins - 20 min drive
  • Sian Ka'an Biosphere Reserve - 33 min drive

Getting around

  • Airport shuttle (surcharge)

Restaurants

  • Ginger - 2 min walk
  • Piola Pizzeria - 3 min walk
  • Taqueria Honorio - 4 min walk
  • La Querida - 4 min walk
  • El Milagrito - 4 min walk

About this property

Luna Maya by LHMG

At Luna Maya by LHMG, you'll be 3.6 mi (5.8 km) from Playa Paraiso and 3.8 mi (6 km) from Tulum Beach. Also, this guest house is 4.3 mi (7 km) from Tulum Mayan Ruins. Fellow travelers like the helpful staff.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 20 rooms

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Express check-in available
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • No onsite parking

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Traveling with children

  • Children stay free (see details)

Services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Garden

Accessibility

  • Upper floors accessible by stairs only

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only

Stay connected

  • Desk

More

  • Daily housekeeping

Fees & policies

Refundable deposits

  • Breakage deposit: USD 50 per stay

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Luna Maya LHMG B&B Tulum
Luna Maya LHMG B&B
Luna Maya LHMG Tulum
Luna Maya LHMG
Luna Maya by LHMG Tulum
Luna Maya by LHMG Guesthouse
Luna Maya by LHMG Guesthouse Tulum

Frequently asked questions

Does Luna Maya by LHMG offer free cancellation for a full refund?
Yes, Luna Maya by LHMG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Luna Maya by LHMG?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Luna Maya by LHMG?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Luna Maya by LHMG?
Sorry, there's no onsite parking at Luna Maya by LHMG.
Is airport shuttle service offered by Luna Maya by LHMG?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Luna Maya by LHMG?
You can check in from 2 PM - midnight. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in and contactless check-in and check-out are available.
What is there to do at Luna Maya by LHMG and nearby?
Luna Maya by LHMG has a garden.
Are there restaurants at or near Luna Maya by LHMG?
Yes. Nearby restaurants include Piola Pizzeria (3-min walk), Taqueria Honorio (4-min walk), and La Querida (4-min walk).
What's the area around Luna Maya by LHMG like?
Luna Maya by LHMG is in Tulum City Center, a short 9-minute walk from Dos Aguas Park.

Overall score and ratings

7.4

Good

7.5/10

Cleanliness

7.7/10

Staff & service

7.3/10

Amenities

7.0/10

Property conditions & facilities

7.9/10

Eco-friendliness

10/10 Exceptional

Very clean and nice hotel. Check in was easy. Alejandro at the front desk was very helpful when I needed to arrange new transportation to the Cancun airport.
Robert, 6-night trip
Verified Expedia guest review

10/10 Exceptional

I will definitely be staying here again. I enjoyed my full week stay here with no issues other than one gentleman being very angry that there was people hanging out in the community area on the weekend. The rooms had thin walls and my room was next to the stairs so I would hear everyone coming down/up the stairs, checking in, anyone in the community area. I didn’t mind because I didn’t pay for silence on vacation. The food trucks were located right outside the hotel which was the best part of my trip here. Located off the strip but nothing was unreasonable to walk to.
Yesenia, 2-night romance trip
Verified Expedia guest review

8/10 Very good

The community area was our happy place with friends and fellow guest that are now life long friends. There was a mutual respect for all in the area and their belongings. Truly enjoyed our time.
Nikki, 8-night romance trip
Verified Expedia guest review

6/10 Good

Was good for the price. Not sure if it was the room we were in but we did not have a good sleep.
jessica, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The outstanding features of this hotel were the Mayan-themed murals, statues in every area and corridor of the hotel. Our room was spacious, the Mexican-style stone and tile floors was a beautiful touch, there was a clothes hanging area, and the bathroom and shower area was large and striking. The pool and pool area was nice, with a small waterfall directly into the water, which was powerful enough for a free head and shoulder massage. The staff were friendly and polite. We arrived too early for check in and had a tour booked, so they stored our luggage in their reception area behind their counter until we returned later that evening.
Brent, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Peaceful
The streets were quite at night
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Welcoming
Very nice stay, the room was spacious and the front desk was very friendly! They spoke some english also which was helpful 💕
Jennifer, 2-night trip
Verified Hotels.com guest review

8/10 Very good

For the price its great. It has everything you need. The bed was clean and comfortable. It has a modern TV with Netflix. The shower was great! hot water and large shower head with amazing pressure. I love rain shower heads. It was also quiet although it was right on a main street because my room, 305 was in the back of the building. The only issue was the Wifi didn't reach my room well. I will say however that I also stayed at the Kimpton for a couple nights and wifi was crap there too so it's not the hotel's fault, its a Tulum thing. I also only got one towel for 2 guests. I didn't ask for a second one but perhaps they would have given me another without issue if I asked. Third, the door lock didn't look safe so I took my passports with me instead of leaving them locked in the room. I also slept with a chair blocking the door due to the lock looking very loose and easily broken with a kick. Regardless I felt safe because there's a staff person at the front at all times. The AC worked great and it was clean enough for me. I had no issues staying here. There's a lot of street food vendors right outside the doors too!! and the breakfast place Vitalis next door was very good and not super expensive. I would stay here again if the price remained around what I paid.
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

It’s right where u need to be clean, quite, nice staff. It’s simple but great. I stayed to hunt apartments and it was great the woman at the front desk is amazing.
Kyle, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good value in a great location
This is a simple, basic but comfortable hotel, well located near the center of town. Don't expect anything luxurious, but it's satisfying for the price, and I've stayed here a couple of times while on dive trips to Tulum. There's always available parking close by on the street, and Vitalis next door is a good spot for breakfast.
Peter, 8-night trip
Verified Hotels.com guest review