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Kusatsu Onsen Hotel Village

3.0 star property
Family-friendly hotel with 2 restaurants, near Yubatake

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Kusatsu Onsen Hotel Village

Photo gallery for Kusatsu Onsen Hotel Village

Aerial view
2 indoor pools, seasonal outdoor pool
Exterior
In-room safe, bed sheets, wheelchair access
Lounge

Overview of Kusatsu Onsen Hotel Village

7.8

Good

Property highlights

  • Pool
  • Onsen
  • Spa
  • Free parking
  • Restaurant
  • Free WiFi
Map
618 Kusatsu, Kusatsu, Gunma, 377-1711
Main amenities
  • Daily housekeeping
  • 2 restaurants
  • 2 indoor pools
  • Hot springs
  • Breakfast available
  • Free bus station shuttle
  • Ski storage
  • 2 outdoor tennis courts
  • Sauna
  • Seasonal outdoor pool
  • Children's pool
  • Coffee shop/cafe
For families
  • Children's pool
  • Playground on site
  • Fridge
  • Private bathroom
  • Television
  • Garden

Room options

View all photos for Selected room at Check-In, Non Smoking, Mountain View

In-room safe, bed sheets, wheelchair access

Selected room at Check-In, Non Smoking, Mountain View

  • 23 sq m
  • Mountain view
  • Sleeps 5
  • 2 Single Beds

View all photos for Japanese-Western Room, Non Smoking, Annex Building

In-room safe, bed sheets, wheelchair access

Japanese-Western Room, Non Smoking, Annex Building

  • 46 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Tower Building Western-Style, Non Smoking, Mount View

In-room safe, bed sheets, wheelchair access

Tower Building Western-Style, Non Smoking, Mount View

  • 24 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds OR 1 Double Sofa Bed

View all photos for Outbuilding Log Cottage, Mountain View

Private kitchen

Outbuilding Log Cottage, Mountain View

  • 55 sq m
  • Mountain view
  • Sleeps 5
  • 3 Single Futons OR 2 Single Beds

About this area

Getting around

  • Free bus station shuttle

Restaurants

  • 三國家 - 12 min walk
  • 柏香亭 - 11 min walk
  • 龍燕 - 11 min walk
  • いいやま亭 - 12 min walk
  • 白根 - 2 min walk
Map

About this property

Kusatsu Onsen Hotel Village

Adjacent to a golf course, Kusatsu Onsen Hotel Village is a great choice for a stay in Kusatsu. Guests can indulge in Thai massages or reflexology, and Holly Hock, one of 2 restaurants, serves French cuisine and is open for breakfast and dinner. Other highlights include 2 indoor pools, a sauna and a seasonal outdoor pool.

Languages

Chinese (Mandarin), English, Filipino, French, Japanese, Mongolian, Portuguese, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 162 rooms

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Guests booked in Half Board rates must check-in by 8 PM to receive dinner.
  • Additional fees may apply to children for items such as extra bedding and meals.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Free bus station shuttle

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–9:30 AM
  • 2 restaurants
  • Coffee shop

Travelling with children

  • Children's pool
  • Mini golf
  • Bowling alley
  • Playground
  • Local/corner shop

What to do

  • Tennis
  • Archery
  • Bowling alley
  • Mini golf
  • Hot springs
  • Karaoke
  • Shopping
  • Pool table
  • Ping pong
  • Hiking/biking trails nearby
  • Skiing lessons nearby
  • Snowshoeing nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Bike hire
  • Ski storage

Facilities

  • 4 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • 9 holes of golf
  • 2 indoor pools
  • Seasonal outdoor pool
  • Arcade/games room
  • Spa services
  • 2 outdoor tennis courts
  • Sauna

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Television
  • Digital TV channels

Home comfort

  • Air conditioning
  • Slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include Thai massages and massages. A variety of treatment therapies are provided, including reflexology.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

Dining

Holly Hock – This restaurant specialises in French cuisine and serves breakfast and dinner. Reservations are required.
Garden Cafe – This café serves breakfast, lunch and dinner. Open daily.
AOI – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 2200 to 2200 for adults and JPY 1100 to 1540 for children

Children & extra beds

  • Cots/infant beds are available for JPY 3300.0 per night

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from July 23 to August 29

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Only registered guests are allowed in the guestrooms.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards.

