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Best Western Premier Panbil

Photo gallery for Best Western Premier Panbil

Exterior
Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, individually decorated, desk

Overview of Best Western Premier Panbil

Best Western Premier Panbil

5.0 star property
Luxury hotel in Batam with 2 bars/lounges and outdoor pool

8.8/10 Fabulous

252 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is S$97
Price available on 28/01/2023
Map
Jl Ahmad Yani, Batam, Batam Island , 29433

Room options

About this area

What's nearby

  • Heart of Batam
  • Batam Centre Ferry Terminal - 16 min drive
  • Nagoya Hill Mall - 21 min drive
  • Harbor Bay Ferry Terminal - 26 min drive

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 24 min drive
  • Changi Airport (SIN) - 19 miles/30.6 km
  • Singapore (XSP-Seletar) - 25.9 miles/41.6 km
  • Free local area shuttle

Restaurants

  • Eatloh Food Park - 5 min drive
  • Kedai Kopi ABC - 6 min drive
  • Resto Kediri Restaurant - 6 min drive
  • Anchor Cafe & Roastery - 6 min drive
  • Kez's Bakery and Restaurant - 6 min drive
Map

About this property

Best Western Premier Panbil

Best Western Premier Panbil features a rooftop terrace and puts you 4.3 mi (6.8 km) from Batam Centre Ferry Terminal. You can grab a bite to eat at the coffee shop/cafe, or indulge in massages, body wraps or manicures and pedicures. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar. The comfortable beds and helpful staff get good marks from fellow travellers.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 232 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:30 PM
  • Express check-in/out available
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Off-site

  • Free area shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Free local shuttle
  • Playground
  • Local/corner shop

Working away

  • Business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fireplace in lobby
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Spa services
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking

Languages

  • English

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Dressing gowns

Sleep well

  • Pillow menu
  • Alarm clock
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Shower/bath combination
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body wraps, body scrubs and body treatments.

Dining

Oasis – On-site restaurant.
La Bella Vita – This diner serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Kayu Manis Lounge and Bar – This bar only serves light fare. Open daily.
Andaliman Coffee Shop – This coffee shop serves breakfast, lunch, dinner and light fare. Open daily.

Fees & policies

Children & extra beds

  • Rollaway beds are available for IDR 450000.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Best Western Premier Panbil Hotel Batam
Best Western Premier Panbil Hotel
Best Western Premier Panbil Batam
Best Premier Panbil Hotel
Best Premier Panbil Batam
Best Western Premier Panbil Hotel
Best Western Premier Panbil Batam
Best Western Premier Panbil Hotel Batam

Frequently asked questions

Does Best Western Premier Panbil offer free cancellation for a full refund?
Yes, Best Western Premier Panbil does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Best Western Premier Panbil?
As of 27 January 2023, prices found for a 1-night stay for 2 adults at Best Western Premier Panbil on 1 February 2023 start from S$87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Best Western Premier Panbil?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Best Western Premier Panbil?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Best Western Premier Panbil?
Sorry, pets aren't allowed.
Is parking offered on site at Best Western Premier Panbil?
Yes, there's free self parking.
What are the check-in and check-out times at Best Western Premier Panbil?
You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
What is there to do at Best Western Premier Panbil and nearby?
Best Western Premier Panbil has 2 bars, an outdoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Best Western Premier Panbil?
Yes, there's an on-site restaurant, Oasis. Nearby restaurants include Anchor Cafe & Roastery (2.5 mi), Kez's Bakery and Restaurant (2.5 mi) and Eatloh Food Park (3.3 mi).
What's the area around Best Western Premier Panbil like?
Best Western Premier Panbil puts you in the heart of Batam. Popular attractions include Batam Centre Ferry Terminal, which is 16 minutes away by car.

Reviews

8.8

Fabulous

9.0/10

Cleanliness

8.9/10

Staff & service

8.3/10

Amenities

8.7/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Good hotel for family trip
Good hotel for family vacation
Nurhisham, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

Worst stay ever!
Service is very bad compared to pre-covid. I’ve been staying in this hotel everytime I come Batam, about 4-5 times a year. It’s a 5-star rated hotel. I have always stayed in a suite room. Previously there was complimentary high tea everyday of our stay, and a guest relations officer will knock on our door to say she will be taking care of our stay here. Now, there is no more complimentary high tea for us. But it’s ok, we wanted to order and pay for our high tea, but a whole bad experience awaits us. We went to the 15th floor bar to ask about it, and was told that it would be rp150,000 at Kayu Manis bar. The next day, we called recep to reconfirm that the high tea will be available at Kayu Manis bar and was told it’s a yes. When we went down to the bar, the lady there says there is no high tea available. We went to the reception counter, the staffs also informed us there is no high tea available. When we continued to probe (since we were told by the staff at 15th floor as well as premier assistance staff that it’s available), staff Fitri called the restaurant. After that, she apologised that she gave us the wrong information and that she thought we were referring to the FREE high tea! Even though I mentioned a staff told us it would be rp150,000! Insulting! Breakfast has very limited spread now. And main restaurant only serves Chinese food now. Western food have to go to the noisy bar with no proper tables to eat. Each order have to wait 40-60 mins before food arrives.
3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jason, 1-night trip
Verified Expedia guest review

4/10 Fair

Staff slow to respond despite making requests.
Sunny, 2-night romance trip
Verified Expedia guest review

6/10 Good

Not as good as before, after been there for few times before Covid.
Khamidah, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Lovely property, unfortunately very close to the road, couldn’t sleep at night because of the noise from outside and other guests, you can hear EVERYTHING, otherwise the hotel is nice.
Linda, 2-night trip
Verified Expedia guest review

8/10 Very good

wooi chong, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jamilatun, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review