This is truly the worst hotel I've ever been to. I stayed at easyHotel in Amsterdam and absolutely loved it, which is the only reason I booked the stay at this one. Although this hotel is in a great neighborhood, behind it's doors is a completely different story. We arrived around 9pm and checked in. The issue was the dirty sink, dirty shower, and absolutely disgusting bed. The first two pillows had beige stains on it. The second two pillows had small blood stains on the corners of it. When lifting up the comforter from the bed, I saw pubic hair throughout the bed. Taking a closer look at the bed, I saw stains as well. When I went into the bathroom, I saw there was stains on the sink and hair at the bottom of the shower. when I tried to get out of the bathroom the door handle broke and I got stuck in there. This is where I knew this hotel was absolute trash. It took my boyfriend 10 minutes to get me out. We went to talk to the person who checked us in and asked for a different room. When we explained what happened and asked for a different room his response was " Whats wrong?". I repeated the issues and he said there were no other rooms left and he can give me a refund. We grabbed our things and left. We got put in the position to try to find another hotel at 10pm in the middle of an unfamiliar place. Called this hotel the next day to confirm refund and they were so rude. They do not have any cleaning standards and horrible customer service. Stay as far away as possible.