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Pearl Of Africa Hotel

Photo gallery for Pearl Of Africa Hotel

Front of property
Indoor pool, 3 outdoor pools
Indoor pool, 3 outdoor pools
Indoor pool, 3 outdoor pools
Premium bedding, minibar, in-room safe, desk

Overview of Pearl Of Africa Hotel

Pearl Of Africa Hotel

4.5 star property
Luxury hotel in Kampala with 4 restaurants and 3 outdoor pools

6.8/10 Good

72 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Lugard Road Plot no 10, Nakasero, Kampala
Main amenities
  • Daily housekeeping
  • 4 restaurants and 2 bars/lounges
  • 3 outdoor pools and indoor pool
  • Breakfast available
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Spa services
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Private bathroom
  • Separate bathtub and shower
  • Premium TV channels

Room options

About this area

Getting around

  • Entebbe Intl. Airport (EBB) - 39 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Smocky’s restaurant and lounge - 3 min walk
  • Il Patio - 6 min walk
  • Piato - 6 min walk
  • Karveli - 7 min walk
  • The Nook - 7 min walk

About this property

Pearl Of Africa Hotel

Pearl Of Africa Hotel offers an airport shuttle (available 24 hours) for USD 80 per vehicle one way. You can grab a bite to eat at one of the 4 restaurants, then indulge in deep-tissue massages, body wraps, or aromatherapy. Other highlights at this luxurious hotel include 3 outdoor pools, an indoor pool, and a poolside bar. Fellow travelers like the comfortable beds and helpful staff.

Languages

Arabic, English, French, German, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 297 rooms
  • Arranged over 19 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • Racquetball/squash

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2017
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 3 outdoor pools
  • An indoor pool
  • Spa services
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)

Languages

  • Arabic
  • English
  • French
  • German
  • Swahili

Room amenities

Be entertained

  • 42-inch Smart TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 9 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Onsite venue - This restaurant serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 30 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 80 per vehicle (one way)
  • Area shuttle service is offered for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Policies

Only registered guests are allowed in the guestrooms.

This property accepts credit cards. Cash is not accepted.

State tax ID - 1000027541

Also known as

Pearl Africa Hotel Kampala
Pearl Africa Hotel
Pearl Africa Kampala
Pearl Of Africa Hotel Hotel
Pearl Of Africa Hotel Kampala
Pearl Of Africa Hotel Hotel Kampala

Frequently asked questions

Does Pearl Of Africa Hotel offer free cancellation for a full refund?
Yes, Pearl Of Africa Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Pearl Of Africa Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Pearl Of Africa Hotel?
Yes, there are 3 outdoor pools, an indoor pool, and a children's pool.
Are pets allowed at Pearl Of Africa Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Pearl Of Africa Hotel?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Pearl Of Africa Hotel?
Yes, an airport shuttle is available. The charge is USD 80 per vehicle one way.
What are the check-in and check-out times at Pearl Of Africa Hotel?
You can check in from 2:00 PM - midnight. Check-out time is noon.
What is there to do at Pearl Of Africa Hotel and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes racquetball/squash. Enjoy a swim in one of the 3 outdoor swimming pools or use the hotel's other amenities, which include 2 bars and an indoor pool. Pearl Of Africa Hotel also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Pearl Of Africa Hotel?
Yes, there are 4 onsite restaurants. Nearby restaurants include Il Patio (6-min walk), Piato (6-min walk), and Karveli (7-min walk).
What's the area around Pearl Of Africa Hotel like?
Pearl Of Africa Hotel is a short 5-minute walk from Embassy of France and 8 minutes' walk from Embassy of Sweden. Travelers recommend the hotel for its walkable location.

