ibis Styles Singapore On Macpherson - Singapore

Poor wifi signal. No free parking. Poor accommodation arrangement. First night check in provide the noisy room for my stay. Request for maintenance support, take half an hour not turn up. Go to reception for this issue, claimed forget my room number of maintenance support. No room change due to fully book.

Just ok

The worst part about the stay I have had in the Ibis Styles has been the number of service failures that I have experienced where your staff actually don't care about the customer. At first I thought it might have been a strange co-incidence that no one has empathized with my situation but actually after repeated service failures I am convinced that it is relating to the culture and the leadership of your hotel. I have never seen such indifference to customers ever in my travels. Whilst I know that this is not a 5 star luxury hotel - one of the main reasons that I chose Accor for my stay here was that I felt I could trust the global brand and that it would be a decent experience from a global chain hotel. I'm sad to say that as a business traveller I will never be able to stay at an Ibis hotel again - as I have been constantly sleep deprived and just can't afford to be let down. I'm very busy in my work and when I select a hotel it is for the fact that I know I can get a good night's sleep and the basics. I'm really sad to say that this has not been the case in both my stays in the Ibis Styles in Singapore. I feel that you may get a lot of tourists from other countries in this hotel - but to me what is amazingly clear to see is how your staff and leadership at this hotel treat everyone as a number, and part of a herd. There is no interest in helping customers even if they are not having a great time at the hotel and this lack of empathy ultimately will destroy your brand.

Location was great, room very small, wifi didn't work for the whole 3 day stay.

Great hotel will stay there again