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The Golden Bay Hotel Batam

3.5 star property
Family-friendly hotel in Batam with water park and restaurant

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Photo gallery for The Golden Bay Hotel Batam

Exterior detail
View from property
In-room safe, desk, blackout curtains, iron/ironing board
Breakfast (IDR 50000 per person)
Lobby
Located near Batam Centre Ferry Terminal, The Golden Bay Hotel Batam offers a family-friendly atmosphere with an international cuisine restaurant and coffee shop. Relax with spa services or enjoy the water park; previous guests rave about the friendly staff.

Reviews

7.6 out of 10
Good

Popular amenities

  • Airport transfer
  • Spa
  • Bar
  • Laundry facilities
  • Free parking
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Water park
  • Breakfast available
  • Free area shuttle
  • Free shopping centre shuttle
  • Waterslide
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Conference centre
  • Business centre

For families (6)

  • Children stay free
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Twin

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin

Highlights

Air conditioning
LED TV
Blackout curtains
Private bathroom
Free bottled water
Coffee/tea maker
Cable channels
In-room safe
  • City view
  • 21 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Queen

In-room safe, desk, blackout curtains, iron/ironing board

Superior Queen

Highlights

Air conditioning
LED TV
Blackout curtains
Private bathroom
Free bottled water
Coffee/tea maker
Cable channels
In-room safe
  • City view
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Queen Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

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About the area

Map
Jalan Bengkong Laut, Golden City, Bengkong, Batu Ampar, Batam, 29433

What's nearby

  • Nagoya Hill Mall - 6 min drive - 5.6 km
  • Batam Centre Ferry Terminal - 6 min drive - 5.6 km
  • Batam Centre - 7 min drive - 5.5 km
  • Harbour Bay Ferry Terminal - 8 min drive - 6.3 km
  • Grand Batam Mall - 9 min drive - 8.1 km

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 31 min drive
  • Changi Airport (SIN) - 13.8 miles/22.2 km
  • Singapore (XSP-Seletar) - 21.4 miles/34.5 km
  • Free local area shuttle
  • Airport shuttle (surcharge)
  • Free shopping centre shuttle

Restaurants

  • ‪De'sands - ‬7 min walk
  • ‪Moro Kangen Toko - ‬2 min drive
  • ‪Cuppa Café - ‬1 min walk
  • ‪Ayam Bakar Chaniago - ‬3 min drive
  • ‪Golden View Bar - ‬1 min walk

About this property

The Golden Bay Hotel Batam

At The Golden Bay Hotel Batam, you'll be within a 10-minute drive of Nagoya Hill Mall and Batam Centre Ferry Terminal. Guests can indulge in massages and enjoy international cuisine at Cheng Ho, which is open for breakfast, lunch and dinner. A water park, a bar/lounge and a snack bar/deli are other highlights.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Malay

At a glance

DONE

Hotel size

    • 124 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; check-in end time: 9 PM
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (7 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (during limited hours)*
DONE

Off-site

    • Free area shuttle
    • Free shopping centre shuttle
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Water park access (surcharge)
  • Free local shuttle

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Picnic area
  • Water park access (surcharge)
  • Spa services
  • Water slide
  • Banquet hall

Accessibility

  • Wheelchair-accessible parking

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

Cheng Ho – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Refundable deposits

  • Deposit: IDR 200000.0 per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 50000 for adults and IDR 25000 for children
  • Airport shuttle service is offered for an extra charge of IDR 120000.00 per vehicle (one way)

Children & extra beds

  • Rollaway beds are available for IDR 125000 per night

Policies

This property accepts credit cards.
Credit cards accepted: Visa, Mastercard

Also known as

Golden Bay Hotel Batam
Golden Bay Batam
Golden Bay Hotel
The Golden Bay Batam Batam
The Golden Bay Hotel Batam Hotel
The Golden Bay Hotel Batam Batam
The Golden Bay Hotel Batam Hotel Batam

Frequently asked questions

Does The Golden Bay Hotel Batam offer free cancellation for a full refund?

Yes, The Golden Bay Hotel Batam does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Golden Bay Hotel Batam?

