DoubleTree by Hilton Asheville Downtown

Photo gallery for DoubleTree by Hilton Asheville Downtown

Primary image
Indoor pool
Indoor pool
42-inch TV with cable channels, MP3 dock
Premium bedding, desk, laptop workspace, blackout drapes

Overview of DoubleTree by Hilton Asheville Downtown

DoubleTree by Hilton Asheville Downtown

4.0 star property
4-star hotel with indoor pool, near Harrah's Cherokee Center - Asheville

8.8/10 Fabulous

986 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
199 Haywood St, Asheville, NC, 28801
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness center
  • Self parking
  • Coffee shop/cafe
  • Business center
  • 3 meeting rooms
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Sofa bed
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Premium TV channels
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Downtown Asheville
  • Harrah's Cherokee Center - Asheville - 4 min walk
  • Grove Arcade - 5 min walk
  • Pack Square - 13 min walk
  • Wicked Weed Brewing - 15 min walk
  • The Orange Peel - 16 min walk
  • Grey Eagle - 16 min walk
  • University of North Carolina at Asheville - 28 min walk
  • Basilica of Saint Lawrence - 1 min drive
  • Asheville Community Theatre - 1 min drive
  • Diana Wortham Theatre - 1 min drive

Getting around

  • Asheville Regional Airport (AVL) - 18 min drive

About this property

DoubleTree by Hilton Asheville Downtown

DoubleTree by Hilton Asheville Downtown features a rooftop terrace and puts you within a 5-minute walk of Harrah's Cherokee Center - Asheville. The coffee shop/cafe is the perfect spot for a bite to eat, and after having fun at the indoor pool, you can unwind with a drink at the bar/lounge. Other highlights at this upscale hotel include a 24-hour fitness center, a fitness center, and a snack bar/deli. The helpful staff and location get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 140 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 4 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Secured covered onsite self parking (USD 16.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Private dining
  • Snack bar/deli

Taking the kids

  • Children stay free

What to do

  • Winery tours nearby

Working away

  • Business center
  • 3 meeting rooms
  • Conference space (2020 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2015
  • Rooftop terrace
  • 24-hour fitness center
  • An indoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Languages spoken

  • English

Room amenities

Be entertained

  • MP3 docking station
  • 42-inch TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Double sofa bed
  • Alarm clock
  • Premium bedding

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Mini-fridge

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Dining

The Montford Rooftop Bar - This rooftop bar specializes in American cuisine and serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
The Dogwood Cafe - This buffet restaurant serves breakfast only. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 16 for adults and USD 12 for children (approximately)

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Covered self parking costs USD 16.00 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Long-term renters welcome.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

Hyatt Place Asheville/downtown Hotel Asheville
Hyatt Place Asheville/downtown Hotel
Hyatt Place Asheville/downtown Asheville
Hyatt Place Asheville/downtown
Doubletree By Hilton Asheville
Hyatt Place Asheville/Downtown
DoubleTree by Hilton Asheville Downtown Hotel
DoubleTree by Hilton Asheville Downtown Asheville
DoubleTree by Hilton Asheville Downtown Hotel Asheville

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.2/10

Cleanliness

8.9/10

Staff & service

8.7/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

Elena, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great Place
Perfect location. Clean rooms, safe area, great view. Super friendly staff, very accommodating. The montford was a wonderful bonus. great view , specialty coctails and snacks
Fawn, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Marc, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Deborah, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Charging for handicap parking!
Good Morning! The only major issue we had with our stay at the double tree by hiilton downtown asheville hotel was you charged us a daily fee for handicap parking. We felt that was very very very inconsiderate and a inconvenience! Thx, Craig.
Craig, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Keith, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Worked great for us, but if you are a light sleeper the hey noise may be an inconvenience
Larry, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Professional and Pleasant
My experience was really wonderful. The place was clean and comfortable. But I need to mention the young lady at the front desk on 5/11/2022 at 11:45 AM. She was so pleasant and accommodating! She explained things about the parking and check-in/out process. She was so lovely and professional. I wish I had her name. But she was very helpful to me. She made my business stay calm and orderly. Thank you young lady!
Aretha, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

David, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Stay for comfort
Great stay. The roof top bar was excellent and the room was clean, decorated beautifully in modern styling, and the bedding was luxurious. The front desk staff was so helpful and the cookies were great!
Savetra, 1-night trip
Verified Hotels.com guest review