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Merchant Hotel

3.5 star property
3.5-star hotel with restaurant, near KOMTAR

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Merchant Hotel

Photo gallery for Merchant Hotel

Free minibar, in-room safe, desk, iron/ironing board
View from property
Front of property
Local and international cuisine
Lobby

Overview of Merchant Hotel

7.6 out of 10 Good
7.6/10 Good

Property highlights

  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
  • 24/7 front desk
Map
55 Jalan, George Town, Penang, 10000
Main amenities
  • Daily housekeeping
  • Restaurants
  • Room service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Meeting room
  • Multilingual staff
  • Free newspapers in the lobby
  • Luggage storage
Feel at home
  • Connecting/adjoining rooms available
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
  • Lift

Room options

View all photos for Executive Twin Room, 2 Single Beds

Free minibar, in-room safe, desk, iron/ironing board

Executive Twin Room, 2 Single Beds

  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 1 King Bed

Free minibar, in-room safe, desk, iron/ironing board

Deluxe Double Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Single Beds

Free minibar, in-room safe, desk, iron/ironing board

Deluxe Twin Room, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Double Room, 1 King Bed

Free minibar, in-room safe, desk, iron/ironing board

Executive Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

About this area

What's nearby

  • In Downtown George Town
  • KOMTAR - 12 min walk
  • Swettenham Pier Cruise Terminal - 3 min drive
  • Gurney Drive - 3 min drive
  • Gurney Plaza - 5 min drive
  • Penang Hill - 9 min drive
  • Queensbay Mall - 10 min drive
  • Ferringgi Beach - 32 min drive
  • AEON Mall Bukit Mertajam - 28 min drive
  • ESCAPE Adventureplay - 37 min drive

Getting around

  • Penang (PEN-Penang Intl.) - 28 min drive
  • Penang Sentral - 29 min drive

Restaurants

  • Tek Sen Restaurant - 8 min walk
  • Hanjan Eatery.soju Bar - 8 min walk
  • Bock Garden Meatless Cafe - 9 min walk
  • Furqan Thai Food Restaurant - 4 min walk
  • Kirishima Japanese Restaurant - 2 min walk
Map

About this property

Merchant Hotel

When you stay at Merchant Hotel, you'll be 0.6 mi (1 km) from KOMTAR and 5 mi (8 km) from Penang Hill. For a bite to eat, guests can visit Winger & Diners, which serves local and international cuisine and is open for breakfast.

Languages

Chinese (Mandarin), English, Filipino, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 93 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas
  • No stag or hen parties

Property amenities

Food and drink

  • Restaurant
  • Room service (limited hours)

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Freshen up

  • Private bathroom
  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Dining

Winger & Diners – This restaurant specialises in local and international cuisine and only serves breakfast.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; guests can access their rooms with a mobile device; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
Only registered guests are allowed in the guestrooms.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Merchant Hotel Penang
Merchant Hotel
Merchant Penang
Merchant Hotel Penang/George Town
Merchant Hotel George Town
Merchant George Town
Merchant Hotel Hotel
Merchant Hotel George Town
Merchant Hotel Hotel George Town

Frequently asked questions

Does Merchant Hotel offer free cancellation for a full refund?
Yes, Merchant Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Merchant Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Merchant Hotel?
Sorry, neither pets nor service animals are allowed.
What are the check-in and check-out times at Merchant Hotel?
You can check in from 3 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Are there restaurants at or near Merchant Hotel?
Yes, Winger & Diners offers local and international cuisine.
What's the area around Merchant Hotel like?
Merchant Hotel is a short 12-minute walk from KOMTAR and 13 minutes' walk from Pinang Peranakan Mansion.

Reviews

7.6

Good

7.8/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Poor

Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case.
Philip Puay Koon, 3-night trip
Verified Expedia guest review

8/10 Very good

Soo Men, 2-night trip
Verified Expedia guest review

8/10 Very good

Daniel, 2-night trip
Verified Hotels.com guest review

6/10 Good

Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too.
BOON KHIM, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Cheah Chee Seong, 2-night trip
Verified Expedia guest review

8/10 Very good

Old hotel conveniently located
It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back. The rooms are old but OK. Beds too soft like the pillows. We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.
James, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

KAR CHOON, 1-night trip
Verified Hotels.com guest review

8/10 Very good

1-night business trip
Verified Hotels.com guest review

8/10 Very good

Stephen-Claude, 6-night trip
Verified Hotels.com guest review

2/10 Poor

Bad experience stayed in Merchant Hotel
Phoon, 2-night trip with friends
Verified Hotels.com guest review