I love the new orient hotel in Da Nang. From the moment you walked into a new hotel, you have a fear and doubt and want to verify that all the reviews are true to the fact. My personal experience prove that is true. New orient hotel is five star experience: staffs in the lobby is very kind and caring. They provided umbrella in rainy days. They opened the car doors with other hands making sure I do not hit the frame of the car when I hop in. Staffs in the second floor is kind and efficient. Especially a staff named Rose provided the chat/texting assistance service throughout my stay in hotel. She took care of me daily from if the room is feasible to my stay, travel maps, best time to visit han market, etcs. O was especially moved when she changed my room to a better location and place when I complained about the noise from party. She originally gave me a higher floor and shifted to a same level with quiet atmosphere. I think she provided me with the very best attitude. She represents what the new orient hotel is about. Last time, I stayed in vin-pearl waterfront. But I like this new orient hotel better in luxury room, cleanness, staff service, etc. i will come back next time to stay here again.