Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Guatemala City, Guatemala (department), Guatemala
1 room, 2 adults

Hyatt Centric Guatemala City

4.5-star4.5 stars
12 Calle 2-25, Zona 10, Guatemala City, 01010, Guatemala

Luxury hotel with outdoor pool, connected to the convention center, near U.S. Embassy in Guatemala
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • Best hotel I’ve ever stayed at in Guatemala. Very modern and comfortable and the staff…Oct 31, 2020
  • Excelente experiencia, todo el staff estuvo muy pendiente de mi estadia. Hotel muy…Oct 11, 2020

Hyatt Centric Guatemala City

More Info: 6823 2342

from S$142
  • Room, 1 King Bed (Atrium View)
  • Room, 2 Twin Beds (Atrium View)
  • Junior Suite, 1 King Bed
  • Deluxe Suite, 1 King Bed
  • Room, 1 King Bed
  • Room, 2 Twin Beds

What’s around Hyatt Centric Guatemala City

Landmarks

  • In Zona 10
  • U.S. Embassy in Guatemala - 11 min walk
  • Plaza Fontabella Shopping Center - 4 min walk
  • Avenida La Reforma - 4 min walk
  • The Village Shopping Center - 4 min walk
  • Union Church of Guatemala - 5 min walk
  • Embassy of Germany in Guatemala - 8 min walk
  • Embassy of Mexico in Guatemala - 8 min walk

Getting around

  • La Aurora Intl. Airport (GUA) - 6 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 138 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets allowed*

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle from 5:30 AM to 10:00 PM*

Parking

  • No onsite parking

  • Wheelchair-accessible parking on site

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast (surcharge)
  • 3 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
Working away
  • Business center
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Elevator
  • Rooftop terrace
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-width doorways
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 42-inch TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Hyatt Centric Guatemala City’s small print

Also known as

  • Hyatt Centric Guatemala City Hotel
  • Hyatt Centric Guatemala City
  • Hyatt Centric Guatemala City Hotel
  • Hyatt Centric Guatemala City Guatemala City
  • Hyatt Centric Guatemala City Hotel Guatemala City

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Optional extras

Buffet breakfast is offered for an extra charge of USD 15 per person (approximately)

Pets are allowed for an extra charge of USD 122 per pet, per stay

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of USD 10.00 per person (one-way)

Airport shuttle service for children up to age 12 costs USD 0.00 (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hyatt Centric Guatemala City

  • Does Hyatt Centric Guatemala City offer free cancellation for a full refund?
    Yes, Hyatt Centric Guatemala City does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hyatt Centric Guatemala City?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hyatt Centric Guatemala City?
    Sorry, there's no onsite parking at Hyatt Centric Guatemala City.
  • Is there a pool at Hyatt Centric Guatemala City?
    Yes, there's an outdoor pool.
  • Are pets allowed at Hyatt Centric Guatemala City?
    Yes, pets are welcome. There's a charge of USD 122 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
  • What are the check-in and check-out times at Hyatt Centric Guatemala City?
    You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Hyatt Centric Guatemala City?
    Yes, there's an onsite restaurant. Nearby restaurants include Casa Chapina (3-min walk), The Market (3-min walk), and Tanoshii (3-min walk).
  • Is airport shuttle service offered by Hyatt Centric Guatemala City?
    Yes, an airport shuttle is available from 5:30 AM to 10:00 PM on request. The charge is USD 10.00 per person one-way.

Recent reviews

Exceptional 9.6 From 233 reviews

Exceptional 10.0
Good!
Nice and good service
Darwin, us1 night business trip
Exceptional 10.0
Perfect one night stay
High quality hotel for Central America. Rooms are perfect, the pool is great and service is good.
Yakir, us1 night trip
Fair 4.0
The rooftop pool and the food were amazing. But the windows was dirty the 3 days to look at the view. Exodus charged me 182$ a night but they were offering a St Valentin special at 100$ less which it was 82$. Very frustrating.
ca3 night family trip
Exceptional 10.0
This is a great hotel. The location is central and safe. The facility is modern and the staff is really nice .
Tong, us4 night business trip
Exceptional 10.0
Amazing decor cleanliness size of room service was outstanding and location
Cris, us1 night trip with friends
Exceptional 10.0
Great hotel in excellent location
The property is new, very clean and comfortable. There was a floor to ceiling window in my room with excellent blackout blinds for a dark and quiet sleep. The staff could not have been more helpful, from the front desk to the wait staff in the restaurant, they were unfailingly kind. Particular shout out to Rudy at the front door for being so personable, helpful with advice about Guatemala and assistance in getting me to my room. I'll be staying there again!
Christine, us1 night trip
Exceptional 10.0
Everything about my stay was absolutely great. From the time I was picked up at the airport, during my stay for about 5 days and being transported back to the airport. The facility is clean, modern and the amenities are great. The staff was SUPER friendly and helpful. I would absolutely stay here again.
Edgar, us5 night family trip
Good 6.0
Te hotel was clean and well appointed and very quiet. However, the hot water took several minutes to get warm enough to take a shower. Was the hot water coming from the water heater in the basement? Is that a drawback of being on 14th floor? Additionally, I requested a 3.30 AM wake up so that we could be brought to the airport in the 4.15 shuttle. No wake up call because the front desk scheduled the wake up call for 4.15. We woke up at 3.54 AM and had to hurry to check out and meet the shuttle (which was exacerbated by the hot water situation. Lastly, for the price charged for a room, the shuttle really should be no charge. Instead, it is $10 per person, each way. Suffice to say, I guess I expected the service to be a little bit better and I do not see the value of paying the premium price charged by this property.
us1 night family trip
Very good 8.0
Property is new and clean. Well located. Service was mediocre fro a high end property. One member of our party of 4 could not access wifi until the last day of a multi day stay when they leave her an alternative logon (despite her having no problems anywhere else in the country)
Traveller, ca2 night romance trip
Exceptional 10.0
The breakfast was out of this world! The staff were incredibly helpful and picked us up from the airport on time.
us1 night family trip

Hyatt Centric Guatemala City