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Hotel Devi Grand

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Exterior
Deluxe Double Room Single Use, 1 King Bed, Accessible, Pool View | Pool waterfall | Outdoor pool
Outdoor pool
Deluxe Double or Twin Room, 1 Double Bed, Hill View, Mountainside | 1 bedroom, Frette Italian sheets, premium bedding, minibar
Luxury Studio Suite, 1 King Bed with Sofa bed, Valley View, Mountainside | 1 bedroom, Frette Italian sheets, premium bedding, minibar

Overview of Hotel Devi Grand

Hotel Devi Grand

4.0 star property
Mountain hotel in Katra with free water park and spa

8 verified Hotels.com guest reviews

Popular amenities

  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
  • Lounge area
Map
Near Toll Barrier, Reasi Road, Katra, Jammu and Kashmir, 182301

Room options

About this area

What's nearby

  • Vaishno Devi Mandir Temple - 21 min drive

Getting around

  • Jammu (IXJ-Satwari) - 86 min drive
  • Shri Mata Vaishno Devi Katra Railway Station - 23 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Sagar Ratna - 8 min walk
  • Madhuban - 12 min walk
  • Sagar Ratna - 13 min walk
  • Pooja Vaishno Dhaba - 14 min walk
  • Vaishno Devi - 18 min walk

About this property

Hotel Devi Grand

A great choice for a stay in Katra, Hotel Devi Grand features a free water park and offers an airport shuttle (available 24 hours) for INR 3000 per vehicle. You can visit the spa to indulge in sports massages, body treatments or Ayurvedic treatments, and vegetarian cuisine is served at Harvest Gold, which is open for breakfast. Other highlights at this upmarket hotel include a water park, an outdoor pool and a bar/lounge.

Languages

English, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC), COVID-19 Guidelines (WHO) and Operational Recommendations for Hotels (FHRAI - India)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 72 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from noon until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • BBQs
  • Free daily reception
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's club (surcharge)
  • Free water park access
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop

What to do

  • Shopping

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre (2500 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2006
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Health club
  • An outdoor pool
  • Free water park
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages

  • English
  • Hindi

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Sofa bed
  • Premium bedding

What to enjoy

  • In-room massage
  • Balcony
  • Individually furnished and decorated
  • Separate dining area
  • Separate sitting area

Freshen up

  • Two bathrooms
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Fridge (on request)
  • Cookware, dishes and utensils

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Health Club has 2 treatment rooms, including rooms for couples. Services include sports massages and body treatments. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including Ayurvedic and reflexology. Public bath/onsen services include an indoor public bath.

Dining

Harvest Gold – This poolside restaurant specialises in vegetarian cuisine and only serves breakfast. Open 24 hours.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of INR 3000 per vehicle (roundtrip)
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 5 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • COVID-19 Guidelines (CDC)
  • COVID-19 Guidelines (WHO)
  • Operational Recommendations for Hotels (FHRAI - India)

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

HOTEL DEVI GRAND Katra
HOTEL DEVI GRAND
DEVI GRAND Katra
DEVI GRAND
HOTEL DEVI GRAND Hotel
HOTEL DEVI GRAND Katra
HOTEL DEVI GRAND Hotel Katra

Frequently asked questions

Does Hotel Devi Grand offer free cancellation for a full refund?
Yes, Hotel Devi Grand does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Devi Grand?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Devi Grand?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hotel Devi Grand?
Sorry, pets aren't allowed.
Is an airport shuttle service offered by Hotel Devi Grand?
Yes, an airport shuttle is available. The charge is INR 3000 per vehicle roundtrip.
What are the check-in and check-out times at Hotel Devi Grand?
You can check in from noon - anytime. Check-out time is noon.
What is there to do at Hotel Devi Grand and nearby?
Hotel Devi Grand has a spa, a water slide and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Hotel Devi Grand?
Yes, Harvest Gold offers vegetarian cuisine, garden views and poolside dining. Nearby restaurants include Sagar Ratna (8-min walk), Madhuban (12-min walk) and Sagar Ratna (13-min walk).
Does Hotel Devi Grand have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Hotel Devi Grand have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Devi Grand like?
Hotel Devi Grand is located a short 18-minute walk from Raghunath Temple.

Reviews

5.2

5.5/10

Cleanliness

6.5/10

Staff & service

5.0/10

Property conditions & facilities

Reviews

2/10 Poor

The hotel was horrible! Food was not good. The rooms were bad. Some of the staff were nice. There was construction going on everywhere.
Gregory, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

rajiv, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

very nice
very nice friendly
Verified Hotels.com guest review

8/10 Very good

Staff cordial. Room needs some done up there was no wi fi in room. Even in reception area it was slow
Verified Hotels.com guest review

2/10 Poor

Disgusting bathrooms, bare rooms. disappointing br
This hotel should be taken off the Expedia website. The facilities provided in the rooms were of a 2 star category.
Verified Expedia guest review

4/10 Fair

Hotel is reasonable but Internet issue
Hotel is good but you will need Internet as mobile network is not available. For Internet we need to sit in lobby and it's very slow. Good part is they provide taxi for free to local market and railway station drop.
Verified Expedia guest review

4/10 Fair

Not worth staying.
Service is not good and staff do not speak English as they described on website. Staff do not pay attention to guest and put the phone down on guest when asked for service and did not explain in English. Checked in late on 20th Oct night and room phone was not working to ask for service or to report faults. No hot water and wifi in the room was available with broken drain pipe under the sink. Room TV reception is bad analogue signal and not international news channels. Old style AC has no cover panel. Reported these faults next day morning again before going out. Found that problems were still not fixed when returned at night back to hotel after exhausting trip. Again unattentive staff who couldn't speak English and have no proper manner to treat guests.
Verified Hotels.com guest review

10/10 Exceptional

wow experience
Enjoyed the trip..perfect ambience..co operating staff..worth visiting next time
Verified Hotels.com guest review