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New Grand Park Hotel

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Front of property
Deluxe Double or Twin Room | Desk, free WiFi, bed sheets
Breakfast, lunch, dinner served; international cuisine
Deluxe Double or Twin Room | Bathroom | Deep-soaking bathtub, free toiletries, towels

Overview of New Grand Park Hotel

New Grand Park Hotel

3.0 star property
Central Surabaya hotel with restaurant, connected to the convention centre
8.0 out of 10 Very good
8.0/10 Very good

1 verified guest review

Property highlights

  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry facilities
  • 24/7 front desk
Jl. Samudra 3-5, Surabaya, East Java, 60161
Main amenities
  • Daily housekeeping
  • Restaurants
  • Room service
  • Conference centre
  • 6 meeting rooms
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front desk safe
  • Water dispenser
  • Laundry service
  • Self-serve laundry
For families
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Lift
  • Bath or shower

Room options

About this area

What's nearby

  • Heart of Surabaya
  • Tunjungan Plaza - 3 min drive
  • Pakuwon Mall - 13 min drive

Getting around

  • Surabaya (SUB-Juanda) - 45 min drive
  • Tandes Station - 13 min drive
  • Surabaya Gubeng Station - 15 min drive
  • Surabaya Pasar Turi Station - 24 min walk
  • Surabaya Kota Station - 4 min walk


  • Black Kawa Coffee - 3 min walk
  • Depot Santong Cwie Kiauw Mie - 2 min walk
  • Cakue Peneleh - 8 min walk
  • Nasi Empal Udang Ibu Hj. Iyan - 1 min walk
  • Es teler & bakso 17 - 8 min walk

About this property

New Grand Park Hotel

Located near a train station, New Grand Park Hotel is a great choice for a stay in Surabaya. For a bite to eat, guests can visit Coffee Shop, which serves international cuisine and is open for breakfast, lunch and dinner. The property is only a short walk to public transportation: Surabaya Kota Station is 4 minutes away.


English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 118 rooms
  • Arranged over 4 floors


  • Check-in time starts at noon
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cots (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • No alcohol allowed on site
  • Clothing optional (nudity permitted in public areas)

Property amenities

Food and drink

  • Restaurant
  • Room service (limited hours)
  • Water dispenser

What to do

  • Shopping

Working away

  • 6 meeting rooms
  • Computer station
  • Conference centre


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services


  • 1 building/tower
  • Built in 1973
  • Safe-deposit box at front desk
  • Television in common areas
  • Shopping centre on-site
  • Reception hall


  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Bath or shower
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water


  • Daily housekeeping

Special features


Coffee Shop – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open 24 hours.

Fees & policies

Refundable deposits

  • Cash deposit: IDR 200000 per accommodation, per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Utility fee: IDR 50000 per accommodation, per night
  • Administrative fee: IDR 50000 per accommodation, per night

Optional extras

  • WiFi is available in guest rooms for an extra charge

Pool, spa, & gym (if applicable)

  • Facility access costs IDR 50000 per accommodation, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.


There is limited hot water on site.
Clothing is optional at this property.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Parties and events are allowed on site.
Long-term renters welcome.
This property accepts credit cards.

Also known as

New Grand Park Hotel Surabaya
New Grand Park Hotel
New Grand Park Surabaya
New Grand Park
New Grand Park Hotel Surabaya, Java
New Grand Park Hotel Hotel
New Grand Park Hotel Surabaya
New Grand Park Hotel Hotel Surabaya

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at New Grand Park Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at New Grand Park Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at New Grand Park Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at New Grand Park Hotel?
You can check in starting at noon. Check-out time is noon.
Are there restaurants at or near New Grand Park Hotel?
Yes, Coffee Shop offers international cuisine.
Does New Grand Park Hotel have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around New Grand Park Hotel like?
New Grand Park Hotel is in the heart of Surabaya, a short 4-minute walk from Surabaya Kota Station and 3 minutes' walk from Pasar Atum Mall.



Very good




Staff & service


Property conditions & facilities


8/10 Very good

Verified guest review