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HOTEL ACAO

Photo gallery for HOTEL ACAO

Exterior
Seasonal outdoor pool
In-room safe, desk, free WiFi, bed sheets
Superior Triple Room, 1 Bedroom, Non Smoking, Sea View | In-room safe, desk, free WiFi, bed sheets
View from room

Overview of HOTEL ACAO

HOTEL ACAO

3.5 star property
3.5-star hotel with 2 restaurants, near Atami Castle

8.6/10 Fabulous

39 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Air conditioning
  • Refrigerator
  • Bathtub
Map
1993-65 Atami, Atami, 413-8555
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Hot springs
  • Breakfast available
  • Free area shuttle
  • Self parking
  • Seasonal outdoor pool
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
For families
  • Fridge
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

Getting around

  • Oshima (OIM) - 26.5 miles/42.7 km
  • Yugawara Station - 7 min drive
  • Atami Station - 14 min drive
  • Hayakawa Station - 20 min drive
  • Free local area shuttle

Restaurants

  • Mille Fiore - 13 min walk
  • Denny's - 14 min walk
  • 食楽キッチン - 17 min walk
  • Tamura - 17 min walk
  • Terre Et Mer - 17 min walk

About this property

HOTEL ACAO

When visiting Atami, HOTEL ACAO is a great choice to consider. Guests can grab a bite to eat at one of the 2 restaurants, then indulge in massages, aromatherapy or thalassotherapy. Other highlights include a bar/lounge, a seasonal outdoor pool and a garden. Fellow travellers say good things about the restaurant and location.

Languages

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 100 rooms

Arriving/Leaving

  • Check-in time from 4:00 PM until 11:00 PM
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Uncovered on-site self-parking (JPY 1000 per night)
  • Wheelchair-accessible parking on site

Off-site

  • Free area shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 7:30 AM–9:00 AM
  • Hosted evening meals daily for a surcharge
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Free local shuttle

What to do

  • Hot springs
  • Beach nearby

Working away

  • Conference space

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Seasonal outdoor pool
  • Spa services
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge

Languages

  • English
  • Japanese

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Electronic bidet
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 4 treatment rooms. Services include massages and body scrubs. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Local cuisine breakfast is offered for an extra charge of JPY 2750 for adults and JPY 1650 for children (approximately)
  • Hosted evening meal costs JPY 8250

Parking

  • Uncovered self-parking costs JPY 1000 per night

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from July to August
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.

This property accepts credit cards and cash.

Also known as

Royalwing Atami
Royalwing
Royalwing
HOTEL ACAO Hotel
HOTEL ACAO Atami
HOTEL ACAO Hotel Atami

Frequently asked questions

Does HOTEL ACAO offer free cancellation for a full refund?
Yes, HOTEL ACAO does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at HOTEL ACAO?
As of 7 December 2022, prices found for a 1-night stay for 2 adults at HOTEL ACAO on 14 December 2022 start from S$304, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at HOTEL ACAO?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at HOTEL ACAO?
Yes, there's a seasonal outdoor pool.
Are pets allowed at HOTEL ACAO?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at HOTEL ACAO?
Yes. Self-parking costs JPY 1000 per night.
What are the check-in and check-out times at HOTEL ACAO?
You can check in from 4:00 PM - 11:00 PM. Check-out time is 11 AM.
What is there to do at HOTEL ACAO and nearby?
On-site recreation at HOTEL ACAO includes hot springs. Enjoy amenities such as a seasonal outdoor pool, spa services and a garden.
Are there restaurants at or near HOTEL ACAO?
Yes, there are 2 on-site restaurants. Nearby restaurants include Mille Fiore (13-min walk) and Denny's (14-min walk).
Does HOTEL ACAO have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around HOTEL ACAO like?
HOTEL ACAO is a short 6-minute walk from Atami Castle and 13 minutes' walk from Acao Forest. Travellers say that this hotel is in a good location.

Overall score and ratings

8.6

Fabulous

8.8/10

Cleanliness

8.7/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Exceptional

We had a terrific experience, and while the rooms were a bit expensive, they were absolutely worth the price. And the view is incredible. Will be visiting again.
NOA, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great onsen hotel
This place is amazing, the onsen has the best view ever. Rooms were very clean and spacious for Japanese hotels. The hotel has lots of artworks on walls so don't miss that out!
INHOUNG, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Atami's Vacation
The cleanliness,place,the staff services are so very good.Also the shuttel bus driver's is so polite.Restaurant's food is delicious.We are so much satisfied on staying there.We will planning to come back there again.
Kamijo, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

KAI, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very good

Very nice but overpriced hotel
Staff is friendly, rooms are clean and spacious. However, the hotel is showing its age, and is expensive for the price. The food was good, but they ran out of seats at the Japanese restaurant (dinner was included) and had no choice but to eat the French meal course. Not the first choice, but the food was still good. The location has nothing around, but they have a shuttle from the hotel to Atami Station, which was very helpful. However, not much space for luggage. Lastly, the morning sunrise was amazing which made it worth it!!
1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Fantastique
Verified Hotels.com guest review

10/10 Exceptional

広々として快適な空間
義母義妹と私たち夫婦で利用しました。予約した翌日にHotels.comを通して食事を和食洋食どちらにするか何時にするかなどの返事を下さいとのメッセージをいただきました。ちょうどこちらから連絡しなくてはいけないのかなと思ってましたのですぐに電話で和食をお願いしました。前日にもお電話いただき真ん中のドアで繋がる部屋を提案してくれました。部屋の行き来が楽でとても楽しい滞在になりました。もちろん部屋から見える海の眺めも素晴らしく食事もたいへん美味しくいただきました。露天風呂も水平線に繋がってるように見えて素晴らしくお湯も気持ち良かったです。また泊まりに行こうねと話しています。
1-night family trip
Verified Hotels.com guest review

4/10 Fair

MEGUMI, 1-night trip
Verified Hotels.com guest review

2/10 Poor

色々口コミなど読んで決めましたが、なんでしょう。無駄に広いスペースで歩きまくり、すっぴんで明るいところを歩くのが結構キツイです。部屋も写真とは違く海も見えず…。この時点でテンション下がりました。花火大会の日でしたので、飲み物など買い出しに行こうと思ったらコンビニ的な店もない…。あっても水お茶ビールオレンジぐらい。あとポテトチップ…。なんで各階自販ぐらい置かないんだろうと少しイライラしました。不便すぎる。 子供のベッドガードを借りるときも男性のスタッフにベッドガード?って何回もタメ口で聞き返されて、もう、諦めようとしたほどです。クールビスは良いんですけど、あの半袖ワイシャツにスラックスって、ダサすぎて見てられませんでした。何人かいらっしゃいましたが。やはりジャケットぐらい着て頂けるとありがたいですね。かと思えばすごくカジュアルな方もいたり、制服?洋服はあまり決まりがないんですかね。プールもホームページと違いすぎます。はっきり言って。あんな階段?を降りるだけで疲れるし子どもも、正直価格も見合ってないと思いました。飲料などのメニューもボロボロで、夏だけなんだから綺麗に作ったら良いのにと思いました。食べ物もごめんなさい。子供向きも皆無でした。 情報を集めすぎてて、楽しみにして行った分、がっかりし通しで、花火目的なら他にたくさんホテルあります。プールも遠いしパジャマも微妙な丈だし、せめて男女わけるべきでは?まだまだありますがこの辺で
Junko, 1-night family trip
Verified Expedia guest review