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1 room, 2 adults

21st Floor 360 Suitop Hotel

Ben Yehuda 34, Jerusalem, Israel

City-center hotel, steps from Ben Yehuda Street
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • המלון מלוכלך אין שירות בשבת השירות עד שבת היה חובבני אין פלייסטיישן כפי שהבטיחו לילדים…Dec 17, 2020
  • Amazing location with spectacular view of the Old City and a direct view towards the…Dec 6, 2020

21st Floor 360 Suitop Hotel

from S$160
  • Suite (Platinium Duplex)
  • Suite (Prestige Duplex)
  • Presidential Duplex, 2 Bedrooms (suite)
  • Classic Room, City View (18 floor)

What’s around 21st Floor 360 Suitop Hotel

Landmarks

  • In Jerusalem City Centre
  • Israel Museum - 25 min walk
  • Western Wall - 25 min walk
  • Al-Aqsa Mosque - 27 min walk
  • Ben Yehuda Street - 1 min walk
  • Jerusalem Great Synagogue - 8 min walk
  • Machane Yehuda Market - 10 min walk
  • Mamilla Mall - 13 min walk

Getting around

  • Ben Gurion Airport (TLV) - 41 min drive
  • Jerusalem (JRS-Malha Railway Station) - 14 min drive
  • Jerusalem Malha Station - 15 min drive
  • Jerusalem Biblical Zoo Station - 15 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 14 rooms
  • This hotel is arranged over 1 floor

Arriving/leaving

  • Check-in time 3 PM-8:00 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
The front desk is open daily from 8 AM - 8 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Please note that check-in starts at 8 PM on Saturdays and Jewish holidays.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (USD 26 per day)

  • Wheelchair-accessible parking on site

Payment types at the property

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Things to do
  • Fitness facilities
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2015
  • Elevator
  • Safe-deposit box at front desk
Accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • French
  • Hebrew
  • Russian

In the room

Home comforts
  • Air conditioning
  • Espresso maker
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Number of living rooms
  • Separate sitting area
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer (on request)
Be entertained
  • 35-inch LCD TV
  • Premium TV channels
  • IPod docking station
  • MP3 docking station
  • Video-game console
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free international calls
Food and drink
  • Refrigerator
  • Microwave
  • Kitchen
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

21st Floor 360 Suitop Hotel’s small print

Also known as

  • 21st Floor 360 Suitop Hotel Jerusalem
  • 21st Floor 360 Suitop Hotel
  • 21st Floor 360 Suitop Jerusalem
  • 21st Floor 360 Suitop
  • 21st Floor 360 Suitop
  • 21st Floor 360 Suitop Hotel Hotel
  • 21st Floor 360 Suitop Hotel Jerusalem
  • 21st Floor 360 Suitop Hotel Hotel Jerusalem

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • All citizens of Israel may be charged the national value-added tax

Optional extras

Self parking costs USD 26 per day

Rollaway beds are available for USD 210 per night

Cribs/Infant beds are available for USD 50 per night

Airport shuttle service is offered for an extra charge of USD 100 per vehicle (one-way)

Airport shuttle service for children costs USD 100 (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for 21st Floor 360 Suitop Hotel

  • Does 21st Floor 360 Suitop Hotel offer free cancellation for a full refund?
    Yes, 21st Floor 360 Suitop Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at 21st Floor 360 Suitop Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at 21st Floor 360 Suitop Hotel?
    Yes. Self parking costs USD 26 per day.
  • Are pets allowed at 21st Floor 360 Suitop Hotel?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at 21st Floor 360 Suitop Hotel?
    You can check in from 3 PM - 8:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near 21st Floor 360 Suitop Hotel?
    Yes. Nearby restaurants include Moshiko (3-min walk), Birman (4-min walk), and Chakra (4-min walk).
  • Is airport shuttle service offered by 21st Floor 360 Suitop Hotel?
    Yes, an airport shuttle is available. The charge is USD 100 per vehicle one-way.
  • What is there to do at 21st Floor 360 Suitop Hotel and nearby?
    Maintain your daily exercise routine at the gym.