Also known as

Kusatsu Onsen Hotel Village
Onsen Hotel Village
Kusatsu Onsen Village
Onsen Village
Kusatsu Onsen Village Kusatsu
Kusatsu Onsen Hotel Village Hotel
Kusatsu Onsen Hotel Village Kusatsu
Kusatsu Onsen Hotel Village Hotel Kusatsu

Frequently asked questions

Does Kusatsu Onsen Hotel Village offer free cancellation for a full refund?
Yes, Kusatsu Onsen Hotel Village does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Kusatsu Onsen Hotel Village?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Kusatsu Onsen Hotel Village?
Yes, there are 2 indoor pools, a seasonal outdoor pool and a children's pool.
Are pets allowed at Kusatsu Onsen Hotel Village?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Kusatsu Onsen Hotel Village?
Yes, there's free self parking.
What are the check-in and check-out times at Kusatsu Onsen Hotel Village?
You can check in from 3 PM - midnight. Check-out time is 11:00 AM.
What is there to do at Kusatsu Onsen Hotel Village and nearby?
Have fun with on-site activities such as archery, and improve your game on the tennis courts. Additional recreation on-site includes bowling and hot springs. Go for a swim in one of the 2 indoor swimming pools or use the hotel's other amenities, which include a seasonal outdoor pool and a sauna. Kusatsu Onsen Hotel Village also has an arcade and a picnic area, as well as a garden.
Are there restaurants at or near Kusatsu Onsen Hotel Village?
Yes, there are 2 on-site restaurants, featuring French cuisine.
What's the area around Kusatsu Onsen Hotel Village like?
Kusatsu Onsen Hotel Village is a short 10-minute walk from Yubatake and 16 minutes' walk from Kusatsu Town Onsen Museum.

Reviews

7.8

Good

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

We hope to return again
We enjoyed our three night stay very much, and we're happy that we chose this hotel. The room was a good size and fit our needs. The only complaint was the terrible pillows and fairly hard beds. The restaurant proved to be decent. My Japanese wife loved the breakfast choices and I was happy with some western basics, like great scrambled eggs, reasonable sausages terrific coffee and granola. The real treat was the outside Onsen, we chose to go when others were sleeping or dining. Easily enjoyed an hour twice a day with rarely others around. But we were there midweek which we'd do again. Lawson's across the street for supplies was hand and the walk to the cute town centre was easy and short. Oh, and the shuttle runs from 8:10 am to 9:10 pm twice an hour. Perfect. Yes it's a older hotel, but it's fine. The heat was on, the place was quiet and the Onsen was superb. If the price is right, book it.
David, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was amazing a good place to stay.
su, 6-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Big onsen but a long walk to town center
It’s a very nice property with a big onsen on site which was the main reason for me. The hotel is a bit far from the main town center but the weather was nice and we didn’t mind the walk.
Tarang, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It my first time for this area. Kusatsu onsen. So good hotel, Staff helpful. Onsen in hotel nice already. Shuttle bus service so good. It so comfortable for this trip. I booked with dinner buffet. Food is so good taste more than I thought. Overall is perfect (recommend to stay)
1-night trip
Verified Expedia guest review

8/10 Very good

Great place to rest
It was a great time of rest except the floor tile in the toilet is a bit old and deteriorating.
Pepito, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Onsen experience.
Reception was pleasant and quick. I really enjoyed the food and onsen experience. I only stayed one night and enjoyed the night.
Brendon, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good but not great
It was just good over all. Had to take a local bus to go to the hotel from the nearest station, for 30min. When we checked in we ask a staff some questions but he was not quite kind ( not rude) and really don’t understand our questions even we spoke in Japanese. And dinner was buffet, but not so good food, like many dishes and food were we can eat anywhere in Japan.lol Building was kind of old and not so many amenities. There was ski place next to the hotel, that was good.
Verified Hotels.com guest review

8/10 Very good

Kusatsu onsen
It's a big hotel with a forest trail inside the property . They also have a ski place inside . But it's not always open. When it's closed they have a free shuttle to another ski resort.they also have hot spring inside the property .
2-night family trip
Verified Hotels.com guest review

6/10 Good

I will change hotel next time.
Nobody speaking in English that’s big problem for me to communicate .Food are the same menus every days not so many selections for you.Not quite happy with my 5nights holiday there.
Phacharaporn, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel with decent onsen (two places) and places to eat (two main buffet-style restaurants). The hotel is about a 15-minute walk from the downtown area, but there are shuttle buses that run regularly.
1-night trip
Verified Expedia guest review