Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Ocean Riviera Paradise All Inclusive

4.5-star4.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
  • Supervised childcare/activities (free)
Crta. Federal Cancún Chetumal, km 296, Manzana 020, Lote 007-1 Xcalacoco, Playa del Carmen, QROO, 77710, Mexico

Upscale beachfront property with free water park, near Grand Coral Golf Riviera Maya
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
    • Supervised childcare/activities (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • I don’t think I’ve ever stayed in a hotel that was more disappointing. We really thought…Dec 30, 2020
  • El hotel está bien el servicio de los empleados no es tan Bueno no son nada amables y…Dec 30, 2020

Ocean Riviera Paradise All Inclusive

More Info: 6823 2342

from S$239
  • Eden Junior Suite Garden view
  • Eden Junior Suite with Jacuzzi
  • Eden Junior Suite Swim Up
  • Eden Junior Suite Rooftop
  • Eden Master Suite
  • Eden Master Suite Rooftop
  • Daisy Junior Suite Garden View
  • PRIVILEGE MASTER SUITE SWIM UP
  • Daisy Junior Suite Pool View
  • Eden Junior Suite Pool View
  • Eden Junior Suite Ocean View
  • Privilege Junior Suite Garden View
  • Privilege Junior Suite Pool View
  • PRIVILEGE JUNIOR SUITE SWIM UP
  • Privilege Junior Suite Rooftop
  • Junior Suite Daisy NRF
  • Junior Suite Eden NRF
  • Junior Suite Privilege NRF
  • Junior Suite Standard
  • Junior Suite Standard NRF

What’s around Ocean Riviera Paradise All Inclusive

Landmarks

  • On the beach
  • El Camaleon Mayakoba Golf Course - 2.6 mi / 4.2 km
  • Punta Esmeralda Beach - 3 mi / 4.8 km
  • Playa 88 - 2.7 mi / 4.3 km
  • Quinta Avenida - 4.2 mi / 6.7 km
  • Mamitas Beach Club - 5.1 mi / 8.2 km
  • Playa del Carmen Main Beach - 5.2 mi / 8.4 km
  • Grand Coral Golf Riviera Maya - 2.1 mi / 3.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

At a glance

Key facts

Size

  • 974 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare*

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

  • Onsite parking limited

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 11 restaurants
  • 10 bars/lounges
  • 3 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Room service (during limited hours)
Things to do
  • Number of outdoor pools - 5
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 3
  • Full-service spa
  • Basketball on site
  • Bowling alley on site
  • Playground on site
  • Volleyball on site
  • Scuba diving nearby
  • Casino
  • Nightclub
  • Free water park access
  • Swim-up bar
  • Tennis on site
  • Arcade/game room
Working away
  • Business center
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 4
  • Year Built - 2016
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Sofa bed
  • Sofa bed size king
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Scuba-diving lessons

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs

Not included
  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Despacio. Services include hot stone massages, Swedish massages, Thai massages, and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Blue Moon - This restaurant specializes in international cuisine and serves dinner only.

Amaranto - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Villamarina - This restaurant specializes in international cuisine and serves breakfast, lunch, and light fare. A children's menu is available. Open daily.

Ruta 66 - This coffee shop specializes in American cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.

La Locanda - This theme restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available.

Ocean Riviera Paradise All Inclusive’s small print

Also known as

  • Ocean Riviera Eden beach All Inclusive Playa del Carmen
  • Ocean Riviera Eden by the beach All Inclusive
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • All-inclusive property Ocean Riviera Paradise All Inclusive
  • Ocean Riviera Paradise Eden by the beach All Inclusive
  • Ocean Riviera Eden beach All Inclusive
  • Ocean Riviera Eden beach Playa del Carmen
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Paradise All Inclusive Playa del Carmen

Policies

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

The property affirms that it adheres to the European Holiday Home Association (EHHA - Europe) sanitization guidelines.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Ocean Riviera Paradise All Inclusive

  • Does Ocean Riviera Paradise All Inclusive offer free cancellation for a full refund?
    Yes, Ocean Riviera Paradise All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Ocean Riviera Paradise All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Ocean Riviera Paradise All Inclusive?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Ocean Riviera Paradise All Inclusive?
    Yes, there are 5 outdoor pools and a children's pool.
  • Are pets allowed at Ocean Riviera Paradise All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Ocean Riviera Paradise All Inclusive?
    You can check in from 3:00 PM - 5:30 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
  • Are there restaurants at or near Ocean Riviera Paradise All Inclusive?
    Yes, there are 11 onsite restaurants, featuring international cuisine and garden views. Nearby restaurants include Coco's Cabanas (8-min walk), Fonda Argentina (3 mi), and La Vagabunda (3 mi).
  • Is there an onsite casino at Ocean Riviera Paradise All Inclusive?
    Yes, the 228 square-foot casino features 4 slot machines and 2 gaming tables.

