Guests
All properties in Malacca City, Malacca, Malaysia

The Straits Hotel & Suites

3.5-star hotel with outdoor pool, near Dataran Pahlawan Melaka Megamall

  • Free WiFi and free parking
From
S$61

Image gallery

  • Infinity Pool
  • Infinity Pool
  • Infinity Pool
  • Pool
  • Infinity Pool
Infinity Pool. Image 1 of 59.
1 / 59Infinity Pool
No 1-B , Jalan Melaka Raya 2, Malacca City, 75000, Malaysia
7.4.Good.
  • Check in counter provided an excellent service 👍

    Jan 26, 2020

  • Check in counter provides a very Good service

    Jan 25, 2020

See all 111 reviews

Official standards

This property advises that it adheres to Safe & Clean (Malaysia) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Shopping
Convenient
Easy parking

The following facilities or services will be unavailable from October 25 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services
    • Free WiFi
    • Free parking
    • Pool
    • Airport transfer
    • Kitchenette
    • Non-smoking

    Property highlights

    Main amenities

    • 352 smoke-free guestrooms
    • Daily housekeeping
    • Restaurant and bar/lounge
    • 1 outdoor pool
    • Breakfast available
    • Fitness center

    For families

    • Rollaway/extra beds (surcharge)
    • Kitchenette
    • Private bathroom
    • Premium TV channels
    • Television
    • Free toiletries

    What’s around

    • In Taman Melaka Raya
    • Dataran Pahlawan Melaka Megamall - 7 min walk
    • Mahkota Parade Shopping Mall - 9 min walk
    • A Famosa - 10 min walk
    • Malacca Sultanate Palace Museum - 11 min walk
    • St Paul's Church - 12 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Deluxe Twin Room, City View
    • Deluxe King Heritage
    • Premier Room, Bathtub, City View
    • Executive Suite, Bathtub, City View (Straits Suite)
    • Family Suite, 2 Bedrooms, Non Smoking

    What’s around

    Landmarks

    • In Taman Melaka Raya
    • Dataran Pahlawan Melaka Megamall - 7 min walk
    • Mahkota Parade Shopping Mall - 9 min walk
    • A Famosa - 10 min walk
    • Malacca Sultanate Palace Museum - 11 min walk
    • St Paul's Church - 12 min walk
    • Jonker Street Night Market - 17 min walk
    • Portuguese Settlement - 22 min walk
    • Mahkota Medical Center - 7 min walk
    • Christ Church - 16 min walk
    • Red Square - 16 min walk

    Getting around

    • Kuala Lumpur International Airport (KUL) - 89 min drive
    • Airport shuttle (surcharge)
    map
    See on map
    No 1-B , Jalan Melaka Raya 2, Malacca City, 75000, Malaysia

    At a glance

    Hotel size

    • This hotel has 352 rooms
    • This hotel is arranged over 23 floors

    Arriving/leaving

    • Check-in time 3 PM-midnight
    • Check-out time is noon
    • Express check-in/out

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Pets

    • No pets or service animals allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi and wired Internet access in rooms

    Transfers

    • Airport shuttle*

    Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • Coffee shop/café
    • Snack bar/deli
    • Poolside bar
    • Room service

    Things to do

    • Number of outdoor pools - 1
    • Fitness facilities
    • Sauna

    Working away

    • Business center
    • Meeting rooms

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Luggage storage

    Facilities

    • Year Built - 2013
    • Elevator
    • Safe-deposit box at front desk

    Accessibility

    • Braille or raised signage
    • In-room accessibility
    • Wheelchair-accessible parking
    • Wheelchair-accessible public bathroom
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible registration desk

    Languages Spoken

    • Chinese
    • English
    • Indonesian
    • Malay

    In the room

    Home comforts

    • Air conditioning
    • Coffee/tea maker

    Sleep well

    • Blackout drapes/curtains

    Freshen up

    • Private bathroom
    • Rainfall showerhead
    • Shower only
    • Bidet
    • Free toiletries
    • Hair dryer

    Be entertained

    • 40-inch flat-screen TV
    • Premium TV channels

    Stay connected

    • Desk
    • Free WiFi

    Food and drink

    • Kitchenette
    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe

    Fees & policies

    Refundable depositPay at property

    • Deposit: MYR 100.00 per stay

    Mandatory feesPay at property

    You'll be asked to pay the following charges at check-in or check-out:

    • A tax is imposed by the city: MYR 2.00 per accommodation, per night
    • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

    Optional extras

    • Buffet breakfast is offered for an extra charge of MYR 34 for adults and MYR 18 for children (approximately)
    • Airport shuttle service is offered for an extra charge

    Children & extra bedsPay at property

    • Rollaway beds are available for MYR 80 per night

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

    Contactless check-out is available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 48 hours between bookings.

