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The Westin Cozumel

Photo gallery for The Westin Cozumel

Premium bedding, in-room safe, desk, blackout curtains
On the beach, scuba diving, snorkelling
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Premium bedding, in-room safe, desk, blackout curtains

Overview of The Westin Cozumel

The Westin Cozumel

4.5 star property
Zona Hotelera Norte beachfront resort with spa, outdoor pool

8.4/10 Very good

362 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
Carretera Costera Norte Km. 4.8, Cozumel, QROO
Main amenities
  • Daily housekeeping
  • On the beach
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Pool bar
  • 24-hour room service
Feel at home
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Playground on site
  • Children's club (free)
  • Private bathroom

Room options

About this area

What's nearby

  • In Zona Hotelera Norte
  • Chankanaab National Park - 15 min drive
  • Paradise Beach - 31 min drive
  • Mr. Sancho's Beach Club - 21 min drive
  • Playa Mia Grand Beach and Water Park - 21 min drive
  • Xcaret Eco Theme Park - 252 min drive
  • Playacar Golf Club - 257 min drive
  • Playa del Carmen Maritime Terminal - 256 min drive
  • Playa del Carmen Main Beach - 257 min drive
  • Mamitas Beach - 257 min drive
  • Quinta Avenida - 258 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 11 min drive

Restaurants

  • Guidos Restaurante - 6 min drive
  • Islands Beach Club - 6 min walk
  • Marimex - 8 min drive
  • Bajau - 6 min drive
  • La Monina Restaurante & Beach Club - 5 min drive
Map

About this property

The Westin Cozumel

At The Westin Cozumel, you'll have access to on-site scuba-diving and snorkelling. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and manicures and pedicures. Cuzamil, one of 2 restaurants, serves local and international cuisine and is open for dinner. Other highlights at this luxurious resort include 2 bars/lounges, a free kid's club and a poolside bar. The comfortable beds and helpful staff get good marks from fellow travellers.

All-inclusive

All-inclusive room rates at The Westin Cozumel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 152 units

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 33 lb per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls and litter boxes available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Playground
  • Babysitting (surcharge)
  • Local/corner shop

What to do

  • On the beach
  • Scuba diving
  • Snorkelling

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Romance packages

Facilities

  • Terrace
  • 24-hour fitness centre
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Reception hall

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Hand-held shower heads
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Lowered locks/deadbolt
  • Grab bar near toilet
  • Lever door handles

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 43-inch LED TV

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Zazil has massage/treatment rooms and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

Cuzamil – This restaurant specialises in local and international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting).
Las Gaviotas – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Open daily.
Snack – This poolside bar only serves light fare. Open daily.
El Cielo – This rooftop bar only serves light fare. Guests can enjoy al fresco dining (weather permitting).
On-site venue No. 5 – lobby lounge.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 100 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 20 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 55 per accommodation, per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

<p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Westin Cozumel Resort
Westin Cozumel
The Westin Cozumel Resort
The Westin Cozumel Cozumel
The Westin Cozumel Resort Cozumel

Frequently asked questions

Does The Westin Cozumel offer free cancellation for a full refund?
Yes, The Westin Cozumel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Westin Cozumel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Westin Cozumel?
Yes, there's an outdoor pool.
Are pets allowed at The Westin Cozumel?
Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 33 lb per pet. There's a charge of USD 55 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls and litter trays are available.
Is parking offered on site at The Westin Cozumel?
Yes, there's free self parking.
What are the check-in and check-out times at The Westin Cozumel?
You can check in from 3:00 PM - anytime. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at The Westin Cozumel and nearby?
Have fun with on-site activities such as snorkelling and scuba-diving. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Westin Cozumel also has 2 bars and a 24-hour fitness centre, as well as a sauna.
Are there restaurants at or near The Westin Cozumel?
Yes, there are 2 on-site restaurants, featuring al fresco dining and local and international cuisine.
What's the area around The Westin Cozumel like?
The Westin Cozumel is in Zona Hotelera Norte. Popular attractions include Punta Langosta Pier, which is 6 minutes away by car.

Reviews

8.4

Very good

9.0/10

Cleanliness

8.3/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Christopher, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alejandro, 1-night trip
Verified Hotels.com guest review

8/10 Very good

My mom and I just returned from our trip to Cozumel and stayed at the Westin. While the property is gorgeous, there are shortcomings to it. First, there’s only 3 places to eat and they are all expensive. If you choose to do all inclusive at the time of the arrival at the check in desk, it would cost $850 for 2 people for 4 days to eat and drink. The restaurants lack in menu variety and we were shocked to find how expensive everything is. We opted out of the plan and took a cab into town and bought some food from the supermarket that was quick and easy. It saved us a lot of money. In addition, most of the staff does not speak English well and it was hard for us to understand them and then us. The beach is beautiful and the waters are gorgeous, but it’s fairly small and there aren’t a lot of beach chairs. Prepare to wake up early to grab chairs, even in December. The rooms are clean, spacious, and comfortable. We had the junior suite and it was plentiful. Overall, I wouldn’t Call this hotel true Westin quality. It’s more of Marriot quality with expensive Westin prices. Be prepared to spend a lot of money here if you don’t do the all inclusive plan and plan to be bored of the menu and food options. I think next time we will choose a true all inclusive hotel. While the staff was nice and tried their best to help us with stuff, I don’t think we will be back.
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

Was a fairly large hotel but never seemed busy or loud. Very quiet and comfortable. Staff was very accommodating and friendly. Beautiful beach and great snorkeling.
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

8/10 Very good

Nice place, great views, great location. Service an be a bit slow...
Jesus, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing Hotel. Highly Recommended
Alvin, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Huge line for check in No elevator functioning Jacuzzi was disfuncional
Ximena, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

El Westin Cozumel está preparado para q disfrutes de la playa, la piscina y el relax. Es un hotel para descansar y aprovechar el aire libre. Las habitaciones son cómodas, amplias y limpias. El personal es extremadamente amable. Enfrente hay un restaurant de Lobster q no puedes perderte. En la puerta tienes taxis para salir de paseo. Volveremos. Gracias!
Karina, 4-night family trip
Verified Expedia guest review