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Hivernage Secret Suites & Garden

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Breakfast, lunch and dinner served, local and international cuisine
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Executive Suite | Balcony

Overview of Hivernage Secret Suites & Garden

Hivernage Secret Suites & Garden

5.0 star property
Luxury riad with outdoor pool, near Jemaa el-Fnaa

9.0/10 Superb

32 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Lounge area
Map
Rue El Houssima, Quartier de l'Hivernage, Marrakech, 40000

Room options

About this area

What's nearby

  • In Hivernage
  • Jemaa el-Fnaa - 29 min walk
  • Majorelle Gardens - 9 min drive

Getting around

  • Marrakech (RAK-Menara) - 11 min drive
  • Marrakech Central Station - 18 min walk
  • Airport shuttle (surcharge)

Restaurants

  • La Casa - 6 min walk
  • Extrablatt - 10 min walk
  • News Café - 11 min walk
  • So Lounge - 11 min walk
  • Buddha-Bar - 12 min walk

About this property

Hivernage Secret Suites & Garden

Hivernage Secret Suites & Garden is only 3.2 mi (5.2 km) from the airport and offers a shuttle (available 24 hours) for EUR 25 per room one-way. Guests can splash around at the outdoor pool or grab a bite to eat at the coffee shop/cafe. Other highlights at this luxurious riad include a hot tub, a snack bar/deli and a terrace. The restaurant and shopping get good marks from fellow travellers.

Languages

Arabic, English, French, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 6 rooms

Arriving/Leaving

  • Check-in time ends at anytime
  • Express check-in available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) are not allowed
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 7:30 AM–10:30 AM
  • Restaurant
  • Coffee shop
  • Free daily reception
  • Room service
  • Snack bar/deli

Working away

  • Business centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • An outdoor pool
  • Hot tub

Accessibility

  • Accessible bathroom (selected rooms)

Languages

  • Arabic
  • English
  • French
  • Italian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Minibar

Sleep well

  • Pillow menu
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Bath or shower

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

On-site venue – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 2.5 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 25 per room (one-way)

Children & extra beds

  • Rollaway beds are available for EUR 45.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Policies

Only registered guests are allowed in the guestrooms.

This property accepts credit cards, debit cards and cash.

Also known as

Hivernage Secret Suites Garden Hotel
Secret Suites Garden Hotel
Hivernage Secret Suites Garden
Secret Suites Garden
Hivernage Secret Suites &
Hivernage Secret Suites & Garden Riad
Hivernage Secret Suites & Garden Marrakech
Hivernage Secret Suites & Garden Riad Marrakech

Frequently asked questions

Does Hivernage Secret Suites & Garden offer free cancellation for a full refund?
Yes, Hivernage Secret Suites & Garden does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hivernage Secret Suites & Garden?
As of 29 January 2023, prices found for a 1-night stay for 2 adults at Hivernage Secret Suites & Garden on 2 February 2023 start from S$294, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hivernage Secret Suites & Garden?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hivernage Secret Suites & Garden?
Yes, there's an outdoor pool.
Are pets allowed at Hivernage Secret Suites & Garden?
Sorry, pets aren't allowed.
Is parking offered on site at Hivernage Secret Suites & Garden?
Sorry, there's no on-site parking at Hivernage Secret Suites & Garden.
Is an airport shuttle service offered by Hivernage Secret Suites & Garden?
Yes, an airport shuttle is available. The charge is EUR 25 per room one-way.
What are the check-in and check-out times at Hivernage Secret Suites & Garden?
You can check in until anytime. Check-out time is noon. Express check-in is available.
Is there an on-site casino at Hivernage Secret Suites & Garden?
No, this riad doesn't have a casino, but Casino de Marrakech (10-min walk) and Le Grand Casino de la Mamounia (11-min drive) are both nearby.
What is there to do at Hivernage Secret Suites & Garden and nearby?
Hivernage Secret Suites & Garden has an outdoor pool and a hot tub, as well as a garden.
Are there restaurants at or near Hivernage Secret Suites & Garden?
Yes, there's an on-site restaurant that offers local and international cuisine. Nearby restaurants include La Casa (6-min walk), Extrablatt (10-min walk) and News Café (11-min walk).
What's the area around Hivernage Secret Suites & Garden like?
Hivernage Secret Suites & Garden is a short 1-minute walk from Avenue Mohamed VI and 6 minutes' walk from Palais des Congrès.

