Found a better price?
Let us know and we’ll match it.More infoOpens in a new window
Upscale beachfront property with free water park, near Grand Coral Golf Riviera Maya
The Sheets were so dirty and the food was ok Not going back ever
Mar 23, 2022
The staff was terribly rude. From checking, to misplacing my bag, to not booking the taxi…
Feb 14, 2022
Remember, collect 10 stamps, get 1 reward* night
The spa is open daily.
You'll be asked to pay the following charges by the property at check-in or check-out:
The charges below are included in the total price displayed:
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Contactless check-out is available.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 24 between bookings.
Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.
*See fees & policies for additional details or extra charges
This was a bad experience, and I spent the first 4 days of a 7 day vacation trying to get a resolution. I asked to be put back into the original room choice, and the difference in the money refunded, and they told me that they would not refund the additional $900 that I spent. Do not pay for a Master Suite, and please don't pay the premium expecting that there is a value. The food and service were not good in the premium area. I asked to be put back to the Rooftop Suite (my original choice), and to have the days that were not used refunded. I was told that they could downgrade the room, and that I would have to sign a waiver, but they would not refund the unused $150 per day for the upgrade. Again, this started on day one of my vacation. Again, this was a bad experience! Do not pay for the higher level of service, there is no value in it.
Ronald, 1 night trip, Feb 13, 2022
Verified Travelocity guest review
Staff was cordial and helpful. The food was very good and fresh. The hotel is beautiful.
Edgar, 3 night trip with friends, Feb 10, 2022
Verified Expedia guest review
This property was amazingly beautiful, clean, and friendly staff. We enjoyed our stay here with the kids. Besides the cold pool water and the same food choices it was a good experience.
Letty Ann, 4 night family trip, Feb 10, 2022
Verified Expedia guest review
For the price, this property is not worth it. Staff tries hard, but the service level is not there. Always waiting for things (ie: coffee/water at the buffet, luggage to/from room, room service— lunch took 55 minutes & was cold, etc.). Not the employee’s fault, but management is poor. There were some nice features: pools were nice, wildlife, including monkeys, was interesting, beach was decent. I’ve stayed at much better resorts (for the money). We upgraded to their “Privilege” area (very expensive). Our butler Allyson was great, but the other extras were not worth the price. I won’t be back, unless we bring the grandchildren (ie: decent family place, but not suited for couples).
Jeffrey, 7 night romance trip, Jan 30, 2022
Verified Expedia guest review
We wanted to love this property so bad, it was a beautiful property; however, we had a few issues with our room. 1. The drain in the shower was not working, which cause the water to overflood into the bedroom area every time we showered. 2. We contacted guest services at 7pm before we went out into town and when we returned to the property at 1am, housekeeping never came to remove all the water off the floor. 3. When we asked about some sought of reimbursement, we was informed we have to go through Expedia. 4. The Air Conditioner was not working. Overall it is a beautiful property and the staff are friendly; however, they were not much helpful with addressing our concerns and we had to deal with the plumbing issues the whole trip.
symond, 3 night trip with friends, Jan 28, 2022
Verified Expedia guest review
The staff was very helpful , and respectful they make sure i had a great bday weekend, the restaurants are great and all the food around it’s delicious, we feel safe around the hotel was very clean and whit all covid required needs . We had a girl that help us tru our vacation from the privilege lounge she was the sweetest. We be definitely back loved .
Lazara, 4 night family trip, Jan 27, 2022
Verified Travelocity guest review
The room was to expensive for the "quality" received. I paid for "all inclusive"but the limited and super hot food, is just for mexican people
JUAN, 3 night family trip, Jan 25, 2022
Verified Orbitz guest review
Great staff , good service , especially andrei at the front desk, samantha and sonia at mike 's cafe are the best baristas ever , room service is great , housekeepers are great , to be honest its a great place
Mourad, 6 night trip with friends, Jan 23, 2022
Verified CheapTickets guest review
Everything was phenomenal - food, rooms, pools, beach access, etc. could not have asked for a better stay. Only thing missing is a night club of some sort (they have a teen club but nothing for 21 ).
Stephanie, 3 night trip with friends, Jan 21, 2022
Verified Expedia guest review
Swim up pool was to cold. Fridge in room didn’t work and then it worked two days later and blew out half the plugs in the room. Blow dryer broke never replaced it mentioned it twice. Buffet was ok. Restaurant were good. Beach beautiful. Pools were ok .
jazenda, 4 night romance trip, Jan 21, 2022
Verified Expedia guest review