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Crystal Hill R

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Balcony
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Overview of Crystal Hill R

Crystal Hill R

3.0 star property
3-star Ranau lodge with restaurant

183 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Restaurant
  • 24/7 front desk
  • Laundry facilities
Map
Kg. Kundasang, Ranau, Sabah, 89308

Guests rated this location 5.6/10

Main amenities
  • Daily housekeeping
  • Restaurants
  • Breakfast available
  • Sauna
  • Room service
  • Babysitting
  • Business centre
  • Airport shuttle
  • 24-hour front desk
  • Corner/local shop
  • Laundry service
  • Self-serve laundry
Feel at home
  • Babysitting (surcharge)
  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

Getting around

  • Airport shuttle (surcharge)

Restaurants

  • Desa Cafe - 11 min drive
  • KFC - 4 min drive
  • BW Bus Restaurant - 7 min drive
  • H.Benjamin Residence Mt. Kinabalu Restaurant - 14 min drive
  • Restoran Selera Kundasang - 3 min drive
Map

About this property

Crystal Hill R

A great choice for a stay in Ranau, Crystal Hill R features an airport shuttle. Guests can enjoy Malaysian cuisine at Crystal Cafe, which serves breakfast, lunch and dinner, and the sauna makes for a relaxing end to the day. Fellow travellers say good things about the location.

Languages

Chinese (Mandarin), English, French, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 32 rooms

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:30 AM–10 AM
  • Restaurant
  • BBQs
  • Room service (limited hours)

Travelling with children

  • Babysitting (surcharge)
  • Local/corner shop

What to do

  • Pool table

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services

Facilities

  • Picnic area
  • Sauna

Accessibility

  • In-room accessibility (selected rooms)

Languages

  • Chinese (Mandarin)
  • English
  • French
  • Malay

Room amenities

Be entertained

  • 18-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)

Stay connected

  • Free WiFi

More

  • Daily housekeeping

Special features

Dining

Crystal Cafe – This café specialises in Malaysian cuisine and serves breakfast, lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MYR 12.90 for adults and MYR 12.90 for children
  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for an additional charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

Policies

<p>This property accepts cash.</p>

Also known as

Crystal Hill R Lodge Ranau
Crystal Hill R Ranau
Crystal Hill R Ranau, Sabah
Crystal Hill R Lodge
Crystal Hill R Ranau
Crystal Hill R Lodge Ranau

Frequently asked questions

Does Crystal Hill R offer free cancellation for a full refund?
Yes, Crystal Hill R does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Crystal Hill R?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is parking offered on site at Crystal Hill R?
Yes, there's free self parking.
Is an airport shuttle service offered by Crystal Hill R?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Crystal Hill R?
You can check in starting at 2 PM. Check-out time is 11 AM.
What is there to do at Crystal Hill R and nearby?
Crystal Hill R has a sauna and a picnic area.
Are there restaurants at or near Crystal Hill R?
Yes, Crystal Cafe offers Malaysian cuisine.
Does Crystal Hill R have any outdoor private spaces?
Yes, every room features a balcony.

Reviews

5.8

5.2/10

Cleanliness

6.1/10

Staff & service

5.3/10

Amenities

5.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Beautiful hotel and view
Imran, 1-night romance trip
Verified Expedia guest review

2/10 Poor

Chiew Keng, 1-night trip
Verified Expedia guest review

6/10 Good

Positive and negative about crystal hill hotel
I've booked 2 days in crystal hill hotel. The first day the TV is not working the hotel towel is not clean as well. There were bugs and some insects in our room and the glasses they provide also not clean. The good point about this hotel is they provide water heater and a wonderful view from our balcony and the heater from our bathroom worked well for the first day.........The second day we actually frustrated and decided to move other place Caz in the morning 6am heater doesn't working and we forced to bath in cold water in the early morning. But we can stay there for the nature and the view. Overall the hotel gave a great experience.
THANGADURAI, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

The view was superd! Rooms need to be improve. Require cafeteria will be a best solution, because its not near town to buy own food or anything.
Cyril Steven Bosuang, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Good
Syarif Bush Luang, 2-night family trip
Verified Expedia guest review

8/10 Very good

TAU, 1-night trip
Verified Hotels.com guest review

8/10 Very good

EARNA, 1-night trip
Verified Hotels.com guest review

6/10 Good

5 Stars View with rundown facilities
On 1st night, the first room was rundown. The bed was very bad condition like sleeping on the wire frame, toilet was not clean and without any toilet paper. 3 person checked in a 2xdouble bedroom, but only 2 towels and 2 soap provided. Dirty stain were everywhere on the curtain, bed sheets and wall. Bugs and big fat mosquito is full and biting my kids (at 4am, I had kills more than 15 of them). On 2nd day, asking for change room however was rejected at once due to we already checked in on the room, cannot be changed. After much discussion, finally they changed us to next room which is much better in condition. Self prepared mosquito repellence and expected same soap quantity. Can sleep better. Despite of the room condition, the view is outstanding 5 stars. You have180 degree view of Mount Kinabalu and Kundasang town.
Chow Chung, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

View is perfect. but i will not recommend this place if it is for comfort. The house keeping didnt change the bed sheet. They use back the ones customer use before. Room is not like in the picture i saw. Shower also broken. condition 5/10. if u stay for the view definitely recommended
Hyerolyn jecqulye, 1-night trip
Verified Hotels.com guest review

2/10 Poor

THE ROOM IS a) FILTHY, DIRTY & SMELLY. b) ALL BATHROOMS MOULDY, DAMAGED & FAULTY SHOWER, CRACKED TILES MAY CUT & INJURE PEOPLE c) CROCKROACHES IN ROOMS d) SPIDERS & COBWEBS IN ALL OF THE BOTTOM OF DRESSIMG TABLES, WALLS, EVEN ON FRONT DOOR e) DIRTY, MOULDY & STAINED LINEN, BEDSHEETS, BEDSHEET COVER & PILLOW CASES f) BADLY MAINTAINED WITH DETACHED SKIN OF DRESSING TABLES & WARDROPE WITH SHARP EDGES WHICH MAY INJURE PEOPLE. g) PICTURES OF MISSING SOFA, POTS, TABKE LAMPS AS SHOWN IN BOOKING WEBSITE. h) WE WERE VERY BADLY SHAKEN, SHOCKES & DID NOT SLEPT WELL WITH THESE TERRIBLE CONDITIONS.
1-night trip
Verified Expedia guest review