Reviews

9.0

Superb

9.1/10

Cleanliness

9.6/10

Staff & service

7.2/10

Amenities

8.7/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Good

Riad could be 5 star, but Ayoub is the best!!
Temperatures were running even higher than normal so I msg'd the Riad prior to our cancellation date to ensure that the a/c was working well and was assured it was. The riad knew our arrival time because they arranged for our transportation. When we arrived the air in the room was not on (it was 112 that day!) When they turned it on, initially cold air was coming out but within 1 hour, no more cold air. Abraham offered to move us to a "better" room for an additional fee. The room was larger but the a/c unit could not handle the size of the room. We wound up sleeping on the couch because it was the closest to the a/c. We shared our frustrations with Ayoub, a different mgr, and he was completely customer focused. We had to move to yet a 3rd different room, but he assured us that the a/c would work properly and he delivered on his promise. The only downside was no a/c in the bathroom area so you had to shower quickly and then get ready in the bedroom. This riad could be amazing if they would do 2 things...upgrade the a/c in each room (there are only 6!) and improve the level of customer service. Ayoub is fantastic - as is the young lady that cleans the rooms and much of the property - and they are what kept us at the property! Ayoub was truly the one person who really seemed to care about customer satisfaction and would not only keep his promise but follow up to make sure your problem was resolved to your satisfaction. This place could go from good to great...
Merrill, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

nitsan, 1-night romance trip
Verified Hotels.com guest review

8/10 Very good

AMYN-MOHAMED, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

10/10 Exceptional

Room was great. Helpful staff. Towels and robes need an upgrade.
Carlos, 2-night trip
Verified Expedia guest review

8/10 Very good

If you like quiet friendly places then this is the place for you! We has trouble finding it because although it's very near to the town it's well hidden. Its set in q nice garden and only has about 6 rooms so a very peaceful place to stay. Staff very friendly and welcoming. Rooms generally very clean although the wardrobe could have done with a bit of a dusting. On site restaurant food very nice but as to be expected, it's a bit more pricey than venturing out to one of the many restaurants in the town. Within easy walking distance of Marrakech main shopping mall and also easy to walk to the new town. Old town only 5-10 mins in a taxi. Hotel was also very happy to arrange trips to see different tourist attractions and the price for these was actually very reasonable. Was a little disappointed they didn't give complimentary water / fruit in our room for our arrival but they did give us a nice mint tea. Room facilities good with good Wi-Fi and tv. Minor niggles aside, we were very pleased with our choice of place to stay and if we ever come back to Marrakech we would definitely stay here again.
Reece, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Hivernage Secret Suites comfy yet "authentic"
Hivernage Secret Suites was what we hoped for -- a comfortable, roomy place centrally located but still outside the congestion of Medina. In many ways, it felt more like a mansion than a hotel. Well maintained, and showed heritage unmatched by new hotels. More privacy than a bed-and-breakfast. Not a riad, since it is not built around a central courtyard. However, the advantage of the layout is spacious feel to the beautiful gardens and pool/patio areas. We found the food delicious and eating poolside was lovely. The staff was unfailingly eager to please. Big balcony went unused due to early October heat. Safe, modern neighborhood. At the very outer range of walking distance to Medina, but easy to get a taxi. The only minor complaints were balky cable TV reception and wi-fi that didn't quite reach to our room. We didn't visit Morocco to be glued to electronics anyway.
Glenn, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Great staff great location and beautiful suites, I would stay there again.
Shah, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Secluded villa style hotel
Amazing bedroom, 2 couches and a large bed. The view from the window is great, of the pool and garden area. The terrace/balcony is a great place to relax as well. The closet area between the bathroom and bedroom has many spacious closets to store luggages. The bathroom has 2 sinks, with a walk in shower and bathtub. The food was great as well, breakfast or dinner. Sort of hidden in the villa area of Marrakech, not far from the airport.
zach, 1-night trip
Verified Expedia guest review