Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Ocean Riviera Paradise All Inclusive

Upscale beachfront property with free water park, near Grand Coral Golf Riviera Maya

  • Free WiFi and free parking
From
S$271

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

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  • View from Hotel
  • View from Hotel
  • Beach
  • Beach bar
  • View from Hotel
View from Hotel. Image 1 of 109.
1 / 109View from Hotel
Carr Fed Chetumal Cancun km 296 Predio, Playa del Carmen, 77710, QROO, Mexico
7.4.Good.
  • The Sheets were so dirty and the food was ok Not going back ever

    Mar 23, 2022

  • The staff was terribly rude. From checking, to misplacing my bag, to not booking the taxi…

    Feb 14, 2022

See all 1,018 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Walkable
Convenient
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 974 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • Casino
  • 11 restaurants and 3 poolside bars
  • Full-service spa

Feel at home

  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Sofa bed

What’s around

  • On the beach
  • El Camaleon Mayakoba Golf Course - 38 min walk
  • Playa Xcalacoco - 9 min walk
  • Punta Esmeralda Beach - 43 min walk
  • Quinta Avenida - 3.1 mi / 4.9 km
  • Playa 88 - 2.5 mi / 4.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Eden Junior Suite Garden view
  • Eden Junior Suite with Jacuzzi
  • Eden Junior Suite Swim Up
  • Eden Junior Suite Rooftop
  • Eden Master Suite
  • Eden Master Suite Rooftop
  • Daisy Junior Suite Garden View
  • PRIVILEGE MASTER SUITE SWIM UP
  • Daisy Junior Suite Pool View
  • Eden Junior Suite Pool View
  • Eden Junior Suite Ocean View
  • Privilege Junior Suite Garden View
  • Privilege Junior Suite Pool View
  • PRIVILEGE JUNIOR SUITE SWIM UP
  • Privilege Junior Suite Rooftop
  • Junior Suite Daisy NRF
  • Junior Suite Eden NRF
  • Junior Suite Privilege NRF
  • Junior Suite Standard
  • Junior Suite Standard NRF

What’s around

Landmarks

  • On the beach
  • El Camaleon Mayakoba Golf Course - 38 min walk
  • Playa Xcalacoco - 9 min walk
  • Punta Esmeralda Beach - 43 min walk
  • Quinta Avenida - 3.1 mi / 4.9 km
  • Playa 88 - 2.5 mi / 4.1 km
  • Grand Coral Golf Riviera Maya - 1.7 mi / 2.8 km
  • Tres Rios Ecopark - 3.9 mi / 6.2 km
  • Plaza Las Americas - 4.6 mi / 7.4 km
  • Mamitas Beach Club - 4.9 mi / 7.9 km
  • Playa del Carmen Main Beach - 4.9 mi / 7.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive
map
See on map
Carr Fed Chetumal Cancun km 296 Predio, Playa del Carmen, 77710, QROO, Mexico

At a glance

Size

  • 974 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (free)

Food and drink

  • 11 restaurants
  • 10 bars/lounges
  • 3 poolside bars
  • Coffee shop/cafe
  • Snack bar/deli
  • Swim-up bar
  • Room service (during limited hours)

Things to do

  • Number of outdoor pools - 5
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 3
  • Full-service spa
  • Basketball on site
  • Bowling alley on site
  • Playground on site
  • Volleyball on site
  • Scuba diving nearby
  • Casino
  • Nightclub
  • Free water park access
  • Tennis on site
  • Arcade/game room

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 4
  • Year Built - 2016
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Sofa bed
  • Sofa bed size king

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages
  • All à la carte meals and snacks included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Scuba-diving lessons

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment
  • Onsite entertainment and activities
  • Access to onsite nightclubs

Not included
  • Surcharge for premium or imported alcoholic beverages
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Despacio. Services include hot stone massages, Swedish massages, Thai massages, and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Blue Moon - This restaurant specializes in international cuisine and serves dinner only.

Amaranto - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Villamarina - This restaurant specializes in international cuisine and serves breakfast, lunch, and light fare. A children's menu is available. Open daily.

Ruta 66 - This coffee shop specializes in American cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.

La Locanda - This theme restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Tennis on site
  • Basketball on site
  • Bowling alley on site
  • Playground on site
  • Volleyball on site
  • Free water park access

Nearby

  • Scuba diving nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

Policies

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.

Only registered guests are allowed in the guestrooms.

This property accepts credit cards, debit cards and cash.

Also known as

  • Ocean Riviera Eden beach All Inclusive Playa del Carmen
  • Ocean Riviera Eden by the beach All Inclusive
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • All-inclusive property Ocean Riviera Paradise All Inclusive
  • Ocean Riviera Paradise Eden by the beach All Inclusive
  • Ocean Riviera Eden beach All Inclusive
  • Ocean Riviera Eden beach Playa del Carmen
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Paradise All Inclusive Playa del Carmen

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Ocean Riviera Paradise All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.

