Guests
All properties in Cancun, Quintana Roo, Mexico

Hotel Plaza Carrillo's

3-star hotel with outdoor pool, near Las Palapas Park

  • Free WiFi
From
S$34

Image gallery

  • Hotel Plaza Carrillo's
  • Hotel Plaza Carrillo's
  • Hotel Plaza Carrillo's
  • Hotel Plaza Carrillo's
  • Hotel Plaza Carrillo's
Hotel Plaza Carrillo's. Image 1 of 46.
1 / 46Hotel Plaza Carrillo's
Claveles No. 33 y 35, Cancun, 77500, QROO, Mexico
7.6.Good.
  • Me fue bien, no es la primera vez que me hospedo en este hotel. Es muy céntrico y tiene…

    May 16, 2021

  • El tv estaba en malas condiciones los aires condicionados también estaban malo el…

    Apr 25, 2021

See all 86 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Convenient
Transport options
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 43 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • 24-hour front desk
  • Front desk safe

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping
  • Bathtub or shower
  • In-room climate control (air conditioning)

What’s around

  • In Downtown Cancun
  • Las Palapas Park - 9 min walk
  • Las Americas Cancun Mall - 2.6 mi / 4.2 km
  • Tortuga Beach - 4.6 mi / 7.3 km
  • Cancun Convention Center - 6.6 mi / 10.6 km
  • Cancun Interactive Aquarium - 8.2 mi / 13.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room

What’s around

Landmarks

  • In Downtown Cancun
  • Las Palapas Park - 9 min walk
  • Las Americas Cancun Mall - 2.6 mi / 4.2 km
  • Tortuga Beach - 4.6 mi / 7.3 km
  • Cancun Convention Center - 6.6 mi / 10.6 km
  • Cancun Interactive Aquarium - 8.2 mi / 13.1 km
  • La Isla Shopping Mall - 8.3 mi / 13.3 km
  • Aquaworld - 10 mi / 16.1 km
  • El Rey Ruins - 11.9 mi / 19.1 km
  • Delfines Beach - 16.4 mi / 26.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive
map
See on map
Claveles No. 33 y 35, Cancun, 77500, QROO, Mexico

At a glance

Hotel size

  • This hotel has 43 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free offsite parking within 33 ft
  • Street parking available

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service

Things to do

  • Outdoor pool

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage

Facilities

  • Safe-deposit box at front desk

Accessibility

  • Accessible bathroom
  • Handrails in stairways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Iron/ironing board (on request)

Sleep well

  • Down comforter

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries

Be entertained

  • TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Carrillos - This restaurant specializes in international cuisine.

Fees & policies

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 6:30 AM to 8:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • Hotel Plaza Carrillo's Cancun
  • Hotel Plaza Carrillo's
  • Plaza Carrillo's Cancun
  • Plaza Carrillo's
  • Hotel Plaza Carrillo's Hotel
  • Hotel Plaza Carrillo's Cancun
  • Hotel Plaza Carrillo's Hotel Cancun

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hotel Plaza Carrillo's does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • No, unfortunately, but there's free parking nearby.
  • Yes, there's an outdoor pool. Guests have pool access from 6:30 AM to 8:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Yes, Carrillos offers international cuisine. Nearby restaurants include Rolandi's (5-min walk), El Poblano (6-min walk), and Las Quekas (7-min walk).
  • No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (2-min drive) and Caliente Casino (3-min drive) are both nearby.
  • Hotel Plaza Carrillo's has an outdoor pool.
7.6.Good.
  • 8.0.Very good

    The staff was excellent... the building is old with old furniture and beds

    7 night trip, Apr 2, 2021

    Verified Expedia guest review

  • 6.0.Good

    Good location and price

    The hotel is close to the ADO bus terminal and restaurants and shops. The rooms are accessible from an outer corridor and the locks were a little flimsy. The room and bathroom were dated but overall clean and tidy.

    1 night trip, Jan 19, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wonderful location in town, corteous efficient and honest gentleman at reception. Lovely pool (just a bit cold)

    carlos, 1 night trip, Jan 15, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Very good

    Very good

    Kerry, 1 night business trip, Jan 9, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Nice place for the money

    Good location

    Paul, 3 night family trip, Dec 17, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    okay hotel in downtown Cancun

    pros * great location * fast wifi * clean room * with parking area cons * no breakfast was provided; my booking stated breakfast is included * basic room; dated hotel * getting in and out of the parking area could be challenging, especially with other cars parked on the street

    1 night trip, Nov 2, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    Hotel wants you to pay for the included breakfast

    Hotel advertised that breakfast was included After I pay they tell me that they don’t serve breakfast because of Covid19 I ask where I can get my breakfast They say at restaurant just around the corner This is all fine But they wanted me to pay!!! I say that I pay already But they don’t care I contact Hotel.com to have a refund But Hotels.com only want to give me a 5$ USD Coupon or day Very bad service from both Hotels.com didn’t care about that I have gold status with them

    Jakob, 3 night trip, Oct 28, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Nice place. Recommend to have breakfast elsewhere as what they offer is limited. Great price.

    1 night romance trip, Feb 28, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Very very clean room, everything inside the room works that also including A/C, very convenient location - everything is a only a step away including ADO bus terminal, R1, R2 buses, mercado 28, OXXO, cheap places to eat.

    2 night trip, Jan 30, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Budget friendly place in cancun centro

    Good place and within budget very close to downtown ADO and many local eateries.

    2 night trip with friends, Dec 11, 2019

    Verified Hotels.com guest review

See all 86 reviews