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Acacia Premier Hotel

Photo gallery for Acacia Premier Hotel

Egyptian cotton sheets, premium bedding, in-room safe
Outdoor pool, open 8 AM to 6 PM, pool umbrellas, pool loungers
Outdoor pool, open 8 AM to 6 PM, pool umbrellas, pool loungers
Egyptian cotton sheets, premium bedding, in-room safe
Egyptian cotton sheets, premium bedding, in-room safe

Overview of Acacia Premier Hotel

Acacia Premier Hotel

4.5 star property
Lakefront hotel in Kisumu with 2 restaurants and spa

8.6/10 Fabulous

73 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Achieng' Oneko Rd, Kisumu
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Health club
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Babysitting
  • Conference centre
For families
  • Babysitting (surcharge)
  • Children's pool
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • Lake Victoria - 29 min drive

Getting around

  • Kisumu (KIS) - 8 min drive
  • Kakamega (GGM) - 127 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Alleyways - 6 min walk
  • Java United Mall - 3 min drive
  • Java House - 2 min walk
  • Laughing Buddha - 13 min walk
  • Da Vundu Bar - 2 min drive
Map

About this property

Acacia Premier Hotel

Acacia Premier Hotel is only 3.7 mi (5.9 km) from the airport and offers a shuttle (available 24 hours) for USD 20.00 per vehicle one way. Guests can visit the spa to be pampered with massages, facials or body treatments, and Aqua Pool, one of 2 restaurants, serves barbecue and is open for lunch and dinner. An outdoor pool, a poolside bar and a health club are other highlights at this luxurious hotel. Fellow travellers say good things about the helpful staff and WiFi.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 93 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from noon until 8 PM
  • Express check-in available
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • BBQs
  • 24-hour room service

Travelling with children

  • Children's pool
  • Babysitting (surcharge)

Working away

  • Business centre
  • Meeting room
  • Conference centre (1862 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Health club
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)

Languages

  • English
  • French

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning and heating
  • Espresso maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Acacia Premier has 3 treatment rooms. Services include facials and body treatments. The spa is open daily.

Dining

Aqua Pool – This restaurant specialises in barbecue and serves lunch, dinner and light fare.
Café Acacia – This restaurant specialises in fusion cuisine and serves breakfast, lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 20.00 per vehicle (one way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 40.0 per day
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Pool, spa, & gym (if applicable)

  • Pool access available from 8 AM to 6 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

<p>Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Acacia Premier Hotel Kisumu
Acacia Premier Kisumu
Acacia Premier
Acacia Premier Hotel Hotel
Acacia Premier Hotel Kisumu
Acacia Premier Hotel Hotel Kisumu

Frequently asked questions

Does Acacia Premier Hotel offer free cancellation for a full refund?
Yes, Acacia Premier Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Acacia Premier Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Acacia Premier Hotel?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8 AM to 6 PM.
Are pets allowed at Acacia Premier Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Acacia Premier Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Acacia Premier Hotel?
Yes, an airport shuttle is available. The charge is USD 20.00 per vehicle one way.
What are the check-in and check-out times at Acacia Premier Hotel?
You can check in from noon - 8 PM. Check-out time is 10 AM. Express check-in and contactless social distancing and check-out are available.
What is there to do at Acacia Premier Hotel and nearby?
Acacia Premier Hotel has a spa and an outdoor pool, as well as a health club.
Are there restaurants at or near Acacia Premier Hotel?
Yes, there are 2 on-site restaurants, featuring barbecue.
What's the area around Acacia Premier Hotel like?
Acacia Premier Hotel is a short 18-minute walk from Dunga Bay and 10 minutes' walk from Kisumu Impala Sanctuary. Travellers say that this hotel is in a good location.

Reviews

8.6

Fabulous

8.8/10

Cleanliness

8.7/10

Staff & service

8.4/10

Amenities

8.5/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Good

Decent
My first visit to Kisumu and found this establishment adequate. WiFi works well, breakfast is decent. Cleanliness can be improved and the state of the bathrooms definitely need attention. The service quality of the staff makes up a bit for the physical state of this aging establishment.
2-night business trip
Verified Hotels.com guest review

8/10 Very good

Acacia Kisumu
Checkin required an X-ray security screening, which was actually comforting. Front desk Service was efficient and fast. I booked as one person not even thinking about the fact my husband would join. The staff was concerned about the breakfast cost and told me my husband would have to pay a fee. No problem. We have an early flight and will likely miss the start of breakfast anyway. I DID request extra towels and I had to return to the front desk a second time before (one towel) was delivered. I’d rather be charged outright for an additional person than receive less than exemplary customer service. I do like that a mall is attached. And the view from the pool area is magnificent.
Janel, 1-night trip
Verified Hotels.com guest review

6/10 Good

Verified Expedia guest review

10/10 Exceptional

Acacia Premier Kisumu is a sure bet! Great place to stay or visit , enjoy the ambience and meals, lovely rooftop pool and view of the Lake Victoria, amazing friendly Staff. Thank you Dancan and Cyprian, and especially the waiting Staff. Looking forward to the next visit
Annette, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great hotel. Lovely food, awesome pool bar spa and facilities. Great view of lake victoria from the pool bar.
Jennene, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Charles, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Yatin, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Susan, 3-night trip
Verified Expedia guest review

8/10 Very good

Maureen, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice one
John, 1-night business trip
Verified Hotels.com guest review