Recent reviews

Good 7.8 From 875 reviews

Very good 8.0
It was just OK
We arrived right after tropical storm Zeta so much of the outside was inaccessible. The beach portion and beach front pool was closed and not in the best condition understandable due to the storm but bummed about it anyway.We only had access to two pools and that was the family and adults only pool. We were limited to 3 restaurants but was fine with the food and drink options. Only thing i wish they would do is do a better job of cleaning the washrooms. Alot of staining on the grouts due to the humidity of course but there are products to help with that. and there was some type of grime on the hair dryer. Staff was completely courteous and friendly. They do try and sell you the upgraded "version" of the resort upon arrival which is basically top shelf liquor package for the all inclusive and a personal driver for the resort but everything is within walking distance. Rooms are beautiful and comfortable and entertainment is minimum due to covid but beautiful area non the less.
us4 night family trip
Good 6.0
Property layout...beautiful No hot water for shower No coffee in room Called front desk for items....never showed
us6 night trip
Poor 2.0
Jungle?!
We stayed here with our kids for two nights. There was loads of raccoons (I think) running around there. We would be lying by the pool and suddenly have them by our legs. They grabbed our bag away with everything in it. We had to climb behind trees to take it back. We took out something for our baby to eat and within a second we were surrounded by them. We obviously couldn’t relax for even a minute out of the pool and our kids were terrified of them. They also left 💩 all around the buildings. I guess if animals don’t bother you then you might be ok with it. But we couldn’t relax at all.
gb2 night family trip
Exceptional 10.0
Hurricane Delta just passed through on Wednesday and we came the Sunday after. The staff and grounds keepers worked so hard to make our stay feel like nothing had happened. We felt safe and protected from the virus as well
Abrinklwy14, us4 night trip with friends
Very good 8.0
This resort is relatively new, so the rooms and all of the buildings are very clean. The staff are very nice and friendly, and the drinks are very good. I only had a few issues with this resort. First, the beach is not great. It’s rocky, filled with seaweed, and there are vendors everywhere. The moment you go to the beach, you are swarmed by vendors. Also there aren’t many areas where you could comfortably swim if that’s something you are looking for. And with the vendors, going to the beach and relaxing really was never an option on my trip. Also, the actual beach area that this resort has is small. Another con is the food. The food is very bland, and although the resort has a handful of different restaurants, you quickly realize that the food at the restaurants tastes just like the food from the buffet, and i suspect many of the options are taken straight from the buffet. By the end of my stay, all the food started tasting the same. There is not enough variety, and only a couple of the restaurants (Sakura being one) are worth getting excited for. Another con is that the hotel staff constantly try to sell you timeshares (which disguise as welcome breakfasts). They will call your room and leave notes at your door trying to get you to come to events to buy things. It gets annoying. The pools are very nice. The resort is very clean. The staff are great. And the drinks are very good. Besides the cons above, I really enjoyed the resort.
us7 night family trip
Good 6.0
Definitely not a 4 star hotel. Its a 2-3 star. Very pretty and huge hotel; however, needs a lot of maintenance. Rooms smell like mold, beds were so uncomfortable and pillows smelled like sweat. Took them 2 days to change pillows. Food was horrible. Would not recommend at all!
TLo, us5 night romance trip
Fair 4.0
I have been staying here multiple times because of its beauty and high quality in food and service. And also the children’s and teens club that could give me a chance to relax a little. This time changed. I was expecting the same like previous times with the difference of only having safety measures I understand and I love that wearing a mask and sanitizing everything is a priority. But service and quality in food, and the way they treated me, was just very depressing that every excuse was because of covid. Covid is not the reason why you can’t refill my mini bar with water at an all inclusive resort. I asked kindly for water and they said no, because it was supposed to be only once a day. I can go on, but I don’t want to.
HsuYing, us6 night family trip
Fair 4.0
I would like to give 2 stars to the hotel due to the poor condition of the room and lack of options in regards of the menu and activities. Pros- The hotel has great buildings and large pools. Staff is friendly. Cons - the hotel needs good maintenance and more options for an all Inclusive hotel. They have only one restaurant working in the morning for breakfast and very few food choices. Same with lunch and dinner. Their menu lacks variety and options for guests. It was not what we used to see in an all Inclusive menú. In addition the rooms were not maintained before arriving. We were a large group and we all have some Kind of problem with the room. No Phone Service, no air conditioning and the fan was very noisy. I’m not happy with the experience. However all Of these might be the consequence of COVID.
LargeGroup, us6 night trip with friends
Exceptional 10.0
Great family vacation
We have stayed here before and love this place. That said, it did not seem quite the same with the covid situation. The Japanese steakhouse was closed, the kids club was closed, pool areas closed early, didn’t seem to be maintained quite as nice as normal. It still was a great trip but not quite to their previous amazing standards.
us3 night family trip
Very good 8.0
This place in overall was great in terms of relaxing and have a great time. The only thing I didn’t enjoyed was the food quality and the drinks. I was hoping to get some exposure of authentic Mexican food for the most part.
us4 night romance trip

Ocean Riviera Paradise All Inclusive