Guests
All properties in Puebla, Puebla, Mexico

Hotel Palace Puebla

3-star hotel with restaurant, near Zocalo Square

  • Free WiFi and free parking
From
S$28

Image gallery

  • Reception
  • Reception
  • Economy Room, 1 Double Bed - Bathroom
  • Economy Room, 1 Double Bed - Bathroom
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Reception. Image 1 of 61.
1 / 61Reception
2 ORIENTE NUMERO 13, Puebla, 72000, PUE, Mexico
8.2.Very good.
  • Los colchones de la recamara pesimos , duros como tabla

    Jan 1, 2022

  • Good service. Clean room.

    Oct 10, 2021

See all 196 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Shopping
  • Free WiFi
  • Free parking
  • Non-smoking

Property highlights

Main amenities

  • 60 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour front desk
  • Front desk safe

For families

  • Private bathroom
  • Television
  • Daily housekeeping
  • Hair dryer
  • Elevator
  • Flat-panel TV

What’s around

  • In Puebla Historic Center
  • Zocalo Square - 3 min walk
  • Puebla Cathedral - 4 min walk
  • Puebla Convention Center - 8 min walk
  • Fort Loreto - 28 min walk
  • Centro Expositor - 36 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 1 Double Bed
  • Standard Room, 2 Double Beds

What’s around

Landmarks

  • In Puebla Historic Center
  • Zocalo Square - 3 min walk
  • Puebla Cathedral - 4 min walk
  • Puebla Convention Center - 8 min walk
  • Fort Loreto - 28 min walk
  • Centro Expositor - 36 min walk
  • Cuauhtemoc Stadium - 4.1 mi / 6.6 km
  • FINSA - 6 mi / 9.6 km
  • Great Pyramid of Cholula - 8.2 mi / 13.2 km
  • Africam Safari - 11.9 mi / 19.1 km

Getting around

  • Hermanos Serdan Intl. Airport (PBC) - 27 min drive
  • Puebla–Cholula Tourist Train Terminal - 22 min walk
map
See on map
2 ORIENTE NUMERO 13, Puebla, 72000, PUE, Mexico

At a glance

Hotel size

  • This hotel has 60 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2:00 PM-4:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Guests may be subject to health screenings for COVID-19 at the property.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • To-go breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1970
  • Elevator
  • Safe-deposit box at front desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Iron/ironing board (on request)

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping

Fees & policies

Optional extras

  • Breakfast costs between MXN 40 and MXN 100 for adults, and MXN 40 and MXN 100 for children (approximately)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast and lunch, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

  • Hotel Palace Puebla
  • Hotel Palace Puebla Puebla
  • Hotel Palace Puebla Hotel Puebla
  • Palace Puebla
  • Hotel Palace
  • Hotel Palace Puebla Hotel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hotel Palace Puebla does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - 4:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Shirushi (3-min walk), La California (3-min walk), and Meche (4-min walk).
  • Recommended spots to visit include Zocalo Square (3-min walk) and Puebla Cathedral (4-min walk), along with Puebla Convention Center (8-min walk) and Fort Loreto (1.4 mi).
8.2.Very good.
  • 2.0.Poor

    Nace

    Lorenzo, 2 night business trip, Oct 5, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Room doesn’t have A/C. Room doesn’t have Safety Box Location excellent Everything else great Price of room very low

    Ramon Castillo, 5 night trip, Sep 24, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Very clean and a polite staff. Excellent restaurant on site.

    Allan L, 3 night trip with friends, Sep 21, 2021

    Verified Expedia guest review

  • 2.0.Poor

    The prices changes

    Hector, 7 night family trip, Aug 17, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    In May of 2021, the Hotel Palace had a sale price of 435 pesos for one person. Fantastic! I paid almost as much to stay at the miserable Hotel Casona Poblana.

    1 night trip, May 25, 2021

    Verified Expedia guest review

  • 4.0.Fair

    No hot water and I had to let it run for ever for the hot water to come out and then barely any water came out. No help to take our suitcases to our room and no water or glasses in room

    2 night family trip, Apr 23, 2021

    Verified Expedia guest review

  • 6.0.Good

    The rooms look nothing like their website pictures.

    1 night family trip, Apr 3, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent location, very clean, friendly staff, Great Wi-Fi. What more could you ask for in a Budget Hotel!

    2 night trip, Feb 19, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great place

    Everything amazing

    Adrian, 2 night trip, Feb 14, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    All I have to say is the bed was very but very uncomfortable, I asked for an extra pillow several times and I never got it, we stayed 11 nights service was good, but as busy we were in the day we weren’t able to rest good in that bed, and you can heard other guests for close by rooms. But I understand that we got for what we paid.

    Mayra, 11 night romance trip, Oct 1, 2020

    Verified CheapTickets guest review

See all 196 reviews