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Fairfield by Marriott Surabaya

Photo gallery for Fairfield by Marriott Surabaya

Outdoor pool
Outdoor pool
Front of property – evening/night
In-room safe, desk, soundproofing, iron/ironing board
Breakfast, lunch, dinner served; international cuisine

Overview of Fairfield by Marriott Surabaya

Fairfield by Marriott Surabaya

4.0 star property
4-star hotel in Surabaya with outdoor pool and restaurant
8.6 out of 10 Fabulous
8.6/10 Fabulous

122 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Jalan Mayjend Sungkono No. 178, Surabaya, 60225
Main amenities
  • Daily housekeeping
  • Restaurants
  • Outdoor pool
  • Breakfast available
  • Health club
  • Valet parking
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
  • Terrace
For families
  • Children's pool
  • Rollaway/extra beds
  • Fridge
  • Cable/satellite TV service
  • Garden
  • Terrace

Room options

About this area

What's nearby

  • Pakuwon Mall - 7 min drive
  • Tunjungan Plaza - 7 min drive

Getting around

  • Surabaya (SUB-Juanda) - 32 min drive
  • Tandes Station - 14 min drive
  • Surabaya Pasar Turi Station - 16 min drive
  • Surabaya Gubeng Station - 21 min drive

Restaurants

  • Depot Mie Gang Djangkrik - 3 min walk
  • Ru Ie Healthy Soup Station - 4 min walk
  • A Kiat Hok Kien Mie - 3 min walk
  • Kotakami - 1 min walk
  • Kava Restaurant - 1 min walk
Map

About this property

Fairfield by Marriott Surabaya

Enjoy your visit to Surabaya with a stay at Fairfield by Marriott Surabaya. Guests can indulge in sports massages or aromatherapy, then grab a bite to eat at the coffee shop/cafe. An outdoor pool, a health club and a fitness centre are other highlights at this upmarket hotel. Fellow travellers say good things about the comfortable beds and helpful staff.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 270 rooms
  • Arranged over 30 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until noon
  • Minimum check-in age – 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site valet parking (IDR 50000 per night)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • Restaurant
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Health club
  • An outdoor pool
  • Spa services
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Height-adjustable showerheads
  • Transfer shower
  • Lever door handles

Room amenities

Be entertained

  • 40-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Alarm clock
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms including rooms for couples. Services include sports massages and massages. A variety of treatment therapies are provided, including aromatherapy. Public bath/onsen services include a yukata (Japanese robe).

Dining

On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 130000 per person

Children & extra beds

  • Rollaway beds are available for IDR 350000.0 per day

Parking

  • Valet parking costs IDR 50000 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

This property accepts credit cards, debit cards and cash.

Also known as

Fairfield Marriott Surabaya Hotel
Fairfield Marriott Surabaya
Fairfield by Marriott Surabaya Hotel
Fairfield by Marriott Surabaya Surabaya
Fairfield by Marriott Surabaya Hotel Surabaya

Frequently asked questions

Does Fairfield by Marriott Surabaya offer free cancellation for a full refund?
Yes, Fairfield by Marriott Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Fairfield by Marriott Surabaya?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Fairfield by Marriott Surabaya?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Fairfield by Marriott Surabaya?
Sorry, pets aren't allowed.
Is parking offered on site at Fairfield by Marriott Surabaya?
Yes, there's free self parking.
What are the check-in and check-out times at Fairfield by Marriott Surabaya?
You can check in from 3:00 PM - noon. Check-out time is noon.
What is there to do at Fairfield by Marriott Surabaya and nearby?
Fairfield by Marriott Surabaya has an outdoor pool, a health club and spa services, as well as a picnic area and a garden.
Are there restaurants at or near Fairfield by Marriott Surabaya?
Yes, there's an on-site restaurant that offers international cuisine.
What's the area around Fairfield by Marriott Surabaya like?
Fairfield by Marriott Surabaya is a short 12-minute walk from Ciputra World Mall and 9 minutes' walk from Al-Akbar Mosque.

Reviews

8.6

Fabulous

8.8/10

Cleanliness

8.7/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Verified Expedia guest review

4/10 Fair

Not my cup of tea
The hotel so basic, dirty carpet/ old and lot dusk/ crumb behind the curtain. I didn't expect this as Fairfield manage by Marriott. I had few time in different city and all much better. And some distance from amenities.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Surabaya best value hotel
Excellent service from the breakfast team. Nice pure juice and latte, delicious omelette. Friendly reception and perfect security guards
Kenny Wai Chong, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Great stay but eat out
Great staff members, especially front desk. Housekeeping on 10th floor was perfect. Only issue was dinner at the restaurant. Family of 5 and one dish delivered with long waiting periods. Food was of very poor quality and taste. Family finished their meals before my roast chicken was delivered. The chicken was tough and undercooked, upsetting my stomach overnight. Next day, a customer on my floor returned his chicken untouched to the front desk complaining how hard the chicken was.
raymond, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Marriott??? BAD service.
Dirty room, bad service, its like 2 stars hotel. It doesnt show Marriott signature at all. Horrible breakfast, no social distancing at all!!
1-night family trip
Verified Hotels.com guest review

6/10 Good

Not great
Looks like this place/floors were closed for a while as there was a lot of mold on the ceilings and a bad smell.
Victoria, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Its very nice hotel, comfort and clean. Im very happy to stay at this hotel. Maybe next time, i want try again stay to this hotel
1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Kurang
Banyak hal yang diluar expectasi saat mengunjungi hotel ini dengan logo marriot di dalamnya. Mulai dari masuk di pintu dimana satpam dan parkir tidak bs mengidentifikasi driver saya yang sudah menginap duluan dan berdebat soal karcis di subuh hari hingga ketika perasaan masuk properti yang masih kurang berkesan mewah. beberapa sudut dan detail teresan seadanya dan kurang bersih, nampak jarang dibersihkan, Masuk keruangan yang kurang terasa nyaman dan bahkan ada keramik di depan wastafel di toilet yg naik, jadi sunggu kurang terawat. Dan yang paling menggelikan adalah, saat sy mau mandi, tidak ada sabun dan sikat gigi yang merupakan barang standard. Padahal sy harus berangkat pagi bekerja. Makanannya banyak namun kualitas resto juga seadanya. dan kebanyakan yang bekerja adalah trainee. Satu hal yang membuat saya cukup lega adalah tempat tiur, dab bedcover cukup nyaman sehingga saya bisa tidur yang merupakan hal penting dalam perjalanan bisnis
Indriayu, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Liston, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Good food and clean
Jason, 2-night family trip
Verified Expedia guest review