We visited to celebrate my partner’s sister’s birthday, so had 3 family rooms. We have a 8 year old daughter, but they put a cot in our room. I asked twice to get an extra fold bed, and they didn’t have a clue what to do. We all ended up sharing a bed on the first night, and by mid morning the next day, they still hadn’t taken the cot out and provided an extra bed. They said they didn’t have any. I then saw a cupboard open with 4 foldable beds, so I took one myself and put it in our room.
No one at the hotel knew what they were doing. Their answer to every question was “let me get the manager”, or they just stare at you blankly. They said they were under-staffed, but that doesn’t excuse complete incompetence.
On the Saturday night, there was a party downstairs. I have no issue with there being a party, but the music was so loud and the windows are so thin that you feel like you’re at the party in your room, so neither myself, my partner or our young daughter could sleep until after midnight. I complained downstairs and they decided that closing the windows in the party room would suffice. I asked why, knowing that we had booked a family room as a family and asked for extra beds, did they think it was a good idea to place us directly above an area where a party would be taking place. Rooms on the 2nd floor were quiet. Again, a shrug of the shoulders. No effort made to appease us. Awful place, which is a shame as the building and grounds are beautiful. Waste of money!