Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Xcaret, Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

5-star5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's pool
  • Supervised childcare/activities (surcharge)
  • In-room childcare (surcharge)
Carr. Chetumal - Puerto Juarez Km. 282, Xcaret, QROO, 77710, Mexico

All-inclusive beachfront property with spa, near Xplor Theme Park
  • Free full breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's pool
    • Supervised childcare/activities (surcharge)
    • In-room childcare (surcharge)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • Magic place with a very excellent serviceDec 11, 2020
  • Great hotel will be coming back Nov 23, 2020

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

More Info: 6823 2342

from S$735
  • Suite Ocean Front Adults
  • Suite Ocean Front Family
  • Suite Garden
  • Junior Suite
  • Suite Ocean View
  • Suite River
  • Swim Up Ocean Front
  • Swim Up Garden
  • Junior Suite Adults
  • Suite River Adults
  • Suite River Spa
  • Junior Suite Spa
  • Suite Garden Spa

What’s around Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

Landmarks

  • On the beach
  • Xplor Theme Park - 16 min walk
  • Xcaret Eco Theme Park - 24 min walk
  • Playacar Golf Club - 5.5 mi / 8.9 km
  • Playa del Carmen Maritime Terminal - 5.5 mi / 8.9 km

Getting around

  • Cozumel Intl. Airport (CZM) - 13.1 miles/21.1 km

At a glance

Key facts

Size

  • 900 rooms
  • Arranged over 6 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

Pets

  • Pets allowed (dogs only)*

  • Up to 22 lbs

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

  • Onsite parking limited

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free full breakfast daily
  • 12 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Snack bar/deli
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Free bicycles on site
  • Fishing on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Playground on site
  • Rowing or canoeing on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
Working away
  • Business center
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 6
  • Year Built - 2017
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
Accessibility
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English
  • French
  • Italian
  • Korean
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Number of living rooms
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Digital TV channels
Stay connected
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Not included
  • Airport transfers
  • Gratuities

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, MULUK SPA. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive’s small print

Also known as

  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 3000 per pet, per stay

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

  • Does Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offer free cancellation for a full refund?
    Yes, Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive?
    Yes, there are 10 outdoor pools and a children's pool.
  • Are pets allowed at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive?
    Yes, dogs are welcome, with a maximum weight of 22 lbs per pet. There's a charge of MXN 3000 per pet, per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive?
    You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive?
    Yes, there are 12 onsite restaurants, featuring beachfront dining, Mexican cuisine, and pool views. Nearby restaurants include Perché no (3.8 mi), El Gran Taco (4 mi), and Doña Aurelia (4.4 mi).
  • What is there to do near Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive?
    Recommended spots to visit include Xplor Theme Park (0.8 mi) and Xcaret Eco Theme Park (1.2 mi), along with Playacar Golf Club (5.5 mi) and Playa del Carmen Maritime Terminal (5.5 mi).

Recent reviews

Exceptional 9.4 From 1,778 reviews

Exceptional 10.0
Fantastic place - great variety of things to do with our 5 yr old boy - great kids club - amazing service...
Maria C, us7 night family trip
Exceptional 10.0
BEST HOTEL EVER! I'm in love...
The Hotel is incredible!!! They picked us up at the airport and it was included. As soon as you get to Hotel Xcaret, it explores your five senses with an amazing view, delicious tiny popsicles, refreshing small wet towels, a unique scent (the hotel always smells like Maracuya), and beautiful music in the lobby! They welcomed us "home" early for our first day ("welcome home" is their greeting), and for our last day they allowed us to stay there until it was time to go to the airport (0730 pm), and their bus took us there for no extra pay. Everybody was so nice and helpful all the time. And just remembering the food!!! I think I gained weight because I couldn't stop eating marquesitas!!! For breakfast, the restaurant BIO has a delicious avocado toast to compliment with a very spicy habanero salsa. For lunch we just loved the Trajinera with an amazing buffet with great variety of high quality sea food dishes. Also, we could not stop eating the cochinita pibil taquitos with spicy salsa (I'm mexican, I eat spicy). These taquitos were located outside the Mercado de la Merced restaurant, and this restaurant happens to look like a real mercado. And for dinner, I would recommend the restaurant Las Cuevas, which is like a Brazilian style steakhouse, and the settings are real Caves!! Beautiful, romantic and delicious!! Wait, best part of the hotel: ALL XCARET PARKS ARE INCLUDED!! We can't wait to go back!!!
Anniela, us1 night trip
Exceptional 10.0
Worth it!
Location, design, landscaping, experiences, dining, amenities and everything! This place delivers the best family and adult experiences in a beachfront setting. You can’t go wrong it’s worth every dollar spent.
Emanuel, us4 night trip
Exceptional 10.0
Amazing place
Roberto, us5 night trip
Very good 8.0
Hotel good,check in terrible
The hotel is ok restaurants food good but need more variety, definitely the hotel need to improve the check in, and training the personal better, because the lady the make me and my family check in, not know what she was doing our bracelets of my wife,sister daughter and my not was activated, and after several hours of travel is real bad have to deal with something like that
Omar, us5 night family trip
Good 6.0
Deceptive full tour access
The hotel is gorgeous, the staff is amazing, and the food is unbelievably good for an all inclusive. I am Unhappy about how deceptive they are about the parks and tours. There is 9 that we are all advertised. Well 4 are closed since Covid they say. Then 2 are already fully booked. So we have access to 3 parks. Then at those parks the activities you want to do are all extra charges and not small fees talking hundreds of dollars.
Chris, us1 night trip with friends
Exceptional 10.0
Amazing place to stay is a tottally FIVE STARS
Hotel Xcaret and Xcaret Group made an amazing stay for everyone who wants to visit the Riviera Maya, no only the hospitality but also all the precautions and safety measures are in place, so if you are traveling with your family, couple, or friends, you will always feel safe during these Covid times. All restaurants are really good and every single place of this hotels is stunning, I recommend to upgrade or try to get a room in Casa Fuego, this one is a really something else, from all the benefits 'adults only' the rooftop pool view, the restaurant, etc. The parks are also great, some of them even better than what you can spect in Disney, safety measures of really high level and all the fun still included. The only issue I see is around the membership 'timeshare', they should be really straight forward with details, so if you are not interested in getting their membership or invest some money in a long time relationship with the hotel, is better for everybody know first instead of waste at least 4 hours of your stay on all the info they have there, I really suggest them to be really transparent and clear with details of their benefits of getting these memberships, there are way too many people saying the same and for a 5 stars hotel, this is really important to get fixed.
Jennifer, us7 night family trip
Good 6.0
Overpriced and underwhelming
Over priced. And the food was not great. I would expect more for the price we paid for the room. I would rate this a 4 star max, definitely NOT a 5 star hotel
Giancarlo, us3 night family trip
Exceptional 10.0
We loved the beautiful hotel and how they have gorgeous plants everywhere, it truly feels like you are in the middle of the jungle. The service was amazing and food was incredible!
us3 night romance trip
Exceptional 10.0
Excellent in everything Excellent attention Excellent food
us4 night family trip

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive