Bonnie Castle Resort & Marina

Photo gallery for Bonnie Castle Resort & Marina

Desk, rollaway beds, free WiFi, bed sheets
Seasonal outdoor pool
Terrace/patio
Room amenity
Desk, rollaway beds, free WiFi, bed sheets

Overview of Bonnie Castle Resort & Marina

Bonnie Castle Resort & Marina

3.0 star property
3-star hotel with restaurant, near Heart Island

6.8/10 Good

970 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Refrigerator
  • Connecting rooms available
Map
31 Holland Street, Alexandria Bay, NY, 13607
Main amenities
  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Seasonal outdoor pool
  • Business center
  • 24-hour front desk
  • Air conditioning
  • ATM/banking services
  • Banquet hall
For families
  • Rollaway/extra beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Coffee/tea maker
  • Cable TV service
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Thousand Islands Winery - 9 min drive
  • Thousand Islands Bridge - 15 min drive
  • Boldt Castle - 20 min drive
  • Lake Ontario - 26 min drive

Getting around

  • Watertown, NY (ART-Watertown Intl.) - 40 min drive
  • Gananoque Station - 33 min drive

About this property

Bonnie Castle Resort & Marina

Enjoy your visit to Alexandria Bay with a stay at Bonnie Castle Resort & Marina. The restaurant is the perfect spot for a bite to eat, and after having fun at the seasonal outdoor pool, you can unwind with a drink at the bar/lounge. The pool and helpful staff get good marks from fellow travelers.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 128 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking includes off-street options

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk

Facilities

  • ATM/banking
  • Seasonal outdoor pool

Accessibility

  • In-room accessibility

Languages

  • English

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker

Sleep well

  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Free toiletries
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator

More

  • Housekeeping (on request)
  • Connecting/adjoining rooms available

Special features

Dining

Riverside Sports Bar - Onsite restaurant. Guests can enjoy alfresco dining (weather permitting).

Fees & policies

Refundable deposits

  • Deposit: USD 100.00 per stay

Renovations and closures

The following facilities will be closed during the winter:
  • Bar/Lounge
  • Dining venue
  • Swimming pool

Children & extra beds

  • Rollaway beds are available for USD 25 per night

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from May to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Bonnie Castle
Bonnie Castle Alexandria Bay
Bonnie Castle Resort
Bonnie Castle Resort Alexandria Bay
Bonnie Castle Hotel Alexandria Bay
Bonnie & Marina Alexandria Bay
Bonnie Castle Resort & Marina Hotel
Bonnie Castle Resort & Marina Alexandria Bay
Bonnie Castle Resort & Marina Hotel Alexandria Bay

Frequently asked questions

Overall score and ratings

6.8

Good

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

4/10 Fair

Gregory, 1-night trip
Verified Hotels.com guest review

6/10 Good

Disappointed that there was no elevator , did not know when I booked .Also thought we would have breakfast but not provided .Having to go from two different buildings for pool and food was inconvenient . Far from village if walking with children. Would not stay again
Sharon, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

JOHN, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Laurie, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Great location, but needs to be updated.
We stayed for three days, two nights. The room was clean when we arrived. However, when we woke up the next morning, the bathroom was full of dead flies. The jacuzzi, counter, floor, everything. I didn’t have anything to clean up with so I just put towels down on the floor. Our final morning brought us some crickets. We used the jacuzzi once and it was nice but I didn’t want to use it anymore because the next morning it was full of dead flies. The balcony is nice with a beautiful view but very narrow. The wifi is VERY spotty and I ended up using my cell data and hotspot. The room overall was clean, but everything is very outdated. The price was steep considering the insect problem.
Kristy, 2-night trip
Verified Hotels.com guest review

6/10 Good

Volodymyr, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Unimpressed …
I rarely have anything bad to say about a hotel. This stay however was not good. First, the hotel policy stated they charge $100 on arrival and then take it off your bill. I’m fine with that. However that’s not what they did. Instead they charged me $250 before I even arrived. My room was cleaned once on a four day stay and the room door was left ajar after it was cleaned. I let the office know and received the comment of well that shouldn’t have happened. Upon check out I was charged four dollars a day for cleaning. Again it was only cleaned once so I asked about the charge. I was told there was nothing that could be done and that it had been cleaned everyday. It definitely had not been. Also breakfast was supposed to be included. On arrival I was told they only have breakfast in the winter. It would have been nice to know that ahead of time.
Bethany, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Joanne, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Brandon, 1-night trip
Verified Hotels.com guest review

6/10 Good

Room smelled of cigarette smoke
Edward J, 4-night family trip
Verified Hotels.com guest review