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1 room, 2 adults

Hyatt Ziva Cancun - Cancun

4.5-star4.5 stars
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500, Mexico

4.5-star beachfront property with spa, near Delphinus Dreams
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Exceptional9.4
WiFi
Good internet service
Room
Great room
Breakfast
Tasty breakfast
Comfort
Very comfortable
1859See all 1,859 Hotels.com reviews
From 7,502 reviews

TripAdvisor Traveller Rating

Hyatt Ziva Cancun - Cancun

More Info: 6823 2342

from S$616
  • Ocean Front Pyramid Suite (with Sofa Bed)
  • Dolphin View Master King (with Sofa Bed)
  • Resort View Double
  • Turquoize Sky Ocean Front Master King
  • Turquoize Sky Ocean Front Master Double
  • Swim Up King (with Sofa Bed)
  • Swim Up Double
  • King (with Sofa Bed)
  • Double
  • Turquoize Sky Swim Up Ocean Front Master Double
  • Club Ocean Front Double
  • Turquoize Sky Swim Up Ocean Front Master King
  • Dolphin View Master Double
  • Ocean Front King (with Sofa Bed)
  • Ocean Front Double
  • Club Ocean Front Corner Suite
  • Turquoize Ocean Front Master King
  • Suite, 2 Double Beds, Concierge Service, Oceanfront (Turquoize Ocean Front Master)
  • Ocean View King (with Sofa Bed)
  • Ocean View Double
  • Resort View King (with Sofa Bed)
  • Club Ocean Front King

What’s around Hyatt Ziva Cancun - Cancun

Landmarks

  • In Zona Hotelera
  • Tortuga Beach - 40 min walk
  • Delphinus Dreams - 1 min walk
  • Caracol Beach - 1 min walk
  • Forum Beach - 3 min walk
  • Cancun Convention Center - 6 min walk
  • Gaviota Azul Beach - 1 min walk
  • Forum By The Sea Mall - 8 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 30 min drive
  • Onsite parking not available
  • Area shuttle (surcharge)

At a glance

Key facts

Size

  • 547 rooms

Arriving/leaving

  • Check-in time 3 PM-3 PM
  • Check-out time is noon
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • No parking

Offsite

  • Area shuttle *

Other information

  • All-inclusive rates available
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
Food and drink
  • 8 restaurants
  • 7 bars/lounges
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Number of outdoor pools - 3
  • Children's pool
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Basketball on site
  • Playground on site
  • Snorkeling on site
Working away
  • Business center
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
Facilities
  • Elevator/lift
  • Designated smoking areas
  • Rooftop terrace
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Sofa bed size double
  • Premium bedding
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Hyatt Ziva Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 19 treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Moongate - This restaurant specializes in Asian cuisine and serves dinner only.

La Bastille - This restaurant specializes in French cuisine and serves dinner only.

El Mercado - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Breeze Grill - This steakhouse serves breakfast, lunch, and dinner.

Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner.

Hyatt Ziva Cancun - Cancun’s small print

Also known as

  • Hyatt Ziva Cancun All Inclusive
  • Hyatt Ziva Cancun
  • Hyatt Ziva Cancun All Inclusive All-inclusive property
  • Hyatt Ziva

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Exceptional 9.4 From 1,859 reviews

Hyatt Ziva Cancun - Cancun
Poor2.0
Unhelpful & argumentative staff, mediocre food
Good location & lovely setting but multiple issues. Individually not a problem but all together over 1 night not acceptable - Room was not ready despite arriving after check in time (travelling with 2 small children 2 & 4 years old after a long journey), key cards were literally thrown at me once room was ready 1 hour later, no instruction on where room was (there are multiple buildings with an odd numbering system - 2532 indicates tower 2, level 5, room 32 for example). Food throughout was mediocre to bad (uncooked pasta, nuts on dishes despite us indicating a nut allergy), no towels by the pool at 4pm in the afternoon (concierge did resolve eventually) and generally rude staff throughout most of the resort (front desk were actually argumentative and fairly agressive). We had a week in a hotel next door prior to one night here which was at a lower cost with significantly better food & service. I travel extensively (70-80 nights in hotels typically per annum) and this experience alone would deter me from the Hyatt brand in the future.
Adrian, gb1 night family trip
Hyatt Ziva Cancun - Cancun
Very Good8.0
The check-in process was really slow, other than that the hotel is gorgeous and food is good. We really enjoyed the stay!
Zhen, us5 night family trip
Hyatt Ziva Cancun - Cancun
Exceptional10.0
We had a beautiful experience all personal and employees were very friendly and happy to assist and serve. The level of service is beyond expected. They will all go the extra mile to Make you feel comfortable.
Zalmen, us4 night romance trip
Hyatt Ziva Cancun - Cancun
Very Good8.0
Beautiful place. Myself and other guests were not thrilled to see dolphins in captivity though.
Cindy, usRomance trip
Hyatt Ziva Cancun - Cancun
Exceptional10.0
Fun Family Vacation
Great place! Loved our room view! My family had a great time!
Alice, usFamily trip

See all reviews

Hyatt Ziva Cancun - Cancun

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