2/10 Poor
24 February 2023
This should not be a 5 star property, there is no room service dining available, the hotel rooms are freezing even the hallways are freezing, the temperature control does not work, the staff aren’t helpful at all, when I checked in the staff didn’t even show me how to get to my room, I got lost several times , there was no help with luggage up the stairs that you have to go up with no elevator if getting a suit which is on the 4th floor. The set up is very old, the rooms are tiny. Additionally we asked the staff to recommend restaurants, the Peruvian and Japanese woman recommended a restaurant and called taxi for us. We arrived there and they were closed. Tracking employees and staff with areas around would be very helpful. Overall horrible experience, the temperature of rooms were beyond freezing which made the stay extremely uncomfortable. Never again, this hotel should be removed from the 5 star listing, has no amenities!
Anna
Anna, 1-night romance trip
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