Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
1 room, 2 adults

The Face Suites Kuala Lumpur - Kuala Lumpur

5-star5 stars
Great for families

Good to know

  • Children's pool
  • Free WiFi
  • Microwave
  • Dry cleaning/laundry service
1020, Jalan Sultan Ismail, Kuala Lumpur, 50250, Malaysia

Luxury apartment with kitchenette, near Petronas Twin Towers
  • Free WiFi
  • Great for families

    Good to know

    • Children's pool
    • Free WiFi
    • Microwave
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Spacious, clean, staff was very polite. Facilities were greatMar 14, 2020
  • It was clean and well situated. Check-In was quite comfortable and fast.Jan 17, 2020

The Face Suites Kuala Lumpur - Kuala Lumpur

More Info: 6823 2342

from S$75
  • Deluxe Room, 1 Bedroom
  • Superior Room, 1 Bedroom
  • Premier Room, 1 Bedroom
  • Superior Room, 2 Bedrooms
  • Deluxe Room, 2 Bedrooms
  • Premier Room, 2 Bedrooms
  • One Bedroom Grand Premier

What’s around The Face Suites Kuala Lumpur - Kuala Lumpur

Landmarks

  • In Kuala Lumpur City Centre
  • Petronas Twin Towers - 13 min walk
  • Kuala Lumpur Convention Centre - 17 min walk
  • Kuala Lumpur Tower - 18 min walk
  • Suria KLCC Shopping Centre - 19 min walk
  • KLCC Park - 20 min walk
  • Merdeka Square - 22 min walk
  • Pavilion Kuala Lumpur - 22 min walk

Getting around

  • Kuala Lumpur Intl. Airport (KUL) - 50 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 34 min drive
  • Kuala Lumpur Sultan Ismail Station - 19 min walk
  • Kuala Lumpur Masjid Jamek Station - 21 min walk
  • Kuala Lumpur Bank NeStation KTM Komuter Station - 28 min walk
  • Bukit Nanas Station - 3 min walk
  • Dang Wangi Station - 5 min walk
  • Medan Tuanku Station - 7 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 200 apartments
  • Arranged over 51 floors

Arriving/leaving

  • Check-in time starts at 2:00 PM
  • Check-out time is noon
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle *

Parking

  • Valet parking *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

The manager

The manager

Speaks: Chinese, English, Malay.

At the aparthotel

Food and drink
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English
  • Malay

In the apartment

Home comforts
  • Air conditioning
  • Bathrobes
  • Iron/ironing board
  • Washer/dryer
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Number of living rooms 1
Freshen up
  • Shower only
  • Bidet
  • Hair dryer
Be entertained
  • 42-inch LED TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchenette
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Cafe iL Viso - This café specializes in international cuisine and serves light fare only.

Deep Blue - This rooftop bar specializes in international cuisine and serves lunch and dinner. Happy hour is offered. Open daily.

The Face Suites Kuala Lumpur - Kuala Lumpur’s small print

Also known as

  • Face Suites Kuala Lumpur
  • The Face Suites Kuala Lumpur Aparthotel Kuala Lumpur
  • Face Suites Kuala Lumpur Aparthotel
  • The Face Suites Kuala Lumpur
  • Face Suites Aparthotel
  • Face Suites
  • The Face Suites Kuala Lumpur Aparthotel
  • The Face Suites Kuala Lumpur Kuala Lumpur

Policies

All guests must show a valid passport. This is the only form of identification that is accepted at this property.
The credit card used for booking the reservation must be presented at check-in. If the cardholder cannot be present, guests must contact the property prior to arrival to make special arrangements.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Guests must contact this property in advance to reserve rollaway/extra beds and sofa beds. Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

Deposit: MYR 200.00 per night

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs MYR 10 per day

Valet parking costs MYR 30 per stay

Rollaway beds are available for MYR 85.0 per night

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Face Suites Kuala Lumpur - Kuala Lumpur

  • Does The Face Suites Kuala Lumpur offer free cancellation for a full refund?
    Yes, The Face Suites Kuala Lumpur does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at The Face Suites Kuala Lumpur?
    Yes. Self parking costs MYR 10 per day. Valet parking costs MYR 30 per stay.
  • Is there a pool at The Face Suites Kuala Lumpur?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at The Face Suites Kuala Lumpur?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at The Face Suites Kuala Lumpur?
    You can check in starting at 2:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon.
  • Are there restaurants at or near The Face Suites Kuala Lumpur?
    Yes, there are 2 onsite restaurants.
  • Is airport shuttle service offered by The Face Suites Kuala Lumpur?
    Yes, an airport shuttle is available.

