First, be aware this is NOT a hotel it's a private apartment on the ground floor or a building.
NO reception or anyone to help you, you are by your own; I say that from my own experience.
My husband and I were having problems with our email account, as we were already abroad. We call many times the owner, whom once in ten calls will pick up the phone, explained our situation and each time she didn't answer anything, not if she would be there to receive us or where to take the keys!
Her answer would be send me a text message! serious, she has no idea how intl calls or text works abroad. Or she would say, call Expedia. So, we did that also, many times. Expedia every time would inform us that everything was OK, and we just need to show up there, since Expedia was unable to talk to the owner as well. Once I had Expedia on my cell and Sophie, the owner on my husband's phone, and they couldn't communicate btwn themselves.
All the calls and stress added to our vacation was too much! Please know that we PREPAID our two nights, each night $ 400.00+!
I told Sophie many times, come and see our documents, see our passport, so for security you see it us, Nothing! She never came or apologize to us, completely disrespectful!
After waiting 3 hrs, tired on the street outside the building, a nice neighboor help us! She looked our docs, we gave Sophie's # and she called her. So, Sophie finally explained to her, the keys were just on the locked box outside the building in front the bikes.