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The Shore Hotel & Residences

Riverfront hotel with indoor pool, near Jonker Street Night Market

  • Free WiFi in lobby and free parking
From
S$32

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GF-27, No. 193, Pinggiran Sungai Melaka, Malacca City, 75100, Melaka, Malaysia
7.0.Good.
  • Everything is gd except for the lift. When checking out waited half hr for the lift.

    Feb 27, 2020

  • All good... Will stay again with family... Thumbs up

    Jan 10, 2020

See all 90 reviews

Official standards

This property advises that it adheres to Safe & Clean (Malaysia) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 511 smoke-free guestrooms
  • Restaurant and bar/lounge
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • Free area shuttle

For families

  • Children's pool
  • Television
  • Free toiletries
  • Garden
  • Laundry facilities
  • Iron/ironing board

What’s around

  • On the riverwalk
  • Jonker Street Night Market - 14 min walk
  • A Famosa - 20 min walk
  • Mahkota Medical Center - 29 min walk
  • Red Square - 17 min walk
  • Malacca Sultanate Palace Museum - 18 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • 3-Bedroom Apartment
  • Studio Suite
  • Premier Suite

Location

GF-27, No. 193, Pinggiran Sungai Melaka, Malacca City, 75100, Melaka, Malaysia
  • On the riverwalk
  • Jonker Street Night Market - 14 min walk
  • A Famosa - 20 min walk

What’s around

Landmarks

  • On the riverwalk
  • Jonker Street Night Market - 14 min walk
  • A Famosa - 20 min walk
  • Mahkota Medical Center - 29 min walk
  • Red Square - 17 min walk
  • Malacca Sultanate Palace Museum - 18 min walk
  • St Paul's Church - 20 min walk
  • Pantai Hospital - 4.5 mi / 7.3 km

Getting around

  • Free area shuttle

At a glance

Hotel size

  • This hotel has 511 rooms
  • This hotel is arranged over 42 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café

Things to do

  • Indoor pool
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 3
  • Elevator
  • Rooftop terrace
  • Garden

Languages Spoken

  • Chinese
  • English
  • Malay

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Balcony

Freshen up

  • Rainfall showerhead
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch TV
  • Cable TV channels

Stay connected

  • Desk

Food and drink

  • Free bottled water

Small print

Also known as

  • Shore Residences Apartment Melaka
  • The Shore & Residences
  • Shore Residences Apartment
  • The Shore Hotel Residences
  • The Shore Hotel & Residences Hotel
  • The Shore Hotel & Residences Malacca City
  • The Shore Hotel & Residences Hotel Malacca City
  • Shore Residences Melaka
  • Shore Residences Aparthotel Malacca
  • Shore Residences Aparthotel
  • Shore Residences Malacca
  • Shore Hotel Malacca
  • Shore Malacca
  • The Shore Hotel Residences

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Buffet breakfast is offered for an extra charge of MYR 30 for adults and MYR 20 for children (approximately)

Policies

Pool access available from 7 AM to 8:30 PM.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Deposit: MYR 100.00 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The Shore Hotel & Residences does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool and a children's pool. Guests have pool access from 7 AM to 8:30 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in is available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Mei Sin Cafe (5-min walk), Lu Yeh Yen (5-min walk), and Zest Restaurant (6-min walk).
  • Practice your swing on the tennis courts. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center and a garden.
7.0.Good.
  • 6.0.Good

    Not ideal Stay at The Shore

    There is a stench smell at the corridor level that I stay at floor 11. Must wait Long time for the lift as once it’s full load, it will miss skip your level. The most disappointing is u have to pay $10 ringgit for additional towel although u indicates in hotel.com website. The floor manager said if book directly through the hotel website will be different. To use the pool service, the Swiss garden hotel have pool towels for their guest whereas the Shore hote guest have to bring their own from the room. Not likely to come back to this hotel during my next stay!

    Lee, 2 night family trip, Oct 25, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    It was a really wonderful stay. My only grouse was the aircon in the room which was not cold enough. Luckily it was just for a night but that aside, I am very happy with the place. It was my second time there. The staffs were friendly and nice during check in. Great job to them!

    ErwinMahdar, 1 night family trip, Aug 29, 2019

    Verified Expedia guest review

  • 6.0.Good

    First time staying in this hotel

    1st time staying in this hotel. Check in was ok. First impression of room, door was covered with dust. Room was spacious. Only 2 bath towels, no hand or face towels. No bath mat. Bathroom floor can be wet and slippery as one steps out. Stayed 2 nights but no housekeeping or replenishing of water on 2nd day. Lifts are slow and always full.

    CHAN, 2 night trip with friends, Aug 9, 2019

    Verified Hotels.com guest review

  • 2.0.Poor

    Not coming back again.

    Family stay over the long weekend . Life service is horrible as there is only 4 lifts available serving 40++ storeys. First time experiencing no customer service available . No one pick up after calling the front desk and room service There stains on the bedsheet and sofa Dusty cabinets with faulty safe . No room service available. We request for room housekeeping n the staff want to do the housekeeping on the spot when we are still in the room. WiFi available but not working. Building inside with no amenities . We requested for baby cot but not available.

    2 night family trip, Aug 9, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Property looks exactly how it was portrayed in the photos, however issues like clogged drain at shower area, spoilt shower head at bath tub, low water pressure and time taken for hot water are issues with the bathroom. The sofa has a sweaty smell and dont even lie back on the only chair in the room, as u will definitely fall flat on the ground. Long waiting time for the lift is also an issue, on average 10 to 20mins wait, as there are 42 levels and only 4 lifts per block. There is also a notice at the lift lobby to i form guests of thenlong waiting time for the lifts.

    Mark, 2 night romance trip, Aug 8, 2019

    Verified Expedia guest review

  • 2.0.Poor

    Bed bugs all over the place

    Bitten by a lot of bed bugs. Do check carefully when check into the room, especially the bed. The good thing is the staff are helpful and assist to change the room. Once they verify the situation. In addition, the staff also very thoughtful to offer medical compensation. More should be done for the cleanliness of the room.

    Seong Hong, 2 night trip with friends, May 31, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    I love the 41 storey bar. The cleanliness of the room needs to be improved.

    3 night family trip, Apr 18, 2019

    Verified Expedia guest review

  • 4.0.Fair

    upset

    every year i will back there during cny... this year, i felt disappointed... dirty, facility not well maintain...

    Kingston, 2 night family trip, Feb 6, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Big room but surrounding is lousy.

    Room is big. However the waiting for the lifts take forever, as much as 20 mins. Every car load is full and does not stop. The shopping mall is empty and please do not waste your money on the oceanarium, it is like a place with many fish tanks.

    1 night family trip, Dec 29, 2018

    Verified Hotels.com guest review

  • 6.0.Good

    We had 1 night stay in a 3 bedroom apartment. Good location, very big living space and kitchen. There is a washing machine however cannot be used. Lifts are horrible, took us 30mins just to get downstairs from level 13. We had to keep pressing the up and down buttons because the lift keeps skipping the level and went on to the next without the door opening. We couldn't take the stairs as we had luggage and seniors. Staff are quick, however lobby space could be bigger with a better system for bell boys. Rooms and toilets are clean however bedsheets had multiple stains on them and furniture is not well maintained. Overall alright experience, will be better with better system for lifts.

    YJ, 1 night trip, Dec 28, 2018

    Verified Expedia guest review

See all 90 reviews