1 September 2019
Dissappointed with this hotel. I booked a deluxe room at sweet hotel but the hotel management changed to their other branch, embassy hotel in standard room. The reason bcoz sweet hotel is full book. How come i can successfully booked through expedia if their room is full already ? The worst part is we got a standard room at embassy hotel and the price is much more cheaper than the one we booked and no refund !! The receptionst also ask us to take a look at the room first if we dont like it then can change to deluxe room but with extra charges, WTH ! Just to tell u guys no need to differentiate which one is better bcoz embassy and sweet hotel is same owner so they might just send u here and there if their room full.
Sadcustomer, 2-night romance trip
Verified Expedia guest review