Sorry, pets aren't allowed.

Is parking offered on site at The Golden Bay Hotel Batam?

Yes, there's free self parking.

Is an airport shuttle service offered by The Golden Bay Hotel Batam?

Yes, an airport shuttle is available. The charge is IDR 120000.00 per vehicle one way.

What are the check-in and check-out times at The Golden Bay Hotel Batam?

Check-in start time: 2 PM; check-in end time: 9 PM. Check-out time is noon.

What is there to do at The Golden Bay Hotel Batam and nearby?

The Golden Bay Hotel Batam has a water slide and spa services, as well as a picnic area.

Are there restaurants at or near The Golden Bay Hotel Batam?

Yes, Cheng Ho offers international cuisine.

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The Golden Bay Hotel Batam Reviews

Reviews

7.6

Good

7.6/10

Cleanliness

8.2/10

Staff & service

4.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Good

Azura, 2-night trip

2/10 Poor

網上環境照片跟現場實況相距甚遠，不建議入住

網上環境照片跟現場實況相距甚遠，房間內傢俱、物品均破舊不堪，浴巾很骯髒，浴室備品全都沒補，也沒提供吹風機。飯店雖有免費接駁巴士，但需提早預訂，櫃檯人員不會主動說明及告知提醒。
1-night trip

8/10 Very good

1-night trip

8/10 Very good

Provide shuttle service to Nagoya Hill Mall & BCS. Breakfast provided are very basic, only few dishes. It's opposite GO CART & abt 10mins walk to Golden Prawn Seafood Restaurant.
3-night trip

2/10 Poor

Bad Experience… During my visit at Golden Bay Hotel dated 26 Oct 2019. Upon arriving at the hotel at 1000hrs, my friends and I was told by the concierge that there’s no room for us. The rooms were not ready due to rectification works. They should have inform us in advance about it so that we could make the necessary arrangement as not to waste our time. After an hour two of waiting, we were told that they will get us our room but we need to share rooms in order to accommodate, but we decline the offer as we have already paid our stay in full. They sent us from one hotel to another and make us look like bumbling idiots. Then they told us they got 3 rooms which is like a chalet, so we went back to Golden View hotel to view this "chalet" which is located near the swimming pool. This chalet looks like a chicken coup and smells of cow dung, it looks like someone got murdered in that chalet (yes its that bad), it was quiet and haunting, the chalet looks like it has not been occupied since Japan invaded Asian in WW2, I kid you not, there was a bed on the floor, a very musty smell and only us around and no one else!! Do we seriously look like some barn yard animals or someone looking for an outdoor adventure?? Look, if the hotel would have give us 2 or 3 weeks notice that the hotel is fully booked then maybe we could have could have planned to go somewhere else but this is not the case, who wouldn't get angry?? We were treated like idiots running here and there looking for a god
2-night trip

8/10 Very good

Provide free shuttle transport to BCS & Nogoya Mall. Walking distance to Golden Prawn Seafood Restaurant.
RONNIE, 3-night trip

10/10 Exceptional

Great value hotel.

Super friendly, helpful staff. Clean and comfortable room. Good breakfast. Highly recommended as long as you're ok taking taxis into main areas.
Matt, 1-night trip

2/10 Poor

The place was listed as a 3 star but it was definitely a 1 star. Smokey, dirty ashtrays in the lobby area. A karaoke place next door that was very loud and went until 6 am. DO NOT STAY THERE!!!! Waste of money
4-night trip

6/10 Good

water is inconsistent, you get burn. If you turn on hot, otherwise too cold
Lynn, 2-night trip

10/10 Exceptional

Ayang, 1-night trip

10/10 Exceptional

Very Friendly Staff

Over all stay is very good with all the friendly staff, Front office clerks, housekeeping staff and restaurant associates. However the wardrobe was dusty every time we stay. The so call personal safe is so difficult to use, be the location, method of keying the passwords, the words of instruction are invisible to follow.................... cannot be used is the word.
CLEMENT, 1-night trip

2/10 Poor

Poor maintenance, Heater is not consistent, got burn if adjusted hot. otherwise too cold. Bed linen smell from not dry properly
lynn, 1-night trip

