Guests
All properties in Mossoro, Rio Grande do Norte State, Brazil

Vitoria Palace Hotel

3.5-star hotel in Mossoro with outdoor pool and restaurant

  • Free buffet breakfast, free WiFi, and free parking
From
S$47

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Living Area
  • Luxury Room - Bathroom
  • Outdoor Pool
Outdoor Pool. Image 1 of 36.
1 / 36Outdoor Pool
R. José Lucas Neto 1100, Nova Betânia, Mossoro, 59612-085, RN, Brazil
8.8.Fabulous.
See all 38 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Free WiFi
    • Free parking
    • Pool
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 93 guestrooms
    • Daily housekeeping
    • Restaurant and bar/lounge
    • 1 outdoor pool
    • Fitness center
    • Conference center

    For families

    • Private bathroom
    • Television
    • Garden
    • Terrace
    • Daily housekeeping
    • Laundry facilities

    What’s around

    • Partage Shopping Mossoró - 25 min walk
    • Teatro Municipal - 40 min walk
    • Parque da Crianca - 41 min walk
    • Coexistence Square - 42 min walk
    • Memorial da Resistencia - 42 min walk
    • Ginasio Pedro Ciarlini - 44 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Deluxe Room
    • Luxury Room

    What’s around

    Landmarks

    • Partage Shopping Mossoró - 25 min walk
    • Teatro Municipal - 40 min walk
    • Parque da Crianca - 41 min walk
    • Coexistence Square - 42 min walk
    • Memorial da Resistencia - 42 min walk
    • Ginasio Pedro Ciarlini - 44 min walk
    • Praca Rodolfo Fernandes - 44 min walk
    • Catedral de Santa Luzia - 2.4 mi / 3.8 km
    • UERN - Central Campus - 4.2 mi / 6.7 km
    • UFERSA - 4.2 mi / 6.8 km
    • School of Nursing and Medicine of New Hope - 4.3 mi / 6.9 km
    map
    See on map
    R. José Lucas Neto 1100, Nova Betânia, Mossoro, 59612-085, RN, Brazil

    At a glance

    Hotel size

    • This hotel has 93 rooms
    • This hotel is arranged over 3 floors

    Arriving/leaving

    • Check-in time noon-anytime
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • One child stays free when occupying the parent or guardian's room, using existing bedding
    • Parents must have child's birth certificate and photo ID*
    • No cribs (infant beds)

    Pets

    • Pets not allowed (service animals welcome)

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Free buffet breakfast daily
    • Restaurant
    • Bar/lounge
    • Poolside bar
    • Room service (during limited hours)

    Things to do

    • Number of outdoor pools - 1
    • Free pool cabanas
    • Fitness facilities
    • Steam room
    • Sauna
    • Pool sun loungers

    Working away

    • Business center
    • Number of meeting rooms - 1
    • Conference center

    Services

    • 24-hour front desk
    • Dry cleaning/laundry service
    • Laundry facilities
    • Luggage storage
    • Wedding services

    Facilities

    • Number of buildings/towers - 1
    • Elevator
    • Safe-deposit box at front desk
    • Designated smoking areas
    • Garden
    • Terrace
    • Television in common areas

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Wheelchair accessible
    • Wheelchair-accessible parking
    • Wheelchair-accessible registration desk
    • Raised toilet seat
    • Low-height counters/sink
    • Grab bar - near toilet

    Languages Spoken

    • Portuguese

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Minibar

    Freshen up

    • Private bathroom
    • Shower only
    • Hair dryer

    Be entertained

    • TV
    • Cable TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    More

    • Daily housekeeping
    • In-room safe

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges by the property at check-in or check-out:

    • A 0.001 percent city/local tax will be charged

    Children & extra bedsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Rollaway beds are available for BRL 60.0 per day
    • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

    PetsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Service animals exempt from fees

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas.

    Contactless check-out is available.

    Enhanced food service safety measures are in place.

    Each guestroom is kept vacant for a minimum of 48 hours between bookings.

    Policies

    This property accepts credit cards, debit cards and cash.