  • Yes, there's free self parking. Parking spots may be limited.

  • Yes, there are 5 outdoor pools and a children's pool.

  • Sorry, pets aren't allowed.

  • You can check in from 3:00 PM - 5:30 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.

  • Yes, there are 11 onsite restaurants, featuring international cuisine and garden views. Nearby restaurants include Arezzo (6-min walk), Coco's Cabanas (11-min walk), and Fonda Argentina (2.8 mi).

  • Yes, the 228 square-foot casino features 4 slot machines and 2 gaming tables.

  • Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Additional recreation onsite includes basketball, bowling, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Ocean Riviera Paradise All Inclusive also has 3 poolside bars, 10 bars, and a casino, as well as a nightclub, a fitness center, and spa services.
7.4.Good.
  • 2.0.Poor

    This was a bad experience, and I spent the first 4 days of a 7 day vacation trying to get a resolution. I asked to be put back into the original room choice, and the difference in the money refunded, and they told me that they would not refund the additional $900 that I spent. Do not pay for a Master Suite, and please don't pay the premium expecting that there is a value. The food and service were not good in the premium area. I asked to be put back to the Rooftop Suite (my original choice), and to have the days that were not used refunded. I was told that they could downgrade the room, and that I would have to sign a waiver, but they would not refund the unused $150 per day for the upgrade. Again, this started on day one of my vacation. Again, this was a bad experience! Do not pay for the higher level of service, there is no value in it.

    Ronald, 1 night trip, Feb 13, 2022

    Verified Travelocity guest review

  • 10.0.Exceptional

    Staff was cordial and helpful. The food was very good and fresh. The hotel is beautiful.

    Edgar, 3 night trip with friends, Feb 10, 2022

    Verified Expedia guest review

  • 8.0.Very good

    This property was amazingly beautiful, clean, and friendly staff. We enjoyed our stay here with the kids. Besides the cold pool water and the same food choices it was a good experience.

    Letty Ann, 4 night family trip, Feb 10, 2022

    Verified Expedia guest review

  • 4.0.Fair

    For the price, this property is not worth it. Staff tries hard, but the service level is not there. Always waiting for things (ie: coffee/water at the buffet, luggage to/from room, room service— lunch took 55 minutes & was cold, etc.). Not the employee’s fault, but management is poor. There were some nice features: pools were nice, wildlife, including monkeys, was interesting, beach was decent. I’ve stayed at much better resorts (for the money). We upgraded to their “Privilege” area (very expensive). Our butler Allyson was great, but the other extras were not worth the price. I won’t be back, unless we bring the grandchildren (ie: decent family place, but not suited for couples).

    Jeffrey, 7 night romance trip, Jan 30, 2022

    Verified Expedia guest review

  • 4.0.Fair

    We wanted to love this property so bad, it was a beautiful property; however, we had a few issues with our room. 1. The drain in the shower was not working, which cause the water to overflood into the bedroom area every time we showered. 2. We contacted guest services at 7pm before we went out into town and when we returned to the property at 1am, housekeeping never came to remove all the water off the floor. 3. When we asked about some sought of reimbursement, we was informed we have to go through Expedia. 4. The Air Conditioner was not working. Overall it is a beautiful property and the staff are friendly; however, they were not much helpful with addressing our concerns and we had to deal with the plumbing issues the whole trip.

    symond, 3 night trip with friends, Jan 28, 2022

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff was very helpful , and respectful they make sure i had a great bday weekend, the restaurants are great and all the food around it’s delicious, we feel safe around the hotel was very clean and whit all covid required needs . We had a girl that help us tru our vacation from the privilege lounge she was the sweetest. We be definitely back loved .

    Lazara, 4 night family trip, Jan 27, 2022

    Verified Travelocity guest review

  • 4.0.Fair

    The room was to expensive for the "quality" received. I paid for "all inclusive"but the limited and super hot food, is just for mexican people

    JUAN, 3 night family trip, Jan 25, 2022

    Verified Orbitz guest review

  • 10.0.Exceptional

    Great staff , good service , especially andrei at the front desk, samantha and sonia at mike 's cafe are the best baristas ever , room service is great , housekeepers are great , to be honest its a great place

    Mourad, 6 night trip with friends, Jan 23, 2022

    Verified CheapTickets guest review

  • 10.0.Exceptional

    Everything was phenomenal - food, rooms, pools, beach access, etc. could not have asked for a better stay. Only thing missing is a night club of some sort (they have a teen club but nothing for 21 ).

    Stephanie, 3 night trip with friends, Jan 21, 2022

    Verified Expedia guest review

  • 6.0.Good

    Swim up pool was to cold. Fridge in room didn’t work and then it worked two days later and blew out half the plugs in the room. Blow dryer broke never replaced it mentioned it twice. Buffet was ok. Restaurant were good. Beach beautiful. Pools were ok .

    jazenda, 4 night romance trip, Jan 21, 2022

    Verified Expedia guest review

See all 1,018 reviews