10/10 Exceptional

Super good

1st impressions...the staff..Nona ( Hope I'm correct) Speak to us in mandarin when she look at our passport. This make me feel at home. She then politely inform us the room is not ready and quickly highlight to us on the free shutter bus to the two major shopping mall. 2nd impression... when we checked in the room ,WOW again..the room was clean and fresh. The tower and bedsheets was soft and have nice smell, so it was bless to checked in just after cleaning up. 3rd impressions.. Whenever we are in and out of the hotel the staff will always greet and open the door for us. So we are paying 3.5 stars price but receiving 5 stars service. No problem all on their location and sowhat if they are away from shopping malls ,strongly recommend to stay on this hotel when visiting Batam.
Chia, 2-night trip

10/10 Exceptional

Kugan, 1-night trip

10/10 Exceptional

Didier, 1-night trip

6/10 Good

Chesp hotel with no frills

Local area has some restaurants nearby.
4-night trip

6/10 Good

Hot water not consistent

Hot water is not consistent, even though we set. Afraid little kids can get burn
Lynn, 3-night trip

10/10 Exceptional

Nice comfortable hotel

Nice comfortable table. Good service and at 50000rup, a reasonable breakfast to keep you going till lunch in town. Service is good, from reception to restaurant staff to shuttle drivers, all are courteous and well trained. Can just walk to the attractions at Golden Batam which the day tours bring you to, but a waste of time . Free shuttle service to city centre is useful, especially after the horror stories I read on Trip advisor about the taxi system there. But time taken to reach n return plus waiting time means those who like shopping should consider more expensive equivalent hotel in centre. Inconsiderate guests talking at 1am in the corridor and stupid tour guides shouting in the corridors at 5am waking up the tourists for early morning call spoiled my last night there. This wasn't the hotels fault but perhaps they can inform tour groups about unacceptable behaviour Overall, those looking for cheap clean hotel, and just a quiet place to relax bum around, this is a good place.
mikael, 1-night trip

10/10 Exceptional

Value for money with best services

Nice and enjoyable stay, friendly and helpful staff, value for money
Yuet Wah, 1-night trip

4/10 Fair

Could be better

Overall, it's an average hotel if you need a place to reside in batam. For the price you're paying, you shouldn't expect something out of the ordinary. I feel that the cleanliness of the hotel and the rooms could be massively improved. Stains in the toilet. Doesn't smell fresh. (And there was soap on the floor when I came in for the first time). The condition of the room could be improved too. Having stayed at other hotels in batam within the same rating and price, this hotel is behind the rest of them. Breakfast is alright. Nothing much to choose from. But it keeps you full if you're able to eat something off the selection. There are a few eateries within walking distance so if you need to, go get a bite outside. There's a minimart just right down the road too. Distance to major places in batam center is alright. Within 15 minutes drive. However it could be quite far if you're planning to visit attractions in sekupang, harbour bay or maybe even barelang. All in all, it's decent for a short stay. But not a place to impress your crush or scandal you're bringing over to stay with you.
Shan, 1-night trip

8/10 Very good

Nice hotel

The room is clean and nice.
Enik, 6-night trip

8/10 Very good

Can’t get anything cheaper for a good 3-star hotel

Just opposite the go-kart and other adventure places. Free Shuttle service provided to go BCS And Nagoya Hills. Best value for money. Like the firm pillows and bed, just need to work on the hot-cold water. It gets either really hot or cold, despite the direction you turn the mixer tap. Ask for room away from the foodcourt...
Judy, 2-night trip

10/10 Exceptional

value for money, big clean room, good eats walking distance
Didier, 1-night trip

8/10 Very good

Solo traveler

The room was nice and clean.. Only the A/C is not cool..
jeff, 1-night trip

4/10 Fair

Feel dissapointed.need to wait 1 hour then i get my room.inside the room,the bed is ok.comfortable but the toilet is not so clean.only body soap given.no shampoo.aircon also not so strong.then the breakfast is not satisfactory.no variety.
saat, 1-night trip