Palapa Hotel

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Desk, rollaway beds, free WiFi
Desk, rollaway beds, free WiFi

Overview of Palapa Hotel

Palapa Hotel

3.0 star property
3-star hotel in Mataram

7.8/10 Good

12 verified guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Laundry facilities
  • 24/7 front desk
Jalan Palapa I No. 16B, Cakranegara, Mataram, Lombok, 83238
Main amenities
  • Daily housekeeping
  • 24-hour room service
  • Coffee shop/cafe
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • ATM/banking services
  • Laundry service
  • Self-serve laundry
For families
  • Rollaway/extra beds available (free)
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Cable TV service
Cleaning & safety
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Lombok Epicentrum Mall - 7 min drive
  • Islamic Center NTB - 3 min drive
  • Senggigi Beach - 39 min drive
  • Lembar Port - 20 min drive

Getting around

  • Lombok (LOP-Lombok Intl.) - 42 min drive
  • Airport shuttle (surcharge)

About this property

Palapa Hotel

A great choice for a stay in Mataram, Palapa Hotel features an airport shuttle. For a bite to eat, guests can check out Coffee Toffee, which serves international cuisine and is open for breakfast, lunch, and dinner.

Cleaning and safety practices

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 34 rooms


  • Check-in time starts at 2 PM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking


  • Airport shuttle*

Property amenities

Food and drink

  • Coffee shop
  • 24-hour room service


  • 24-hour front desk
  • Dry cleaning/laundry services


  • ATM/banking
  • Terrace

Languages spoken

  • English
  • Indonesian

Room amenities

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Rollaway/extra bed available

Freshen up

  • Private bathroom
  • Shower only

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water


  • Daily housekeeping

Special features


Coffee Toffee - This coffee shop specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Hygiene & cleanliness

Social distancing measures are in place.


This property accepts credit cards.

Also known as

Palapa Hotel Mataram
Palapa Mataram
Palapa Hotel Hotel
Palapa Hotel Mataram
Palapa Hotel Hotel Mataram

Frequently asked questions

Overall score and ratings






Staff & service


Property conditions & facilities

4/10 Fair

No wifi in the room. Receptionnist are flabby and not very helpful...
clement, 1-night trip with friends
Verified guest review

6/10 Good

Poor room setup.
Pros: near to mall and a few restaurants. Staff very helpful Cons: noisily and bathroom really smelled The hotel is set up so that each room has a small seating area in the hallway in front of the room. This is where people can smoke as well. Most rooms also open up into a similar hallway in the back. So all night you have people immediately in front and behind your room in the halls talking and smoking. The room was very basic, but this was as expected for the cost. The shower area did not drain as it was sloped the wrong way which made it very smelly.
Verified Expedia guest review

6/10 Good

BRUNO, 1-night trip
Verified guest review

8/10 Very good

Базовый отель для непритязательных туристов
В третий раз останавливаемся в Palapa , расподожение отличное , персонал отзывчивый , но чувствуется некоторый кризис .Дай бог все вернется на круги своя .
2-night romance trip
Verified guest review

8/10 Very good

アム, 1-night trip
Verified Expedia guest review

10/10 Exceptional

多分メジャーなホテル Maybe major hotel
良い点 ・地元民が知っているので案内されやすい ・すぐ近くにショッピングモールやコンビニがある ・ホテルの隣が24h営業のカフェ 考慮すべき点 ・wifi がフロントそばでしか使えないことが多い ・ビーチからは遠い good point · Local people are aware that they are easy to guide · There are shopping malls and convenience stores in the immediate vicinity · The cafe next to the hotel is open 24h Points to consider · Wifi is often used only near the front desk · It is far from the beach
RO, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Elena, 2-night romance trip
Verified guest review

10/10 Exceptional

마타람몰 바로옆. 공항가기전 쉬어가기좋아요
2만원에 숙박이었는데 공항 가기전에 샤워용으로만 이용했어요. 나름 깨끗하고 숙박하기도 좋을거같은곳이었어요 일단 마타람몰이 코앞이라서 마트에서 인도네시아 커피라던지 간단히 쇼핑하기 좋았습니다 !
김지선, 1-night trip
Verified guest review

8/10 Very good

 レジャーやホテルからの展望等は、期待できないが、マタラムモールの真裏にあるので、ちょっとした買い物や食事に行く時は、かなり便利。  あと、下のカフェテリアも割りとリーズナブルなので、昼食やコーヒーが飲みたい時には利用しました。 あと、シャワーも水量があり、お湯もしっかりでる。  
Verified Expedia guest review

6/10 Good

Ok til transfer
Boede på Palapa i to nætter. Det var ok, men ikke et lækkert hotel og slet ikke tre stjerner. Coffee Toffee som er nabo til hotellet var dog rigtig lækker!
Verified guest review