    This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

    Policies

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted.

    Also known as

    • Straits Hotel Malacca
    • The Straits Hotel & Suites Hotel Malacca City
    • Straits Hotel
    • Straits Malacca
    • The Straits & Suites
    • The Straits Hotel & Suites Hotel
    • The Straits Hotel & Suites Malacca City

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, The Straits Hotel & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's an outdoor pool.
    • Sorry, pets and service animals aren't allowed.
    • You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
    • Yes, there's an onsite restaurant. The dining venue will be unavailable from October 25 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Nyonya Makko (3-min walk), Cottage Spices Nyonya Restaurant (3-min walk), and Bayonya (3-min walk).
    • Yes, an airport shuttle is available.
    • The Straits Hotel & Suites has an outdoor pool and a sauna, as well as a fitness center.
    7.4.Good.
    • 4.0.Fair

      Requested for connecting room but given side to side room but w/o connecting access . However, was informed when requested again later that need to pay additional for a connecting room which was a suite. Should have been informed earlier when checking in. Btw, the aircon in one of the given room is not working.

      Family, 1 night family trip, Jan 24, 2020

      Verified Expedia guest review

    • 6.0.Good

      Family trip for 2-deluxe room. One of the toilet was having unpleasant urine smell that make us decide to change and upgrade to Family Suite. There is only 2-lift serving the entire hotel room and it takes longer waiting time for the lift. Overall the stay is acceptable.

      HAFIZAH, 2 night family trip, Dec 26, 2019

      Verified Hotels.com guest review

    • 6.0.Good

      Lift not working. End up taking the stairs most of the time

      sarxxx, 2 night family trip, Dec 20, 2019

      Verified Expedia guest review

    • 4.0.Fair

      Disaapointing

      Room not well cleaned when we check in. Little or no amenities. Breakfast not enough

      Helen, 1 night trip, Dec 13, 2019

      Verified Hotels.com guest review

    • 4.0.Fair

      Staff was friendly and helpful. But the room was in generally bad shape. my room's walls were defaced by some kid and his artwork could still be visible after he has long checked out. The algorithm for the lifts need to be improved. crowds will be stuck at lvl 3 where the restaurant is after breakfast. If you want a basic hote which you only return to to sleepl this suits the bill. but if you want a great experience then this may not be the one for you.

      Jonathan, 2 night family trip, Dec 12, 2019

      Verified Expedia guest review

    • 6.0.Good

      Over rated for King sized suites. Felt like staying in normal room but paying suite price. Only area is bigger, that's all.

      2 night trip, Dec 12, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Everything superb, everything from the lobby to the check in / out to the house keeping to the security all superb.

      2 night family trip, Dec 4, 2019

      Verified Expedia guest review

    • 6.0.Good

      The room toilet smell bad, bath towel wasn't available. Door door (1807) facing glitches which is unable to unlock until the 2nd attempt.

      1 night family trip, Nov 30, 2019

      Verified Expedia guest review

    • 8.0.Very good

      Short and Sweet.

      Adequate hotel to stay in for a short weekend trip. Would not say it’s the best but it’s certainly a good stay. A point on cleanliness of the toilet has to be made. You can see that it was cleaned with very minimal effort. If you’re observant, it will definitely gross you out. Also a note for the hotel: what’s the point of having a re-use/replace towels program if you’re not going to stick to it? All my towels were replaced even though they were hanged, not complaining just curious. Overall a short and sweet stay.

      2 night trip, Oct 27, 2019

      Verified Hotels.com guest review

    • 2.0.Poor

      Poor Management. We were waiting at lobby more than half an hour for their staff do the room cleaning. ( we were reached hotel ard 530pm). The end the staff change another room for us but same floor. We saw the 3 cleaner play phone at the corridor. And the lift damn slow. :(

      1 night family trip, Oct 26, 2019

      Verified Expedia guest review

    See all 111 reviews