Overall score and ratings

6.8

Good

8.6/10

Cleanliness

6.9/10

Staff & service

7.1/10

Amenities

7.7/10

Property conditions & facilities

4.6/10

Eco-friendliness

2/10 Poor

The property looks excellent. The service is terrible. No wonder this hotel is a ghost place. In 2019 I had an excellent experience. See my comment then. Now I booked for 5 days without checking the latest reviews. This place has no hot water and the AC doesn't cool. The reception people promised to fix the issue. They brought hot water to my room in a 20 l plastic container and advised me to open the window cause outside is cooler. The issue looks about 1 year old but they do nothing to fix it. They keep cheating trapped customers like me. I left the place after 2 nights and asked for credit for the unused 3 nights. I am willing to come back after they fix the issue because the place is a great place, They wouldn't check me out at my request. I think they kept me checked in so that can keep my money without credit refund. This is stealing ! Another fact: they have a huge restaurant where it looked that I was the only customer. The menu is poor but unreasonably expensive; twice as much compared to the competition. And they did not have beef steak in stock. They didn't have bread and Coca Cola (lol). The people working there are nice and very frustrated. Im sure that the management will blame them. It is hard for me to understand why this unique great property is left in such disarray!
Gavril, 5-night trip
Verified Orbitz guest review

2/10 Poor

Rooms were good, but poor services and NO water for showers!!
Badi Maulid, 5-night business trip
Verified Expedia guest review

2/10 Poor

No water in bathroom all the time No hot water Every 5 minutes you must call the manager to fix that Bad services bad food
Yahya, 4-night business trip
Verified Hotels.com guest review

2/10 Poor

Hotel was without power for the entire stay, multiple days in darkness with no running water, no flushing toilets etc majority of facilities unavailable. Staff on the ground unable and/or unwilling to help or offer refund. Managment did not care either, we had already paid for the stay l, that's all they're interested in. I get it's not their fault if the power goes out but it's also not fair to pay full price when our kids had to search the building for a working toilet when we could not flush our own. Left early and would not go back, they do not care to attempt to help or resolve anything once they have your money.
2-night family trip
Verified Hotels.com guest review

6/10 Good

Andrea, 1-night trip
Verified Expedia guest review

2/10 Poor

I didn’t like anything about the place. My friends and I arrived during the early hours of the morning. The property was pitch black. We were told they had not had power for 2 days. So we had to find another hotel. We were told power returned 2-3 days later. We were never contacted to inform us there was no power.
6-night trip with friends
Verified Expedia guest review

2/10 Poor

Jerry, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

When you get to the hotel the view outside looks promising but had a bad service, room with a lot of problems, staffs not respecting the measures against covid-19 I booked a Deluxe Double room but after my arrival I changed my room to a better room with balcony, paid the extra money and all problems started. The shower water was not heating, there were no amenities in the room, and the bathroom lamp was not working, I reported right away. I was promised to have the problems fixed, but nothing happened. Next day in the morning after my cold shower went for the breakfast that was not served even 30 minutes after the time. After complaining again I decided to change the hotel, again they promised to change my room and asked me for a chance to fix the problems. Since my business trip was only for 4 days I decided to stay. Came back from a day of work and apart from amenities the shower water was still cold, but i found hot water in the bathtube. Next day asked to change the room again because of the shower and the toilet light that was not fixed. Moved to another room, the lights were all working but no hot water in the shower again. One more time I asked to be fixed and again I hear many sorrys but after hours of the problems not being solved the manager showed up in my room saying that I could shower in another room and come back to the same room. Seemed like a joke to me I have been 4 times in Kampala and this was the worst hotel.
4-night business trip
Verified Expedia guest review

10/10 Exceptional

The Best and worst of the Pearl of Africa hotel.
Our stay at Pearl of Africa was overall, memorable due to the exceptional service that was offered in spite of the maintenance issues that we experienced. We understood that the country was just reopening and things were still progress to get the Pearl back up to full operation. Also, the views of the city from the Pearl were majestic!!!
David, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Nick, 1-night business trip
Verified Hotels.com guest review