Recent reviews

Good 7.8 From 120 reviews

Good 6.0
Not pleased at all
When I booked this hotel room under "in the room" it said that there was a jetted bathtub and there was not a jetted bathtubs but a regular shower and above all they charged me an extra 50 shekel in taxes which was not shown at all on this app which had to pay in cash and there was no toilet paper in the room.
Ethan, us1 night trip
Fair 4.0
There are better hotels
Bad maintenance of the rooms. Bad service, very hard to catch someone on the phone. No warm water for shower. Go to other hotel!
il1 night family trip
Good 6.0
Great location,Customer relations should improve
We took the basic double room and got a room on the 18th floor which half of it was still under construction, so there was paint smell and during the day there was noise (at night it was fine). So I would upgrade to a room on the 21st floor is possible. Pros: +Great Location, close to Jaffa street and right in the middle between Mahane Yehuda and Mamila. 10-15 mins walk to the old city. +Amazing View. +Good value for money. +Comfortable mattress and decent water pressure. Cons: - Service was a problem. The receptionist was nice. The manager/owner was not. We arrived at Thursday 16:30 for 1 night. The manager told us that the check-out time is earlier on 10:00-10:30 Friday. When we told him that in the reservation it says 12:00 he said that this is because at 14:00 Israel goes to lock down. We told him that we should have been informed before arriving since it changes our plans but he wasn't interested, didn't apologize and just said he can't update what the web-site says quickly enough. It's important to note that the receptionist contacted me Thursday morning and could have told me that and that the lock down wasn't a surprise. Another issue was that we received the room without toilet paper. We found out only at 21:00 and no one was at the hotel. We called the emergency number and the guy send us to look in a dark storage room and we didn't find toilet paper. It took them over an hour to bring us the toilet paper. So I recommend to improve the way they treat customers.
Nadav, us1 night trip
Very good 8.0
The hotel is very well located, in the city center and not too far away from the old city. The view from the room is amazing. However, the room is not that well maintained. Another very strange incident we've had is that at 11PM, when everyone were asleep, the receptionist decided to knock on our door and then to call our cell phone, just to ask us if we turned our air conditioner off. I honestly cannot understand what is so urgent to wake us up with two small children just to ask us this question!
Dror, il1 night family trip
Exceptional 10.0
Exsellent
Friendly staff
il1 night trip
Good 6.0
NO HOT WATER? IT HAPPENS!
I picked here for my bride to stay the night before our wedding. Then I get a phone call from the friend staying with her to say that there was no hot water! What makes this worse is that my bride was mid shower with soap in her hair! I am appalled. As if the day before your wedding is not stressful enough, she had to deal with this. Washing her hair out with ice cold water. When we mentioned what had happened to the person at the desk their response was, and I quote, "It happens." Excuse me?!?!?!? When I book to stay in a hotel, I do not expect that a basic necessity such as hot water to be an issue and I am confident that had my bride stayed anywhere else, I would never have a gotten such a phone call nor would I have recieved such a response from the hotel, "it happens!" When I pay for a service, there is a general understanding that the service will be provided not that I will be told, "it happens" with no offer of compensation or gesture of good will. I would continue writing more about how upset & annoyed I am that my bride was in tears the night before the most special day in our life but I'm running out of chatacters. 21st Floor Suites, this is unacceptable and quite frankly disgusting and I don't think we will be staying here again.
Sammy, gb3 night trip
Exceptional 10.0
I Highly Recommend This Place!
I have stayed here many times before. Great location, great apartment and great staff.
Alexander, us2 night trip
Exceptional 10.0
Great stay at 21st floor hotel
The reception staff were all friendly and welcomed us with smiles. The suite was nicely decorated and had everything we needed. Breakfast out in restaurant was great as well as Saturday morning in the hotel Extras for shabbat were all provided including a beautiful while tablecloth. Can not beat the location or the view. Would definitely stay there again! To avoid confusion just make sure your cab driver knows the drop off is Migdal Hair / City Tower address is mordechai aliash 2.
Aviva, us6 night family trip
Exceptional 10.0
It was great. The staff was very friendly and helpful. Galit was in touch with us via email and phone prior to our arrival. The space is an apartment but with a cleaning crew every morning, exchanging our towels, and a breakfast voucher which could be used at three different food places. Best of all was location. It is Super central- you are on Ben Yehuda street, down the block is Jaffa st where the light rail is, and machine Yehuda (the Shuk) is an 8 minute walk. There is a sabbath elevator that goes up and down straight from the 21st fl to the ground level so it’s not a long wait, and they have keys for sabbath, as well as hot plates and hot water urn.
Michal, us5 night family trip
Very good 8.0
Amazing location at the top of Ben Yehuda Street. Parked underground and then had to take two different elevators to get to hotel on the 21st floor. Free Breakfast options are great at restaurants nearby. Only complaints: toilet seat kept coming off and they don’t clean to room daily.
us2 night family trip

21st Floor 360 Suitop Hotel