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Upscale apartment with kitchen, near Tulum National Park
The hotel was very nice. The staff was helpful and very friendly . It seems the hotel is…
Feb 13, 2021
Great place, clean and well priced. We would definitely come back for a longer stay.…
Jan 19, 2021
This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
The spa is open daily. Guests under 17 years old are not allowed in the spa.
Airport shuttle service is offered for an extra charge of USD 250 per vehicle (roundtrip)
Guests under 17 years old are not allowed in the spa.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
For transfers, guests must contact the property before arrival at the number on the booking confirmation.
Reservations are required for massage services, spa treatments, and private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
Deposit: USD 300.00 per stay
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Great service and extremely helpful staff
Rajahn, 3 night trip, Jan 15, 2021
Verified Hotels.com guest review
This resort was amazing. Very clean & well kept. The staff was very welcoming and accommodating. From the man at the front desk to Alex and the rest of the men at the restaurant & bar, they really made sure we enjoyed our stay. The resort is very close to stores, food and night life entertainment. Highly recommend the pent house suite!
Michele, 3 night trip with friends, Oct 11, 2020
Verified Expedia guest review
Nothing, I’m still waiting on a partial refund. The door was broken, the WiFi didn’t work, water was cold and no one to help you. Had to change hotels. Best to go with the hotels that are not condos. I went to Hotel Maya, OMG Beautiful so don’t even bother to book here!!
Cle, 4 night romance trip, Oct 8, 2020
Verified Expedia guest review
The property was amazing and beautiful. I love there’s someone at the entrance 24/7. I stayed here for 3 nights and on the last night I started seeing multiple roaches. I was so upset that I packed up all my things and left in the middle of the night to the airport. Roaches are a deal breaker for me.
Raymond, 4 night trip, Sep 18, 2020
Verified Hotels.com guest review
Very happy with this place. To be honest, it was a bit more expensive than we had hoped/for a studio apartment, and that was an imperfection. Otherwise, it was excellent. Staff was wonderful, place and apartment spotlessly clean, cleaning crew instantly cleaned when we left, and everything was great. You'd be well-served to have a car or scooter staying here, as its a small drive from main town. Not too far a walk (10min or so). We loved it, and it really does have a jungle feel. Lots of loval beaches and sunset spots just 5-10min drive, too.
AJ, 4 night business trip, Sep 3, 2020
Verified Hotels.com guest review
Great experience there !
Angelica, 2 night family trip, Jul 19, 2020
Verified Hotels.com guest review
We arrive on a Sunday and met with a woman. We booked a 3 bedroom penthouse for 7 days and upon arrival (after sending multiple emails and attempting to call) were told that only 2 people are included in the 3 bedroom penthouse price. We had a friend that would be arriving and staying in the 3rd room and we were charged $35 per day for her and not given a spare key. The penthouse was cleaned one time in our 7 day stay and we were told trash would be taken out daily. That was a lie. We had friends staying in a resort nearby who came over daily to eat, pre-drink, etc. On the second to last night, they were turned away. The front desk said no visitors after 10pm . I contacted the number I was given via whats app who tells me no visitors passed 7pm. I have never experienced this in my adult life. There is one restaurant on the resort with a sign that shows Breakfast 8a-12pm and lunch at 12:30pm. That was a lie. It does not serve breakfast and opens at 1pm. I also got food poising after dinning there on our first day. The resort itself is pretty, but the lack or amenities, communication, the restrictions...I would not recommend it and will not be staying here again. However, our friends stayed at another Los Amigos location which was absolutely stunning and the staff recommended beaches nearby. Our resort did no such thing and were not helpful. I feel with new staff or possibly new management, this place has so much potential.
BirthdayBummer, 7 night trip with friends, Mar 1, 2020
Verified Expedia guest review
Well-equipped, clean, comfortable, quiet & spacious apartments. All mod cons: cooking-hob, microwave, coffee-maker, fridge, flat-screen tv with Netflix. We stayed 10-nights, loved it. About a mile to the centre of town, 2 miles to the beach; transport (car or bike) is useful.
Nick, 10 night trip, Feb 28, 2020
Verified Expedia guest review
The hotel was new and nice! But... We got 3 nights and we stayed only 2. We left early because the location of the hotel it is not worth and the access to the hotel it is not easy at all. There is no asphalt around and a lot of holes. Also the hotel It is far away from the activities we have booked such as the Tulum beach. Thank you.
Luciano, 3 night trip, Oct 5, 2019
Verified Hotels.com guest review
The room was very clean, the staff was super friendly, and the spa was life changing!
4 night romance trip, Sep 13, 2019
Verified Expedia guest review