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All properties in Tulum, Quintana Roo, Mexico
1 room, 2 adults

Alaya Tulum - Tulum

3.5-star3.5 stars
Great for familiesThis property has good facilities for families.
Carretera Tulum Boca Paila Km 8.3, Tulum, QROO, 77780, Mexico

3.5-star beachfront hotel with restaurant, near Tulum Beach
  • Free WiFi
  • Everything was amazing from the service to the location. I can’t say enough about this…Feb 27, 2020
  • Alaya has some of the best service you can ask for. Truly everyone went above and beyond…Jan 28, 2020

Alaya Tulum - Tulum

More Info: 6823 2342

from S$475
  • Ocean View King
  • Partial Ocean View Deluxe Double
  • Family Villa
  • Apartment with Kitchenette
  • Garden Villa King
  • Oceanfront King
  • Partial Ocean View Double

What’s around Alaya Tulum - Tulum

Landmarks

  • On the beach
  • Tulum Beach - 1 min walk
  • Sian Ka'an Biosphere Reserve - 35 min walk
  • SFER IK - 2.6 mi / 4.2 km
  • Tulum Mayan Ruins - 5.2 mi / 8.4 km
  • Playa Paraiso - 4.2 mi / 6.8 km
  • Tulum National Park - 5.2 mi / 8.4 km
  • Gran Cenote - 7.5 mi / 12 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 113 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 20 rooms

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
The front desk is open daily from 7 AM - 10 PM.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets stay free

  • Restrictions apply *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • No parking

  • Free nearby parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Spa services on site
  • Bicycle rentals on site
  • Ecotours nearby
Services
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Laundry facilities
  • Wedding services
Facilities
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
  • Patio
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Stay connected
  • Free WiFi
Food and drink
  • Refrigerator
  • Cookware, dishware, and utensils
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Onsite venue - This restaurant specializes in international cuisine and serves breakfast and lunch.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Alaya Tulum - Tulum’s small print

Also known as

  • Alaya Tulum Hotel
  • Alaya Tulum Hotel
  • Alaya Tulum Tulum
  • Alaya Tulum by Ahau
  • Alaya Tulum Hotel Tulum
  • Alaya Hotel
  • Alaya Tulum
  • Alaya Tulum Ahau Hotel
  • Alaya Ahau Hotel
  • Alaya Tulum Ahau
  • Alaya Ahau

Policies

For details on pet restrictions, contact the property at the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Breakfast costs between USD 15 and USD 30 per person (approximately)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Exceptional 9.4 From 91 reviews

Exceptional 10.0
Heavenly!!!
We stayed at Alaya Tulum for my husband's 40th birthday, we were with our 19-month old daughter, and had the most amazing experience! Got the beach front room, which was totally worth it, as the whole hotel is magical, but waking up to the sight of the sea is hard to beat. The hotel has a restaurant with delicious food, the service was great, employees are friendly and always ready to help. They went above and beyond to make sure our stay was amazing. The hotel was very well-kept, and my only complaint would be that the shower water never got warm, which wasn't ideal since we were traveling with a toddler. Overall very pleased with our stay, and would absolutely be back!
Katya, us4 night family trip
Exceptional 10.0
Fantastic hotel and service
It is a very exotic hotel with amazing service.
Xiaoting, us1 night trip with friends
Very good 8.0
It’s not a kids friendly place. Everyday there was cockroaches in our room.
Shahin, us4 night family trip
Exceptional 10.0
Luxury on one of the best beaches in the world
Beautiful, modern tree houses right on the beach. The staff were super friendly and the yoga sessions offered on property were great.
Jonathan, us3 night trip
Very good 8.0
Nice villas. Neighborhood not so good.
The hotel itself its lovely. Great beach and villas. Seaweed gets cleaned every day. We were very happy with our family villa with a bunk bed. The area isn't great though. You get good few restaurants and shops nearby but it's all at very busy road with no footpath or lights at evening time. It's not safe to walk at all and traffic there gets crazy for such a small side road. Lots of construction work happening in the neighborhood. We wouldn't come back beacuse of this. Also, we tought the restaurant in the hotel and most places on the area are overpriced. Don't get me wrong food was lovely but €50 for breakfast for two adults and a 6 year old its way too much to be paying every day. Service in the hotel could be better based on what you spend per night.
ie4 night family trip

Alaya Tulum - Tulum

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