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All properties in Cairns, Cairns, Queensland, Australia

Riley, a Crystalbrook Collection Resort

Luxury hotel with 2 bars/lounges, near Cairns Esplanade

  • Free WiFi
From
S$233
  • Riley, a Crystalbrook Collection Resort
  • Balcony
  • Balcony
  • Pool
  • Pool
  • Balcony
1 / 79Balcony
9.4.Exceptional.
  • Great new modern hotel with great location. Would recommend!

    Jun 1, 2019

  • Everything about this hotel was amazing! Enjoyed our time here, great location and…

    May 18, 2019

See all 550 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Parking available
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 311 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center

For families

  • Television
  • Free toiletries
  • Garden
  • Daily housekeeping
  • Iron/ironing board
  • Hair dryer

What’s around

  • In Cairns Central Business District
  • Cairns Esplanade - 4 min walk
  • Cairns Marlin Marina - 12 min walk
  • Reef Fleet Terminal - 14 min walk
  • Cairns Central Shopping Centre - 17 min walk
  • Cairns Convention Centre - 20 min walk
The following facilities are closed on Sunday, Monday, Tuesday, and Wednesday:
  • Full-service spa

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Resort King
  • Urban King
  • Urban Twin
  • Resort Twin
  • Sea King
  • Panoramic Sea
  • Family Room, Sea View
  • Suite, 1 King Bed with Sofa bed
  • Family Room - Urban View
  • Family Room (Resort View)

Location

  • In Cairns Central Business District
  • Cairns Esplanade - 4 min walk
  • Cairns Marlin Marina - 12 min walk

What’s around

Landmarks

  • In Cairns Central Business District
  • Cairns Esplanade - 4 min walk
  • Cairns Marlin Marina - 12 min walk
  • Reef Fleet Terminal - 14 min walk
  • Cairns Central Shopping Centre - 17 min walk
  • Cairns Convention Centre - 20 min walk
  • Muddy's Playground - 2 min walk
  • St Monica's Cathedral - 3 min walk
  • Center of Contemporary Arts - 4 min walk
  • Kick Contemporary Arts - 4 min walk
  • Jute Theatre - 4 min walk

Getting around

  • Cairns Intl. Airport (CNS) - 10 min drive
  • Cairns Station - 19 min walk
  • Freshwater Station - 14 min drive
  • Redlynch Station - 16 min drive

At a glance

Hotel size

  • This hotel has 311 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • Queensland may have travel restrictions in place, including self-quarantine, due to COVID-19.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (AUD 12.00 per day)
  • Onsite valet parking (fees apply)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • 24-hour room service

Things to do

  • Outdoor pool
  • Pool cabanas (surcharge)
  • 24-hour fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Pool sun loungers
  • Billiards or pool table

Working away

  • Number of meeting rooms - 6

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage

Facilities

  • Number of buildings/towers - 2
  • Year Built - 2018
  • Elevator
  • Garden

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Roll-in shower

Languages Spoken

  • English
  • Japanese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • 55-inch flat-screen TV
  • First-run movies
  • Netflix
  • Digital TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments.

Dining

Paper Crane - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Paper Crane Pool Side - This poolside bar specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Rocco - Overlooking the ocean, this rooftop bar specializes in Mediterranean cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Small print

Also known as

  • Riley Crystalbrook Collection Resort Cairns
  • Riley Crystalbrook Collection Resort
  • Riley Crystalbrook Collection Cairns
  • Riley Crystalbrook Collection
  • Riley a Crystalbrook Collection Resort
  • Riley, a Crystalbrook Collection Resort Hotel
  • Riley, a Crystalbrook Collection Resort Cairns
  • Riley, a Crystalbrook Collection Resort Hotel Cairns

Optional extras

Credit card charges are subject to an extra charge of 1 percent

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs AUD 12.00 per day

Valet parking is available for an extra charge

Rollaway beds are available for AUD 60.0 per day

Full breakfast is offered for an extra charge of AUD 38.00 for adults and AUD 38.00 for children (approximately)

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 7 AM to 9 PM.

Parking height restrictions apply.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Deposit: AUD 75.00 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Riley, a Crystalbrook Collection Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and social distancing measures are in place. Please note that this information has been provided by our partners.

  • Yes. Self parking costs AUD 12.00 per day.

  • Yes, there's an outdoor pool. Guests have pool access from 7 AM to 9 PM.

  • Sorry, pets aren't allowed, but service animals are welcome.

  • You can check in from 2:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Express check-out and contactless check-in and check-out are available.

  • Yes, Paper Crane offers alfresco dining, Asian cuisine, and ocean views. Nearby restaurants include Bagus indonesian traditional cuisine (3-min walk), Muddy's Cafe (4-min walk), and Splash Seafood Restaurant (4-min walk).

  • No, this hotel doesn't have a casino, but Reef Hotel Casino (13-min walk) and Cazalys Cairns (6-min drive) are both nearby.

  • Riley, a Crystalbrook Collection Resort has 2 bars, an outdoor pool, and a 24-hour fitness center, as well as spa services and a garden.
9.4.Exceptional.
  • 10.0.Exceptional

    The staff were extremely accommodating. Nothing was a bother to them

    2 night romance trip, Nov 19, 2020

    Verified Wotif guest review

  • 10.0.Exceptional

    A beautiful hotel with wonderful staff exceeding expectations

    Donna, 1 night romance trip, Nov 18, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Luxurious stay!

    From check in to check out the service was impeccable! We celebrated our 30th wedding anniversary and it was truely memorable. Highly recommend.

    Stephen, 1 night trip, Nov 14, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    The room was wonderful. The pools and bar service excellent.

    Bev, 3 night romance trip, Oct 22, 2020

    Verified Wotif guest review

  • 10.0.Exceptional

    Excellent hotel and a great location.

    I found the hotel excellent for my short stay. Good location, delightful staff and a wonderful pool area.

    3 night trip, Sep 23, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Close to restaurants, shopping & entertainment, lovely location right on the Esplanade

    5 night trip, Sep 13, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    A beautiful and luxurious suite, the furnishings and design of the foyer was beautiful very coastal and clean. The bed was the most comfortable bed I've ever slept in it was just right. the staff couldn't do enough for us. Nigel was just so accommodating, so friendly and checked us in very quickly and efficiently even helped us with restaurant choices in the area and brought the food up for us! all with a smile on his face and a very friendly demeanor at all times. We highly recommend staying at the Riley, even under Covid conditions where all things weren't available, it was still a great experience and a wonderful stay. We will be back!

    Mannie, 2 night family trip, Sep 13, 2020

    Verified Wotif guest review

  • 10.0.Exceptional

    Amazing Hotel

    Was absolutely amazed at the standard of this place. Will be back for sure

    Peter, 2 night trip, Sep 6, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    An amazingly beautiful hotel - something Cairns has been seriously missing

    1 night trip, Sep 4, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Fantastic stay. The room was amazing, so stylish and comfortable. Very clean. Staff were all so friendly and helpful. Would most definately recommend and will be staying again.

    Alex, 1 night romance trip, Aug 18, 2020

    Verified Expedia guest review

See all 550 reviews