ibis Styles Singapore On Macpherson - Singapore

Just ok

The worst part about the stay I have had in the Ibis Styles has been the number of service failures that I have experienced where your staff actually don't care about the customer. At first I thought it might have been a strange co-incidence that no one has empathized with my situation but actually after repeated service failures I am convinced that it is relating to the culture and the leadership of your hotel. I have never seen such indifference to customers ever in my travels. Whilst I know that this is not a 5 star luxury hotel - one of the main reasons that I chose Accor for my stay here was that I felt I could trust the global brand and that it would be a decent experience from a global chain hotel. I'm sad to say that as a business traveller I will never be able to stay at an Ibis hotel again - as I have been constantly sleep deprived and just can't afford to be let down. I'm very busy in my work and when I select a hotel it is for the fact that I know I can get a good night's sleep and the basics. I'm really sad to say that this has not been the case in both my stays in the Ibis Styles in Singapore. I feel that you may get a lot of tourists from other countries in this hotel - but to me what is amazingly clear to see is how your staff and leadership at this hotel treat everyone as a number, and part of a herd. There is no interest in helping customers even if they are not having a great time at the hotel and this lack of empathy ultimately will destroy your brand.

Location was great, room very small, wifi didn't work for the whole 3 day stay.

Great hotel will stay there again