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1 room, 2 adults

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive - Cancun

5-star5 stars
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500, Mexico

Upscale beachfront property with spa, near Delphinus Dreams
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Exceptional9.4
  • One of the finest Hotels in Cancun Great service and staff are very friendly with…Feb 26, 2019
  • It was an amazing stay at Turquoize Hyatt Ziva We stayed for four days at another resort…Feb 20, 2019
453See all 453 Hotels.com reviews
From 7,496 reviews

TripAdvisor Traveller Rating

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive - Cancun

More Info: 6823 2342

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What’s around Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive - Cancun

Landmarks

  • In Zona Hotelera
  • Tortuga Beach - 40 min walk
  • Delphinus Dreams - 1 min walk
  • Caracol Beach - 1 min walk
  • Forum Beach - 3 min walk
  • Cancun Convention Center - 6 min walk
  • Gaviota Azul Beach - 1 min walk
  • Forum By The Sea Mall - 8 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 30 min drive
  • Free self parking
  • Free valet parking

At a glance

Key facts

Size

  • 160 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free valet parking

Other information

  • All-inclusive (taxes and gratuities included)
  • Resort fee included
* See small print for additional details or extra charges

At the property

Food and drink
  • 8 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
Things to do
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Parasailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Beach umbrellas
  • Pool umbrellas
  • Beach towels
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
Facilities
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
Accessibility
  • Accessible bathroom
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Private spa tub
  • Furnished balcony
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • 48-inch flat-screen TV
  • Digital TV channels
  • MP3 docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Activities and facilities/equipment
All non-motorized water sports are included.

Lessons/classes/games

  • Aerobics
  • Cooking
  • Pilates

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Spa

Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

Dining

Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner.

Bastille - Adults only - This fine-dining restaurant specializes in French cuisine and serves dinner only.

Punta Vista - This bar is located by the pool and specializes in international cuisine.

The Moongate - This restaurant specializes in Asian cuisine and serves dinner only.

Tradewinds - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive - Cancun’s small print

Also known as

  • Turquoize Hyatt Ziva Cancun Resort
  • Turquoize at Hyatt Ziva Cancun
  • Turquoize Hyatt Ziva Adults I
  • Turquoize Hyatt Ziva Resort
  • Turquoize Hyatt Ziva Cancun
  • Turquoize Hyatt Ziva
  • Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
  • Turquoize Hyatt Ziva Cancun Adults All Inclusive
  • Turquoize Hyatt Ziva Adults All Inclusive
  • Turquoize at Hyatt Ziva Cancun Adults Only
  • Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Policies

Guests under 17 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Exceptional 9.4 From 453 reviews

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive - Cancun
Good6.0
Awesome stay until the worst doormen came
The overall experience is good until meeting stupid lobby men not letting us go and suspectible cheating on our money. That guy(I should have remembered his name and reported him) need to know how to treat his customer and learn from his kindergarten teacher. And after he talked with the taxi guy, we were charged by a rather expensive taxi price which consider a conspiracy in fraud in my eye. The attitude just letting me down in the last moment, but all in all the service is good, the beach is really good and the food is decent. The butler for the room is marvelous though, really thoughtful. The upside is the location is really good, and the amenities are great. Still nice place for a vacation though.
Xinran, us1 night romance trip
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive - Cancun
Exceptional10.0
One of the best Cancun resorts
The Hyatt Ziva resort is lovely. You get access to basically 2 beaches, such that if the wind is blowing from one direction (making one beach hard to swim in), then the other beach is usually perfectly fine. The reason is the unique position of the hotel, on the corner of the hotel zone, which is a unique perk. The Turquoize experience is interesting. You get a special adults-area to check in, an exclusive pool + bar (1 floor above the main pool area), an exclusive restaurant and a private concierge. For us, the best perk by far was the private concierge who made our stay very personalized and made us feel truly special. The pool is also quite nice, but a bit small. And the restaurant was fine, but very busy and (for us) not the best. The restaurants were nice, better than your standard all inclusive resort fare, but not incredible. However they do not detract from the experience, and the way they are organized is basically perfect, as there are several unique options to grab things like any time barista coffee (best we had in Mexico), lovely deserts and even craft beer. The most amazing thing about the hotel however is the staff. They are great, and go above and beyond to create the most amazing experience, both in terms of service and with the events they organize. They were a big contributor to our enjoyment during our stay!
Vlad, gbRomance trip
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive - Cancun
Exceptional10.0
Honeymoon stay
Our stay at the Turquize tower-Hyatt Ziva was amazing. Friendly staff, delicious food, over the top customer service, clean room. All around great stay, My husband and I came for our honeymoon and we will definitely be returning for our 1 year wedding anniversary and highly recommend this hotel. The tower comes with your own personal butlers which were amazing! (request Monolo he is awesome!)
Justina, us4 night romance trip
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive - Cancun
Exceptional10.0
Best honeymoon hotel
Amazing, friendly staff great facilities great location
ben, il3 night romance trip
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive - Cancun
Exceptional10.0
Worth Every Penny
Absolutely amazing! Definitely worth spending the extra money and enjoying an amazing resort. I won’t stay anywhere else in Cancun from now on
A Traveller, us1 night romance trip

See all reviews

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive - Cancun

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