Guests
All properties in Puerto Morelos, Quintana Roo, Mexico

Hotel Ojo de Agua

3-star beachfront hotel with outdoor pool, near Puerto Morelos Town Square

  • Free WiFi
From
S$57

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

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0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Puerto Morelos, 77580, QROO, Mexico
7.6.Good.
  • Decent hotel for a good price in a great location right on the beach.

    Feb 20, 2022

  • I only stayed at the hotel for one night as I was passing through on my way to Tulum, The…

    Feb 10, 2022

See all 512 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Convenient
Quiet
Dining options
  • Free WiFi
  • Pool
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 35 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • Restaurant
  • Outdoor pool
  • Breakfast available

For families

  • Private bathroom
  • Separate sitting area
  • Television
  • Free toiletries
  • Garden
  • Terrace

What’s around

  • On the beach
  • Puerto Morelos Town Square - 6 min walk
  • Puerto Morelos Beach - 11 min walk
  • Ojo de Agua Beach - 2 min walk
  • Artisans Market - 7 min walk
  • San Jose Catholic Parish - 7 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room
  • Standard Room, 2 Double Beds
  • Superior Room, Sea View
  • Family Room

What’s around

Landmarks

  • On the beach
  • Puerto Morelos Town Square - 6 min walk
  • Puerto Morelos Beach - 11 min walk
  • Ojo de Agua Beach - 2 min walk
  • Artisans Market - 7 min walk
  • San Jose Catholic Parish - 7 min walk
  • Puerto Morelos Reef - 7 min walk
  • Dr. Alfredo Barrera Marin Botanical Garden - 2.6 mi / 4.1 km
  • Sanctuary of Hope and Time Capsule - 2.9 mi / 4.6 km
  • Crococun Zoo - 3.7 mi / 5.9 km
  • Petempich Bay - 8 mi / 12.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive
  • Airport shuttle (surcharge)
map
See on map
0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Puerto Morelos, 77580, QROO, Mexico

At a glance

Hotel size

  • This hotel has 35 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • No onsite parking
  • Street parking available

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)
  • Restaurant

Things to do

  • Number of outdoor pools - 1

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff

Facilities

  • Garden
  • Picnic area
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning

Things to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of MXN 199 for adults and MXN 150 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 800 per vehicle (one-way, Maximum occupancy 4)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Airport shuttle service for children costs MXN 1 (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

  • Ojo Agua Beach Front Hotel Puerto Morelos
  • Hotel Ojo de Agua Hotel
  • Collection O Hotel Ojo de Agua
  • Hotel Ojo de Agua Puerto Morelos
  • Ojo Agua Beach Front Hotel
  • Hotel Ojo de Agua Hotel Puerto Morelos
  • Ojo Agua Beach Front Puerto Morelos
  • Ojo Agua Beach Front

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hotel Ojo de Agua does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • No, unfortunately, but there's street parking available.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon.
  • Yes, there's an onsite restaurant. Nearby restaurants include Sabor de Mexico (3-min walk), La Playita (4-min walk), and Cantina Habanero (4-min walk).
  • Yes, an airport shuttle is available. The charge is MXN 800 per vehicle one-way.
  • Hotel Ojo de Agua has an outdoor pool and a picnic area, as well as a garden.
7.6.Good.
  • 8.0.Very good

    The location of the property was very lovely, right on a beautiful beach and very close to tons of restaurants! Only a couple min walk from the main beach boardwalk. The staff were very friendly and nice and helpful! The property itself could use a little updating, some jagged metal on windows and the blinds were dirty and had holes in them in our room. We also had some storms so we didn’t have hot water in our building. Our friends room was more updated than ours and it was lovely! So may have just been roll of the dice

    Elizabeth, 4 night trip with friends, Feb 6, 2022

    Verified Expedia guest review

  • 4.0.Fair

    Check-in was delayed by 1 1/2 hrs. Beds were very uncomfortable, place was clean, but no amenities. Not even a plastic cup in the room or even a bottle of water. Rooms desperately need a facelift. I guess I should have known with the price point.

    Kathryn, 1 night family trip, Feb 5, 2022

    Verified Expedia guest review

  • 6.0.Good

    Quiet surroundings on the beach.

    Willaim, 4 night romance trip, Feb 4, 2022

    Verified Expedia guest review

  • 2.0.Poor

    This hotel is not what it looks like in the pictures. It is run diwn and in poor condition. The furniture in our room was worn, had tears in it and other services like the refrigerator didnt work. No smoke alarm. No hot water for the first 24 hours. Other than the location I would not recommend

    Jacqualene, 3 night romance trip, Jan 30, 2022

    Verified Expedia guest review

  • 4.0.Fair

    On arrival there was mold on the ceiling in room. The hot water was lukewarm at best. There were no screens on the windows so no fresh tropical breeze could be enjoyed. There were no chairs by the pool. The picture of the roof top area with the chair overlooking the ocean is no longer there. Not many years ago the hotel was renovated and it was very nice when we stayed there. It has definitely gone downhill! Would not recommend.

    Victoria, 4 night family trip, Jan 29, 2022

    Verified Expedia guest review

  • 6.0.Good

    The location is great, right on the beach. Plenty of chairs too. Don's next door is a great place to eat. A/C and frig worked well. Room is good size but furniture is dated. Paint drippings everywhere, shower head restricted by lime, luke warm water at best. Doors to closet were a struggle to open. Patio door would not lock securely without stuffing something under the latch.

    Barbara, 7 night trip with friends, Jan 23, 2022

    Verified Expedia guest review

  • 8.0.Very good

    loved it

    We loved it! Great location, nice folks, nice room. We wished there was coffee in the room or lobby, but it wasn't too far to find some. We'll be back!

    Sarah, 1 night trip, Jan 20, 2022

    Verified Hotels.com guest review

  • 8.0.Very good

    At least one English TV channel would be great. Beach loungers need major repairs and beach towels. We recommend this hotel and will return.

    Chris, 5 night trip, Jan 17, 2022

    Verified Expedia guest review

  • 8.0.Very good

    Ojo de Agua is a clean no frills ocean front hotel. Location is amazing the staff was helpful and friendly. My wife and I stayed there for its location, and price. It is close to town where there many wonderful restaurant to choose from.

    Sonia, 3 night romance trip, Jan 17, 2022

    Verified Expedia guest review

  • 4.0.Fair

    This is a step up from a hostile or college dorm. It's 2 stars at best, because of the location and the cleanliness. Right on the beach and an easy walk to town. NOTE: This location has access to the public beach. *not* the Ojo Beach Club. When I checked in, for the first 24-36 hours, my key card didn't work. That means every time I left my unit, I'd have to ask an employee to open my door which sometimes took very long. For the price, I would have expected furniture that was not damaged or broken. A dedicated work space was advertised, but the "office chair" was ripped up and completely damaged. The desk and all of the furniture was dented and nicked. The "fridge", even on the lowest possible setting, was an ice box. Everything would freeze so you basically couldn't use it at all. The water pressure was THE WORST. While other units said theirs was ok, mine was just a trickle of water for all 5 nights. If I hadn't prepaid on Expedia, I would have asked for my money back and left as soon as I checked in. While the staff is nice, they are all probably extremely underpaid and therefore, will do the BARE minimum. There were only a couple people who would help if you asked them. Don't expect any frills. No bottled water. The most basic bar soap and toiletries. Bring your own stuff or buy it at the local market. The outdoor furniture could all use cushions. Most of the metal chairs all looked rusted. I would only stay here again if they fixed the water and furniture.

    APARNA, 5 night trip, Jan 16, 2022

    Verified Expedia guest review

See all 512 reviews