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All properties in Cairns, Cairns, Queensland, Australia
1 room, 2 adults

Crystalbrook Riley

5-star5 stars
131-141 Esplanade, Cairns, QLD, 4870, Australia

Luxury hotel with 2 bars/lounges, near Cairns Esplanade
  • Free WiFi
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Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Great new modern hotel with great location. Would recommend!Jun 1, 2019
  • Everything about this hotel was amazing! Enjoyed our time here, great location and…May 18, 2019

Crystalbrook Riley

from S$228
  • Resort King
  • Urban King
  • Urban Twin
  • Resort Twin
  • Sea King
  • Panoramic Sea
  • Family Room, Sea View
  • Suite, 1 King Bed with Sofa bed
  • Family Room - Urban View
  • Family Room (Resort View)

What’s around Crystalbrook Riley

Landmarks

  • In Cairns Central Business District
  • Cairns Esplanade - 4 min walk
  • Cairns Marlin Marina - 12 min walk
  • Reef Fleet Terminal - 14 min walk
  • Cairns Central Shopping Centre - 17 min walk
  • Cairns Convention Centre - 20 min walk
  • Muddy's Playground - 2 min walk
  • St Monica's Cathedral - 3 min walk

Getting around

  • Cairns Intl. Airport (CNS) - 10 min drive
  • Cairns Station - 19 min walk
  • Freshwater Station - 14 min drive
  • Redlynch Station - 16 min drive

At a glance

Key facts

Hotel size

  • This hotel has 311 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Onsite self parking (AUD 12.00 per day)

  • Onsite valet parking (fees apply)

  • Wheelchair-accessible parking on site

  • Height restrictions apply for onsite parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Pool cabanas (surcharge)
  • 24-hour fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Pool sun loungers
  • Billiards or pool table
Working away
  • Number of meeting rooms - 6
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
Facilities
  • Number of buildings/towers - 2
  • Year Built - 2018
  • Elevator
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Roll-in shower
Languages Spoken
  • English
  • Japanese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 55-inch flat-screen TV
  • First-run movies
  • Netflix
  • Digital TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments.

Dining

Paper Crane - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Paper Crane Pool Side - This poolside bar specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Rocco - Overlooking the ocean, this rooftop bar specializes in Mediterranean cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Crystalbrook Riley’s small print

Also known as

  • Riley Crystalbrook Collection Resort Cairns
  • Crystalbrook Riley Cairns
  • Crystalbrook Riley Hotel Cairns
  • Riley a Crystalbrook Collection Resort
  • Riley Crystalbrook Collection Resort
  • Riley Crystalbrook Collection Cairns
  • Riley Crystalbrook Collection
  • Riley a Crystalbrook Collection Resort
  • Crystalbrook Riley Hotel

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 7 AM to 9 PM.

Parking height restrictions apply.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Deposit: AUD 75.00 per accommodation, per night

Optional extras

Credit card charges are subject to an extra charge of 1 percent

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs AUD 12.00 per day

Valet parking is available for an extra charge

Rollaway beds are available for AUD 60.0 per day

Full breakfast is offered for an extra charge of AUD 38.00 for adults and AUD 38.00 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Crystalbrook Riley

  • Does Crystalbrook Riley offer free cancellation for a full refund?
    Yes, Crystalbrook Riley does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Crystalbrook Riley?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Is parking offered on site at Crystalbrook Riley?
    Yes. Self parking costs AUD 12.00 per day.
  • Is there a pool at Crystalbrook Riley?
    Yes, there's an outdoor pool. Guests have pool access from 7 AM to 9 PM.
  • Are pets allowed at Crystalbrook Riley?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Crystalbrook Riley?
    You can check in from 2:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Express check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Crystalbrook Riley?
    Yes, Paper Crane offers alfresco dining, Asian cuisine, and ocean views. Nearby restaurants include Bagus indonesian traditional cuisine (3-min walk), Muddy's Cafe (4-min walk), and Splash Seafood Restaurant (4-min walk).
  • Is there an onsite casino at Crystalbrook Riley?
    No, this hotel doesn't have a casino, but Reef Hotel Casino (13-min walk) and Cazalys Cairns (6-min drive) are both nearby.
  • What is there to do at Crystalbrook Riley and nearby?
    Crystalbrook Riley has 2 bars, an outdoor pool, and a 24-hour fitness center, as well as spa services and a garden.

Recent reviews

Superb 9.2 From 561 reviews

Exceptional 10.0
Amazing location, great staff, perfect getaway.
This hotel is superb. The staff on hand were impeccable. Only issue was the restaurant closing at 8pm! Would highly recommend anyone stay here!
Natasha, au2 night trip
Exceptional 10.0
Great hotel enjoyable stay
We booked the hotel on the expectation that the hotel would be very high spec and luxurious and it met and surpassed our expectations. The pool a d bar was one of our main enjoyments but the associated roof top restaurant and bar and paper crane restaurant served beautiful food and drink. There was a minor mix up with our breakfast order but as soon as the error was pointed out to a one of the head senior wait staff she went out of her way to make up for it. The other thing was the rooftop restaurant there was no vegetarian option for dinner that meant we had to go off site for dinner. Also, the poolside bar appeared to be slightly understaffed but the waitress on duty did a great job doing double duty. All the staff we welcoming and hospitable and catered to our every need, will be going back again!
Hayley, au1 night trip
Exceptional 10.0
Fab stay
Second stay, it didn’t disappoint, and will stay here again. Checkin was smooth and quick, I wanted a balcony room and got changed very quickly without hustle, Prisca from the bar was great and Maria as well, very professional and courteous. Can’t wait for my next stay in few months, thanks to the Manager who left a nice Birthday card for me, it was lovely.
Andres, au4 night trip with friends
Exceptional 10.0
Hands down, one of the best properties in cairns. Close to everything, food delivery is a breeze. Staff go above and beyond, the pool is incredible. I’ve actually never been so impressed!! Thanks for the amazing stay.
Alicia, au2 night romance trip
Fair 4.0
The hotel was totally under staff from themement we arrive to thr hotel. The breakfast ordinary and the restaurant on site was closed. The facility was clean but there was not mini bar in the room. Overall for the money paid was not a 5 star experience.
au1 night romance trip
Exceptional 10.0
Riley is a beautiful and modern resort in the heart of Cairns. The rooms are fantastic - beautifully decorated with lovely colour tones and the bathroom has a extra large shower. Comfortable beds with smart electronics to control the lighting and an iPad. The customer service was excellent at check in and throughout the entire stay, the staff were very attentive and easy to talk to. However, ordering drinks and food via the QR reader for “easy, no fuss” ordering by the pool is a bit slow. This can be excused though as the pool and bar was quite busy. For those who wish to hang out by the pool I would highly recommend the cabana package as it is great value for money (which included a cabana by the pool for the entire day, a bottle of prosecco, charcuterie platter, fruit platter, lunch platter, sparkling and a cabana host for $199).
au2 night trip with friends
Exceptional 10.0
The staff were extremely accommodating. Nothing was a bother to them
au2 night romance trip
Exceptional 10.0
A beautiful hotel with wonderful staff exceeding expectations
Donna, au1 night romance trip
Exceptional 10.0
Luxurious stay!
From check in to check out the service was impeccable! We celebrated our 30th wedding anniversary and it was truely memorable. Highly recommend.
Stephen, au1 night trip
Very good 8.0
The room was wonderful. The pools and bar service excellent.
Bev, au3 night romance trip

Crystalbrook Riley