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Winíka Alterra

Photo gallery for Winíka Alterra

Reception
Garden
Exterior
Family Cabin, Multiple Beds | Garden view
Breakfast, lunch and dinner served, Mexican cuisine, pool views

Overview of Winíka Alterra

UNESCO Sustainable Travel Pledge

Winíka Alterra

2.5 star property
Hotel with outdoor pool, near Misol-Ha Waterfalls

9.6/10 Exceptional

33 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
Map
Carretera Palenque-Ocosingo Km 4.5, Palenque, CHIS, 29960
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Pool bar
  • Room service
  • Airport shuttle
  • UNESCO Sustainable Property
  • Terrace
  • 24-hour front desk
  • Garden
  • Snack bar/deli
For families
  • Private bathroom
  • Separate sitting area
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 19 min drive
  • Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.) - 111 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Restaurante Xkatsime - 6 min drive
  • Tropitacos - 6 min drive
  • Ha ki - 6 min drive
  • Claveles Pizzas - 9 min drive
  • Café de Yara - 7 min drive
Map

About this property

Winíka Alterra

Winíka Alterra is only 4.9 mi (7.9 km) from the airport and offers a shuttle (available 24 hours) for MXN 2000 per vehicle one-way. Guests can indulge in massages and enjoy Mexican cuisine at Winíka, which is open for breakfast, lunch and dinner. An outdoor pool, a poolside bar and a snack bar/deli are other features. Fellow travellers say good things about the pool and helpful staff.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 5 rooms

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2016
  • Garden
  • Terrace
  • An outdoor pool

Accessibility

  • Upper floors accessible by stairs only

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning (climate-controlled)

What to enjoy

  • Furnished balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Dining

Winíka – Overlooking the pool and garden, this fine-dining restaurant specialises in Mexican cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 85 to 155 per person
  • Airport shuttle service is offered for an extra charge of MXN 2000 per vehicle (one-way. Maximum occupancy 6)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Policies

<p>This property does not have lifts.</p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Winíka Alterra Hotel Palenque
Winíka Alterra Hotel
Winíka Alterra Palenque
Winíka Alterra Hotel
Winíka Alterra Palenque
Winíka Alterra Hotel Palenque

Frequently asked questions

Does Winíka Alterra offer free cancellation for a full refund?
Yes, Winíka Alterra does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Winíka Alterra?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Winíka Alterra?
Yes, there's an outdoor pool.
Are pets allowed at Winíka Alterra?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Winíka Alterra?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Winíka Alterra?
Yes, an airport shuttle is available. The charge is MXN 2000 per vehicle one-way.
What are the check-in and check-out times at Winíka Alterra?
You can check in starting at 2 PM. Check-out time is 1 PM. Contactless social distancing and check-out are available.
What is there to do at Winíka Alterra and nearby?
Winíka Alterra has an outdoor pool and a garden.
Are there restaurants at or near Winíka Alterra?
Yes, Winíka offers Mexican cuisine and garden views.
Does Winíka Alterra have any outdoor private spaces?
Yes, every room features a furnished balcony.

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.5/10

Amenities

9.5/10

Property conditions & facilities

10.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Beautiful property with great staff and great food (all grown/raised on-site). It's a perfect home base for exploring Chiapas and the Palenque area. Would highly recommend.
Leah, 6-night romance trip
Verified Orbitz guest review

6/10 Good

Súper amable el personal! Pero Un poco básico el hotel.
Maria, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

A very nice hotel with an excellent restaurant. The internet service was surprisingly quick and the staff were helpful. Recommended
1-night business trip
Verified Expedia guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

8/10 Very good

3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Love it. Very quiet. Incredible view. Just perfect to relax
PatricioA, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Very nice place off the beaten path. Very friendly staff: makes everything more enjoyable. Nice small pool with eco-friendly system.
Pavel, 1-night trip
Verified Expedia guest review

8/10 Very good

luz adriana, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Palenque
Great hotel for an adventurous guest. This hotel is out in the hillside. There are no TVs in the room. You are somewhat Limited to staying there to eat as it's not very convenient to be traveling back-and-forth between the hotel and the main city. The people are very nice and the food is great although the service at the restaurant is little bit slow. The people are very nice and the food is great although the service at the restaurant is little bit slow. The one downside was that was a lot of ants that came into the room. The staff was helpful but this impacted our stay.
Byron, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

ESMIRNA DE LA O, 1-night trip
Verified Hotels.com guest review