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Midtown Residence Surabaya

Photo gallery for Midtown Residence Surabaya

Breakfast, lunch and dinner served, local and international cuisine
Outdoor pool
Outdoor pool
Outdoor pool
32-inch LCD TV with cable channels, TV

Overview of Midtown Residence Surabaya

Midtown Residence Surabaya

4.0 star property
4-star Surabaya hotel with outdoor pool, connected to a shopping centre

9.4/10 Exceptional

25 verified guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Jl. Ngagel Raya 123, Surabaya, East Java , 60246

Guests rated this location 9.1/10 - Wonderful

Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Self parking
  • Children's pool
  • Room service
  • Coffee shop/cafe
  • Business centre
  • Airport shuttle
  • 24-hour front desk
For families
  • Children's pool
  • Stovetop
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Lift

Room options

About this area

What's nearby

  • In Wonokromo
  • Tunjungan Plaza - 12 min drive

Getting around

  • Surabaya (SUB-Juanda) - 32 min drive
  • Surabaya Gubeng Station - 4 min drive
  • Surabaya Pasar Turi Station - 6 min drive
  • Tandes Station - 15 min drive
  • Ngagel Station - 20 min walk
  • Wonokromo Station - 21 min walk
  • Airport shuttle (surcharge)


  • La Chocolatine French Pastry Shop - 4 min walk
  • J.CO Donutes and Coffee - 3 min walk
  • Warung Bu Sugeng Lontong Kikil
  • Wendy's Transmart Ngagel - 3 min walk
  • Batagor Budi Mulia - 3 min walk

About this property

Midtown Residence Surabaya

A great choice for a stay in Surabaya, Midtown Residence Surabaya features an airport shuttle. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Wok Noodle, which serves local and international cuisine and is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include a bar/lounge, a fitness centre and a children's pool. Fellow travellers like the helpful staff and breakfast.


English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 274 rooms


  • Check-in time from 2 PM until noon
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cots (infant beds)


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Secured covered on-site self-parking (includes in/out privileges; fees apply)


  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Children's pool

Working away

  • Business centre
  • Meeting rooms


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop


  • Safe-deposit box at front desk
  • Fitness centre
  • An outdoor pool


  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs available on site


  • English
  • Indonesian

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Stovetop
  • Free bottled water
  • Free tea bags/instant coffee


  • Daily housekeeping
  • In-room safe

Special features


Wok Noodle – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Refundable deposits

  • Deposit: IDR 100000 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 100000 for adults and IDR 50000 for children
  • Airport shuttle service is offered for an extra charge


  • Covered self-parking is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.


<p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Midtown Residence Surabaya Hotel
Midtown Residence Hotel
Midtown Residence Surabaya Java
Midtown Resince Surabaya Java
Midtown Surabaya Surabaya
Midtown Residence Surabaya Hotel
Midtown Residence Surabaya Surabaya
Midtown Residence Surabaya Hotel Surabaya

Frequently asked questions

Does Midtown Residence Surabaya offer free cancellation for a full refund?
Yes, Midtown Residence Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Midtown Residence Surabaya?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Midtown Residence Surabaya?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Midtown Residence Surabaya?
Sorry, pets aren't allowed.
Is parking offered on site at Midtown Residence Surabaya?
Yes, there's self parking on site (charges apply).
Is an airport shuttle service offered by Midtown Residence Surabaya?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Midtown Residence Surabaya?
You can check in from 2 PM - noon. Check-out time is noon.
What is there to do at Midtown Residence Surabaya and nearby?
Midtown Residence Surabaya has an outdoor pool and a fitness centre.
Are there restaurants at or near Midtown Residence Surabaya?
Yes, Wok Noodle offers local and international cuisine.
What's the area around Midtown Residence Surabaya like?
Midtown Residence Surabaya is in Wonokromo, a short 16-minute walk from Surabaya Zoo and 8 minutes' walk from Taman Bungkul.







Staff & service




Property conditions & facilities




8/10 Very good

The rooms have kitchens which is a big plus.
Willi, 1-night trip
Verified guest review

8/10 Very good

Surabaya .
All was ok... Lotte Mart and a small shopping mall are connected to the hotel.
Willi, 1-night trip
Verified guest review

10/10 Exceptional

As I said in another review for this hotel, I have been here for about 6-7 weeks in total. I had such a great experience here such that I felt that I own them a detailed review. Each review on Orbitz is limited to 1500 characters, so I continue my review here. In another review, I mentioned that their service is very good. What I mean is that everyone in the hotel does their job nicely. From the moment you enter the hotel, you are greeted by the doorman. The front desk staff are very helpful, so does the restaurant waitresses and housekeeping staff. It's just the right amount, you won't feel over or under served for everything. Another thing I would highlight is that the hotel is very family friendly. I saw a lot of guests are families with kids. The kids enjoy their playground at the restaurant, a children's room next to the gym, and the swimming pool. I would also mention that you can enjoy the beautiful skyline of Surabaya both from the hotel room and at the swimming pool on the roof. Highly recommended.
Zhongyuan, 8-night trip
Verified Orbitz guest review

10/10 Exceptional

I spent a total of at least 6 weeks in this hotel in 2022, all in the same type of splendid studio, with an awesome kitchen. It is and will be my top choice in Surabaya. In short, this is a very decent hotel. Its quality of service is definitely one of the best I have ever lived in. I would call its service as a classical textbook of hotel service, which is what I prefer. Their facilities are not brand new, admittedly, but well maintained. The only thing I would complain a bit is that the air conditioner is a bit noisy. But that's it, not a big deal in a spacious studio. The overall facilities and surrounding are indeed very nice, secure, and convenient. I enjoyed the gym and the pool at the top of the building. The swimming pool is about 25 meters long, with clean water, which is sufficient for a daily workout if you are a swimmer. There are restaurants and cafés next door where you can enjoy the day. There is also a big Lotte mall for food and supplies if you would like to cook your own meal. A decent barber shop next to the Lotte mall, to which I went twice. The hotel also runs its own restaurant. I had my breakfasts there. It offers lots of choices, from western style (bread and desert) to traditional Indonesian cuisine. The room I lived in is spacious, quiet, with nice city view from the window, just like the pictures. There are kitchen-wares and dishes in place. Last but not least, the hotel has a very professional team of staff, who offer superb service.
Zhongyuan, 2-night trip
Verified Orbitz guest review

8/10 Very good

Titien, 2-night trip
Verified guest review

10/10 Exceptional

Oktavina, 1-night family trip
Verified guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Kuryati, 4-night trip
Verified guest review

10/10 Exceptional

Loved it! We got a free upgrade which is always nice. Thank you!
Benny, 2-night family trip
Verified guest review

10/10 Exceptional

Better than expected, staff is polite and eager to satisfy, the rooms are spacious and loaded with amenities! They even provide complimentary mini bar snacks and drinks! And if this isn't enough, there is a shopping mall, packed with restaurants and a supermarket, adjacent! Excellent option, when visiting Surabaya!
1-night trip
Verified Travelocity guest review