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1 room, 2 adults

Tortue Hamburg

4-star4 stars
Stadthausbrücke 10, Hamburg, 20355, Germany

4-star hotel with 2 restaurants, near Miniatur Wunderland
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

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Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Property renovations and closures

This property is closed from November 1 2020 to April 5 2021 (dates subject to change).
  • Great location, great service, and great overall stay!Sep 18, 2018
  • Very comfortable rooms, especially beds plus an excellent location Oct 14, 2020

Tortue Hamburg

from S$229
  • Double Room Small
  • Double Room Medium
  • Double Room Large
  • Double Room X-Large
  • Apartment Suite

What’s around Tortue Hamburg

Landmarks

  • In Neustadt
  • Miniatur Wunderland - 12 min walk
  • Hamburg Dungeon - 12 min walk
  • Reeperbahn - 14 min walk
  • Elbe Philharmonic Hall - 20 min walk
  • Fish Market - 34 min walk
  • Hamburg City Hall - 9 min walk
  • St. Michaelis Church - 10 min walk

Getting around

  • Hamburg Airport (HAM) - 25 min drive
  • Hamburg Dammtor Station - 13 min walk
  • Central S-Bahn - 20 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 21 min walk
  • Stadthausbrücke S-Bahn - 2 min walk
  • Rodingsmarkt U-Bahn - 4 min walk
  • Gaensemarkt U-Bahn - 7 min walk

At a glance

Key facts

Hotel size

  • This hotel has 128 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 4:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets allowed (dogs only)*

  • Specific rooms only, restrictions apply*

  • 1 per room

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Onsite valet parking (EUR 37 per day)

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Room service (during limited hours)
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2018
  • Elevator
  • Terrace
Accessibility
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path to lift
Languages Spoken
  • English
  • German

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Premium bedding
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 55-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Brasserie - This brasserie specializes in French cuisine.

JIN-GUI - This restaurant specializes in Asian cuisine. Open daily.

Tortue Hamburg’s small print

Also known as

  • Tortue Hamburg Hotel
  • Tortue Hotel
  • Tortue Hamburg Hotel
  • Tortue Hamburg Hamburg
  • Tortue Hamburg Hotel Hamburg

Policies

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

Optional extras

Valet parking costs EUR 37 per day

Rollaway beds are available for EUR 50 per night

Full breakfast is offered for an extra charge of EUR 42 for adults and EUR 14 for children (approximately)

Pets are allowed for an extra charge of EUR 20 per pet, per night

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Tortue Hamburg

  • Does Tortue Hamburg offer free cancellation for a full refund?
    Yes, Tortue Hamburg does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Tortue Hamburg currently open?
    This property is closed from November 1 2020 to April 5 2021 (dates subject to change). This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • What are the cleanliness and hygiene measures currently in place at Tortue Hamburg?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Tortue Hamburg?
    Yes. Valet parking costs EUR 37 per day.
  • Are pets allowed at Tortue Hamburg?
    Yes, dogs are welcome, with a limit of 1 per room. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees.
  • What are the check-in and check-out times at Tortue Hamburg?
    You can check in starting at 4:00 PM. Check-out time is noon.
  • Are there restaurants at or near Tortue Hamburg?
    Yes, there are 2 onsite restaurants, featuring French cuisine. Nearby restaurants include Public Coffee Roasters (3-min walk), Die Bank (3-min walk), and Erste Liebe Bar (4-min walk).
  • Is there an onsite casino at Tortue Hamburg?
    No, this hotel doesn't have a casino, but Casino Esplanade (10-min walk) is nearby.
  • What is there to do at Tortue Hamburg and nearby?
    Tortue Hamburg has 2 bars.

Recent reviews

Exceptional 9.4 From 267 reviews

Exceptional 10.0
Perfect stay at the center
Everything perfect. Very friendly. Close to the city
Thomas, ie1 night business trip
Very good 8.0
Great place supper nice staff good food. only issue is the controlls in the room there is no instructions and the fact that you need one to operate the lights is not good
Matthew, us1 night business trip
Exceptional 10.0
They made us feel so welcome from our arrival. Really helpful and a great hotel. Room was beautifully appointed and comfortable.
gb1 night romance trip
Exceptional 10.0
superb location, stylish hotel
Hotel is very stylish and modern. As a regular visitor to Hamburg I have stayed in many hotels around the city and this has been by far the most convenient location and a great base for a weekend. It is within walking distance to the Speicherstadt, Rathausmarkt for Christmas markets, Jungfernstieg, St Pauli etc. The location was the most attractive perk of this hotel. The room itself was sleek and spacious. We liked the attention to detail and tortoises. The bath tub was huge and underfloor heating in bathroom was great. Being in room 111, seemingly the smallest on the floor we could hear the loud music from the bar (?) on Saturday night but having done so much walking I was tired enough to sleep through it. It’s not the first time I have booked via hotels.com and seemingly got the smallest room on the floor. It was perfectly adequate but to be honest I was disappointed with the hotels.com booking experience - nothing to do with the hotel. It may well have been the only room at a certain price but I don’t remember having a choice using the app. Hotel staff were helpful when I left a pair of boots in the room and otherwise we were out much of the day so didn’t see lots of people within the hotel. Bed very comfy, road noise negligible which was good as it’s quite a big road we were overlooking. Toiletries smelled amazing in the bathroom. If I’m being really picky I could have used more tea bags and made use of fresh milk but that’s a tiny point that didn’t disrupt our stay!
Alana, gb2 night family trip
Very good 8.0
business trip
The hotel gives a unique, warm feeling and is centrally located within the city. The room offered everyting I was looking for and was very calm. I can't say anything about the breakfast, as it was with 35 EUR far beyond our company set limit. But a bakery just on the other side of the street is a good alternative.
ie3 night business trip
Very good 8.0
Very good well located hotel, helpful staff somewhat pricey restaurant.
Helen, us4 night family trip
Exceptional 10.0
Beautiful hotel. Wonderful staff. Awesome restaurants and great bar!
us4 night business trip
Exceptional 10.0
Great Hotel. GM Mr. Marc is doing a Fabulous work. Restaurants are great and food quality exceptional!
Clemens, us1 night business trip
Exceptional 10.0
Fabulous stylish hotel right in the centre of Hamburg. Could not fault the service of the staff.
Carol, gb2 night trip with friends
Very good 8.0
Very poor WiFi considering the cost of hotel. Pleasant staff in Asian restaurant but food wasn’t to the standard expected
au2 night romance trip

Tortue Hamburg