The good things were only the breakfast (a vast selection of buffet) and location (located in Hoan Kiem but at a quiet spot).
Other things were not that great. I rented out the most expensive room in the hotel (Grand Terrace Suite) but it was pretty basic. Firstly, I was really disappointed because although arranged before arrived I was only looking for a double bed, king or queen room, thus if they cannot provide this, I would prefer to cancel the booking, they assured me that my request is complied. When I arrived, I found my room with two single beds combined. It was very frustrating. The amenities in the Grand Terrace Suite were also quite basic compared to other Grand or most expensive rooms I stayed in Hanoi. Also for other hotels, it is normal to provide two cards when requested but it is weird that they rejected this request and can only provide one card for a room. The staff were kind. But for the money that I paid, I feel strongly is not worth it.