    Also known as

    • Vitoria Palace Hotel Mossoro
    • Vitoria Palace Mossoro
    • Vitoria Palace Hotel Hotel
    • Vitoria Palace Hotel Mossoro
    • Vitoria Palace Hotel Hotel Mossoro

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Vitoria Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's an outdoor pool.
    • Sorry, pets aren't allowed, but service animals are welcome.
    • You can check in from noon - anytime. Check-out time is noon. Contactless check-out is available.
    • Yes, there's an onsite restaurant. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Twister (8-min walk), Yong Xiang (10-min walk), and Restaurante Tchê (14-min walk).
    • Vitoria Palace Hotel has an outdoor pool and a sauna, as well as a steam room and a garden.
    8.8.Fabulous.
    • 8.0.Very good

      Bom

      Ricardo, 7 night trip, Nov 13, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Agradável

      Gostaria de registrar que o atendimento das/os funcionárias/os foi excepcional. O hotel, no entanto, precisa passar por algumas manutenções em seus quartos, tanto que alguns deles já estão em reforma. O primeiro quarto a qual fiquei acomodado não estava em condições de estadia. O ar-condicionado gotejava água dentro do quarto; o armário estava mofado em função do gotejamento do ar-condicionado; a televisão não funcionava; o chuveiro não era dos melhores; e a luz do banheiro não acendia. Ao perceber esses detalhes, relatei a situação para a recepção que ficou de dar um retorno. Não tendo esse retorno, me dirigi até a recepção quando fui informado que estavam aguardando a pessoa responsável pela manutenção. Diante disse, questionei a possibilidade de troca de quartos, inclusive porque precisava de um local silencioso para trabalhar/estudar durante a estadia. Pouco depois me realocaram em outro quarto que estaria perfeito, se não fosse a maçaneta da parte interna do banheiro que não funcionava e quase me fez ficar preso dentro do banheiro. Apesar desse detalhe, a estadia neste último foi extremamente confortável. Fora esses percalços, o hotel e sua área de lazer são fidedignos as fotos apresentadas. Tenho certeza que, após as manutenções necessárias, será um local ainda melhor. De toda forma, mesmo com esses percalços ainda aconselho a estadia pelo seu custo-benefício e pelo atendimento excepcional de toda a equipe de funcionárias/os, sem exceções.

      IGOR, 2 night business trip, Nov 13, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Hotel confortável, atendeu as expectavativas.

      José Carlos, 1 night trip, Nov 6, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Ótimo Hotel

      PAULO SERGIO, 1 night trip, Oct 23, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Muito bom

      Hotel muito aconchegante. Quarto confortável. Boa cama. Banheiro grande. Piscina e área comum bem decorados. Funcionários atenciosos. Café da manhã simples.

      1 night trip, Oct 20, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Melhor hotel de Mossoró

      Excelente custo x benefício, hotel barato e com excelentes acomodações. Recomendo a todos O omelete no café da manha estava delicioso

      PAULO, 2 night business trip, Oct 18, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Top demais .

      Katiene, 1 night trip, Aug 14, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Viagem a Trabalho

      Estava muito boa, só reclamei no check out referente ao chuveiro do banheiro estava sujo com os buracos entupidos, uma falha da manutenção, pois saía água pra todo o lugar menos embaixo do chuveiro. Mas em relação ao quarto , atendimento, café da manhã, estava tudo excelente, muito bom, super indico o hotel.

      1 night business trip, May 11, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Razoável

      Agradavel, quarto com tamanho bom, limpo assim como banheiro. Piscina fechada no primeiro dia, apesar do calor. O maior problema foi o atendimento lento e desorganizado no geral, na recepção funcionários sem treinamento da operação, no bar cozinha super lenta e no café da manhã, pouco funcionários e lentidão resultaram em uma grande confusão, com pratos sem recolhimento, produtos sem reposição, falta de produtos e aglomeração de hóspedes em época de pandemia

      2 night business trip, Nov 23, 2020

      Verified Hotels.com guest review

    • 8.0.Very good

      Uma experiência muito boa. Acho que o café da manhã poderia ter opções mais saborosas. Apesar de ser diversificado deixava a desejar.

      Renata S P, 2 night business trip, Nov 2, 2020

      Verified Hotels.com guest review

    See all 38 reviews