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The Haven by JetQuay - Singapore

3.5-star3.5 stars
65 Airport BoulevardChangi Airport Terminal 3, #01-18, Singapore819663Singapore, 6823 2342

3.5-star hotel with bar/lounge, near Changi Museum
  • Free WiFi
Delicious food
Value for money
Fairly good value for money
More comfort would be nice
64See all 64 reviews
From 122 reviewsTripAdvisor Traveller Rating

The Haven by JetQuay - Singapore

Hotel Info: 6823 2342

from S$153
  • 1 Bed Nap Room
  • Double Nap Room (2 Connecting 1 Bed Nap Rooms)

At a glance

Key facts

Hotel size

  • This hotel has 18 rooms


  • 24-hour check-in
  • Check-out time is noon
  • Express check-out
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. This property is located on Level 1, Terminal 3 Arrival Hall. Guests arriving on an inbound flight or in transit must clear baggage claim and pass through immigration control before proceeding to the lounge.

To reach the property from Terminal 1 or 2, guests should board the free skytrain located in the public area of the departure hall to Terminal 3. Or, guests can walk from Terminal 2 to Terminal 3 via the mezzanine-level bridge above the MRT station.

For more details, please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • No parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Bar/lounge
  • Snack bar/deli
  • Coffee/tea in a common area
Working away
  • 24-hour business center
  • Meeting rooms 2
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Free newspapers in lobby
  • Year Built 2014
  • Television in common areas
  • Accessible bathroom

In the room

Home comforts
  • Air conditioning
  • Slippers
Things to enjoy
  • Separate living room
Freshen up
  • Private bathroom (not in room)
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Cable TV channels
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
  • Daily housekeeping

Special features


Lounge - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours. Open daily.

The Haven by JetQuay - Singapore’s small print

Also known as

  • Haven JetQuay Hotel Singapore
  • Haven JetQuay Hotel
  • Haven JetQuay Singapore
  • Haven JetQuay
  • The Haven By JetQuay Singapore


Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around The Haven by JetQuay - Singapore


  • Changi Museum - 5 mi / 8.1 km
  • Changi City Point - 3.9 mi / 6.3 km
  • Singapore Expo - 4.5 mi / 7.2 km
  • Eastpoint Mall - 4.9 mi / 8 km
  • Tanah Merah Ferry Terminal - 4.9 mi / 8 km
  • Downtown East - 6.1 mi / 9.8 km
  • Tampines Mall - 6.5 mi / 10.5 km
  • Bedok Mall - 7.7 mi / 12.5 km

Getting around

  • Singapore (SIN-Changi) - 7 min drive
  • Johor Bahru (JHB-Senai Intl.) - 171 min drive
  • Changi Airport Station - 0 min walk
  • Onsite parking not available

Recent reviews

Good 7.2 From 64 reviews

The Haven by JetQuay - Singapore
ok for 1 or two days
not for people going to Singapore city everyday. can't adjust AC
A Traveller, sg7 night business trip
The Haven by JetQuay - Singapore
Very Good8.0
The hotel location was great because it is in the airport, great for transit passengers.
TU, sg1 night trip
The Haven by JetQuay - Singapore
Very Good8.0
Not impressed with the facilities, but good staff!
All the staff were amazingly helpful, efficient, cheerful and knowledgeable. I was a little surprised that the solo "bed nap" room does not have have an en suite toilet and shower. You have to go down the corridor to the unisex toilet cubicles used by the users of the lounge and also you have to wander down the corridor to use the communal unisex showers. A little inconvenient when you're staying for 24 hours and have to get dressed every time you need to use the toilet facilities. Also the room was freezing and there is no control in the room to adjust the air conditioning. No hangers to hang up trousers or jackets etc. just a hook on the back of the door.Oh and there was only one channel working on the television. The duvet cover was torn and the cushions/pillows had hair on them! However.the ability to get in a bed twixt flights and to have a shower was a godsend. Again I reiterate how good the staff and their friendliness was outstanding.
JOHN, gb2 night trip
The Haven by JetQuay - Singapore
Expensive for what you get in absolute terms but relatively cheap by local standards
Ronald, gb1 night trip
The Haven by JetQuay - Singapore
Very Good8.0
Place was hard to find , there is a need to provide better directions from any terminal
PETER, au1 night trip

See all reviews

The Haven by JetQuay - Singapore

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