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The Golden Bay Hotel Batam

3.5 star property
Family-friendly hotel in Batam with water park and restaurant

Choose dates to view prices

The Golden Bay Hotel Batam

Photo gallery for The Golden Bay Hotel Batam

View from property
Exterior detail
In-room safe, desk, blackout curtains, iron/ironing board
Breakfast (IDR 50000 per person)
Lounge

Overview of The Golden Bay Hotel Batam

7.4 out of 10 Good
7.4/10 Good

Property highlights

  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Jalan Bengkong Laut, Golden City, Bengkong, Batu Ampar, Batam, 29433
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Water park
  • Breakfast available
  • Free area shuttle
  • Free shopping centre shuttle
  • Waterslide
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Conference centre
  • Business centre
For families
  • Children stay free
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

View all photos for Superior Twin

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin

  • 21 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Queen

In-room safe, desk, blackout curtains, iron/ironing board

Superior Queen

  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

About this area

What's nearby

  • Batam Centre Ferry Terminal - 6 min drive
  • Nagoya Hill Mall - 6 min drive
  • Harbour Bay Ferry Terminal - 8 min drive
  • Grand Batam Mall - 9 min drive

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 32 min drive
  • Changi Airport (SIN) - 13.8 miles/22.2 km
  • Singapore (XSP-Seletar) - 21.4 miles/34.5 km
  • Free local area shuttle
  • Airport shuttle (surcharge)
  • Free shopping centre shuttle

Restaurants

  • Kasta Coffee Shop - 7 min walk
  • Batam Layer Cake - 2 min walk
  • Cuppa Café - 1 min walk
  • RM Salero Basamo - 3 min drive
  • Bakso Pak Kumis - 10 min walk
Map

About this property

The Golden Bay Hotel Batam

The Golden Bay Hotel Batam puts you within a 10-minute drive of Batam Centre Ferry Terminal and offers an airport shuttle (available on request) for IDR 120000.00 per vehicle. Guests can indulge in massages and enjoy international cuisine at Cheng Ho, which is open for breakfast, lunch and dinner. A water park, a bar/lounge and a snack bar/deli are other highlights.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 124 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 2 PM until 9 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (7 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (during limited hours)*

Off-site

  • Free area shuttle
  • Free shopping centre shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Water park access (surcharge)
  • Free local shuttle

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Picnic area
  • Water park access (surcharge)
  • Spa services
  • Water slide
  • Banquet hall

Accessibility

  • Accessible bathroom (selected rooms)
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

Cheng Ho – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Refundable deposits

  • Deposit: IDR 200000.0 per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 50000 for adults and IDR 25000 for children
  • Airport shuttle service is offered for an extra charge of IDR 120000.00 per vehicle (one way)

Children & extra beds

  • Rollaway beds are available for IDR 125000 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Policies

This property accepts credit cards.

Also known as

Golden Bay Hotel Batam
Golden Bay Batam
Golden Bay Hotel
The Golden Bay Batam Batam
The Golden Bay Hotel Batam Hotel
The Golden Bay Hotel Batam Batam
The Golden Bay Hotel Batam Hotel Batam

Frequently asked questions

Does The Golden Bay Hotel Batam offer free cancellation for a full refund?
Yes, The Golden Bay Hotel Batam does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Golden Bay Hotel Batam?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at The Golden Bay Hotel Batam?
Sorry, pets aren't allowed.
Is parking offered on site at The Golden Bay Hotel Batam?
Yes, there's free self parking.
Is an airport shuttle service offered by The Golden Bay Hotel Batam?
Yes, an airport shuttle is available. The charge is IDR 120000.00 per vehicle one way.
What are the check-in and check-out times at The Golden Bay Hotel Batam?
You can check in from 2 PM - 9 PM. Check-out time is noon.
What is there to do at The Golden Bay Hotel Batam and nearby?
The Golden Bay Hotel Batam has a water slide and spa services, as well as a picnic area.
Are there restaurants at or near The Golden Bay Hotel Batam?
Yes, Cheng Ho offers international cuisine.

Reviews

7.4

Good

7.6/10

Cleanliness

8.0/10

Staff & service

4.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Good

Azura, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

8/10 Very good

Provide shuttle service to Nagoya Hill Mall & BCS. Breakfast provided are very basic, only few dishes. It's opposite GO CART & abt 10mins walk to Golden Prawn Seafood Restaurant.
3-night family trip
Verified Expedia guest review

2/10 Poor

Bad Experience… During my visit at Golden Bay Hotel dated 26 Oct 2019. Upon arriving at the hotel at 1000hrs, my friends and I was told by the concierge that there’s no room for us. The rooms were not ready due to rectification works. They should have inform us in advance about it so that we could make the necessary arrangement as not to waste our time. After an hour two of waiting, we were told that they will get us our room but we need to share rooms in order to accommodate, but we decline the offer as we have already paid our stay in full. They sent us from one hotel to another and make us look like bumbling idiots. Then they told us they got 3 rooms which is like a chalet, so we went back to Golden View hotel to view this "chalet" which is located near the swimming pool. This chalet looks like a chicken coup and smells of cow dung, it looks like someone got murdered in that chalet (yes its that bad), it was quiet and haunting, the chalet looks like it has not been occupied since Japan invaded Asian in WW2, I kid you not, there was a bed on the floor, a very musty smell and only us around and no one else!! Do we seriously look like some barn yard animals or someone looking for an outdoor adventure?? Look, if the hotel would have give us 2 or 3 weeks notice that the hotel is fully booked then maybe we could have could have planned to go somewhere else but this is not the case, who wouldn't get angry?? We were treated like idiots running here and there looking for a god
2-night trip
Verified Expedia guest review

8/10 Very good

Provide free shuttle transport to BCS & Nogoya Mall. Walking distance to Golden Prawn Seafood Restaurant.
RONNIE, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great value hotel.
Super friendly, helpful staff. Clean and comfortable room. Good breakfast. Highly recommended as long as you're ok taking taxis into main areas.
Matt, 1-night trip
Verified Hotels.com guest review

2/10 Poor

The place was listed as a 3 star but it was definitely a 1 star. Smokey, dirty ashtrays in the lobby area. A karaoke place next door that was very loud and went until 6 am. DO NOT STAY THERE!!!! Waste of money
4-night family trip
Verified Expedia guest review

6/10 Good

water is inconsistent, you get burn. If you turn on hot, otherwise too cold
Lynn, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Ayang, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Very Friendly Staff
Over all stay is very good with all the friendly staff, Front office clerks, housekeeping staff and restaurant associates. However the wardrobe was dusty every time we stay. The so call personal safe is so difficult to use, be the location, method of keying the passwords, the words of instruction are invisible to follow.................... cannot be used is the word.
CLEMENT, 1-night family trip
Verified Hotels.com guest review