Recent reviews

Fabulous 8.8 From 861 reviews

Exceptional 10.0
Breakfast s
Rashidah, sg2 night family trip
Good 6.0
Sincere review
Room was excellent Aircon is noisy. Good luck if u have insomnia. Waiting for the passenger lift is terrible. U can light up to 3 sticks while waiting. Worst part, the swimming pool. The water is extremely dirty. Spare a thought before u dip your feet. Dont say abang never umbrella.
NUR, sg4 night family trip
Poor 2.0
The FACE Suite - It literally turn your FACE ANGRY
The breakfast selection was a total disappointment with very questionable food storage and handling process. The pool, while providing a great view, was chalky and was basically a bird bath with bird poo and pee. The hotel provides a towel card for 2 towels (so if you have more people you are out of luck) but we were not informed that the towels could ONLY BE USED at the pool. It was breezy and cold and we wrapped our toddler and babies up in the towels to return to the room only to be told straight-faced at the door that we had to remove the towels as the towels could not leave the pool. Even when we tried explaining that our children were COLD and we would bring the towels back immediately, the bouncer at the door refused and insisted we remove the towels from the wrapped up children and babies. A side note, the glass panel beside the glass door was cracked and looked like it would completely give way but no warning signs were put up. Our trip ended in a total nightmare because almost the whole group fell ill soon before check out. 1 adult 1 child were admitted to the hospital with a NORO VIRUS only known to contract via contaminated food or water, another 3 adults, 2 babies and 1 toddler suffering from similar symptoms (Diarrhoea, vomiting,fever). Safe to say, we will NEVER go back to this hotel again.
QUAN FU WAYNE, sg1 night family trip
Exceptional 10.0
Nice stay nice view
Guo Ming, sg3 night romance trip
Very good 8.0
Good but a little frustrating
I planned a surprise trip for my husband to celebrate our first wedding anniversary and his 30th birthday. We were very happy with our 1 Bedroom Premier Suite. It was extremely spacious and clean. The toiletries and housekeeping was done well daily for all the 3 nights we were there. It is well furnished with everything needed for a comfortable stay including cutleries, plates etc. During our stay, 2 of the lifts were down so it made traveling up and down a little slow. Also, the swimming pool, which is supposed to be the highlight of the trip was only opened at 9am for 2 mornings out of the 3 we had. This made it hard for us to take nice pictures as the pool is extremely crowded. There was also construction work going on right in front of the building with tall cranes blocking the views of the twin towers. That was really a shame because I came to stay at this hotel for the view at the pool.
Jaslyn, sg3 night romance trip
Very good 8.0
The lift took too long
sg1 night business trip
Fair 4.0
Disappointing
It was very disappointing. The lift was very slow and all the staff were using the passenger lift, instead of their own service lift (if they have any). We had to wait very long for a couple of lifts before we can get in. When we checked in, there was no hand/face towels provided in the toilets. The towels provided also had stains on it.
Hashim, sg4 night family trip
Exceptional 10.0
Excellent
A great stay. Enjoyed everything about it.
Patricia, sg5 night family trip
Exceptional 10.0
the best stay
the stay was very amazing
DANIEL SIMON, sg4 night family trip
Exceptional 10.0
Great stay
Beautiful hotel. Good Bfast. Nice views of KL at night. Rooftop infinity pool is a highlight but even otherwise rooms are fantastic - spacious nice decor extremely clean modern fittings comfortable and adequate. Only feedback the lifts take long time to arrive (less lifts, too many floors and people) so one must be smart when to use them.. like go for Bfast early than wait for 9am when entire hotel turns to go to Bfast or while checkout keep time in hand etc.
Avijit, sg1 night family trip

The Face Suites Kuala Lumpur - Kuala Lumpur

Is the description of this property not correct? Tell us