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Ortea Palace Luxury Hotel

Photo gallery for Ortea Palace Luxury Hotel

Front of property – evening/night
Indoor pool
Executive Junior Suite | Minibar, in-room safe, soundproofing, free WiFi
Classic Room, Courtyard View | Minibar, in-room safe, soundproofing, free WiFi
Duplex, Partial Ocean View | View from room

Overview of Ortea Palace Luxury Hotel

Ortea Palace Luxury Hotel

5.0 star property
Luxury hotel in Ortigia with 2 restaurants and spa

9.2/10 Superb

149 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air conditioning
Map
Via Riva Nazario Sauro, Syracuse, Sicilia, 96100

Guests rated this location 8.0/10 - Very good

Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Free beach shuttle
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Valet parking
  • Self parking
  • Room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In Ortigia
  • Lungomare di Ortigia - 1 min drive
  • Fontane Bianche Beach - 20 min drive

Getting around

  • Catania (CTA-Fontanarossa) - 48 min drive
  • Targia Station - 10 min drive
  • Syracuse Station - 21 min walk
  • Priolo Melilli Station - 26 min drive
  • Free beach shuttle

Restaurants

  • Pasticceria Artale - 2 min walk
  • Viola Bakery Cafe - 2 min walk
  • Irma La Dolce - 2 min walk
  • Pizzeria Antica Giudecca - 2 min walk
  • Trattoria Kalliope - 1 min walk
Map

About this property

Ortea Palace Luxury Hotel

Enjoy your visit to Syracuse with a stay at Ortea Palace Luxury Hotel. Guests can visit the spa to be pampered with massages, body wraps or facials, and Ristorante Il Cortile, one of 2 restaurants, serves local and international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include a bar/lounge, a 24-hour fitness centre and a fitness centre. The helpful staff and location get good marks from fellow travellers.

Languages

English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Hospitality National Protocol (Italy)

Social distancing

Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 75 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM until 8:00 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets stay for free (1 per room, up to 11 lb per pet)
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (fees apply)
  • On-site valet parking (EUR 30 per day)
  • Wheelchair-accessible parking on site

Off-site

  • Free beach shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)

What to do

  • Free beach shuttle
  • Beach nearby
  • Bike rentals nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach shuttle

Facilities

  • 1 building/tower
  • Built in 1920
  • Safe-deposit box at front desk
  • 24-hour fitness centre
  • Full-service spa
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns and slippers

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam. A variety of treatment therapies are provided, including thalassotherapy. The spa is open daily.

Dining

Ristorante Il Cortile – This restaurant specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare.
Eno shop – This wine bar serves dinner and light fare. Open selected days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 January to 29 February, EUR 1.25 per person, per night, up to 4 nights
  • A tax is imposed by the city: From 1 March to 31 October, EUR 2.50 per person, per night, up to 4 nights
  • A tax is imposed by the city: From 1 November to 30 November, EUR 1.25 per person, per night, up to 4 nights
  • A tax is imposed by the city: From 1 December - 31 December, EUR 2.50 per person, per night, up to 4 nights

Children & extra beds

  • Babysitting is available for an extra charge
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Parking

  • Self-parking is available for an extra charge
  • Valet parking costs EUR 30 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy) guidelines.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p> <p>Cash transactions at this property cannot exceed EUR 5000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.</p>

Also known as

Ortea Palace Luxury Hotel Syracuse
Ortea Palace Luxury Syracuse
Ortea Palace Luxury
Ortea Luxury Hotel Syracuse
Ortea Palace Luxury Hotel Hotel
Ortea Palace Luxury Hotel Syracuse
Ortea Palace Luxury Hotel Hotel Syracuse

Frequently asked questions

Does Ortea Palace Luxury Hotel offer free cancellation for a full refund?
Yes, Ortea Palace Luxury Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Ortea Palace Luxury Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Ortea Palace Luxury Hotel?
Yes, pets stay for free, with a limit of 1 per room and maximum weight of 11 lb per pet.
Is parking offered on site at Ortea Palace Luxury Hotel?
Yes. Valet parking costs EUR 30 per day.
What are the check-in and check-out times at Ortea Palace Luxury Hotel?
You can check in from 3 PM - 8:00 PM. Check-out time is noon.
What is there to do at Ortea Palace Luxury Hotel and nearby?
Have fun during the warmer months with activities nearby such as cycling. Indulge in a treatment at the spa and enjoy other amenities such as a 24-hour fitness centre and a sauna.
Are there restaurants at or near Ortea Palace Luxury Hotel?
Yes, there are 2 on-site restaurants, featuring local and international cuisine.
What's the area around Ortea Palace Luxury Hotel like?
Ortea Palace Luxury Hotel is located on the waterfront in Ortigia, a short 3-minute walk from Piazza del Duomo and 3 minutes' walk from Cathedral of Syracuse. Travellers say that this hotel is in a good location.

Reviews

9.2

Superb

9.7/10

Cleanliness

9.4/10

Staff & service

9.3/10

Amenities

9.5/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

10/10 Exceptional

Excellent location-upscale interior finishes , magnificent views
Wojciech, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Chii Shyang, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

2/10 Poor

I been prejudged by this property. Unfairly treated. They didn't follow standard procedures for a 5 stars hotel and we felt like "second class customers"
Verified Expedia guest review

8/10 Very good

The hotel is dripping in gold and glitz, but is was very clean and comfortable. The breakfast was very good and the room size was great.
Rob, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel, friendly helpful staff.
bridget, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Property and staff were excellent. Breakfast was one of the best offered on our 1 month trip to Italy.
Sheree, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

This property was outstanding! Loved the lobby, restaraunt and especially the location where we were. Couldn’t ask for better staff!!
Sam, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Nice hotel , good location , hotel felt a bit cold and lacking a nice outdoor area , staff where very friendly but €20 for a glass of local wine in the hotel bar is excessive when compared to €5 in restaurants
Michael, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Extremely large, bilevel room; spotlessly clean and modern; top notch amenities; large breakfast buffet with many fresh choices
Paul, 3-night romance trip
Verified Expedia guest review