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HARRIS Hotel & Conventions Gubeng - Surabaya

Photo gallery for HARRIS Hotel & Conventions Gubeng - Surabaya

2 outdoor pools
Exterior
Minibar, in-room safe, desk, free cots/infant beds
Breakfast, lunch, dinner served; international cuisine
Lobby

Overview of HARRIS Hotel & Conventions Gubeng - Surabaya

HARRIS Hotel & Conventions Gubeng - Surabaya

4.0 star property
4-star hotel in Gubeng with 2 outdoor pools and spa
8.8 out of 10 Fabulous
8.8/10 Fabulous

44 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Jl. Bangka 8-18, Surabaya, East Java, 60281
Main amenities
  • Daily housekeeping
  • Restaurants
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Free children's club
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Free cots/infant beds
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Fridge
  • Private bathroom

Room options

About this area

What's nearby

  • In Gubeng
  • Tunjungan Plaza - 3 min drive
  • Pakuwon Mall - 13 min drive

Getting around

  • Surabaya (SUB-Juanda) - 37 min drive
  • Surabaya Gubeng Station - 13 min walk
  • Surabaya Pasar Turi Station - 14 min drive
  • Tandes Station - 15 min drive
  • Train station pickup (surcharge)

Restaurants

  • Seventeen Skyview Resto & Lounge - 1 min walk
  • Starbucks - 1 min walk
  • Boncafé - 2 min walk
  • Sea Monsters - 4 min walk
  • Bubur Ayam Spensix - 4 min walk
Map

About this property

HARRIS Hotel & Conventions Gubeng - Surabaya

Bring the kids when you stay at HARRIS Hotel & Conventions Gubeng - Surabaya in Surabaya and they can enjoy the free kids' club. Guests can visit the spa to indulge in massages, body scrubs or body treatments, and international cuisine is served at Harris Cafe, which is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include 2 outdoor pools, a health club and a fitness centre.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of Ascott Cares (Ascott Limited)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 152 rooms
  • Arranged over 17 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Late check-in subject to availability
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Transfers

  • Train station pickup*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • Restaurant
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Children's menu

Working away

  • Business centre
  • Meeting rooms
  • Conference space (7104 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Built in 2015
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Health club
  • 2 outdoor pools
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift

Room amenities

Be entertained

  • 47-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Mobile key entry

Special features

Spa

H'Spa has 6 treatment rooms, including rooms for couples. Services include body scrubs and body treatments. A variety of treatment therapies are provided, including reflexology.

Dining

Harris Cafe – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 95000 for adults and IDR 95000 for children

Renovations and closures

The following facilities or services will be unavailable from May 22 2023 to June 1 2023 (dates subject to change):
  • Swimming pool

Hygiene & cleanliness

This property advises that enhanced cleaning measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

HARRIS Hotel Conventions Gubeng Surabaya
HARRIS Hotel Conventions Gubeng
HARRIS Conventions Gubeng Surabaya
HARRIS Conventions Gubeng
HARRIS Hotel & Conventions Gubeng Surabaya Java
HARRIS Hotel & Conventions Gubeng - Surabaya Hotel
HARRIS Hotel & Conventions Gubeng - Surabaya Surabaya
HARRIS Hotel & Conventions Gubeng - Surabaya Hotel Surabaya

Frequently asked questions

Does HARRIS Hotel & Conventions Gubeng - Surabaya offer free cancellation for a full refund?
Yes, HARRIS Hotel & Conventions Gubeng - Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at HARRIS Hotel & Conventions Gubeng - Surabaya?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at HARRIS Hotel & Conventions Gubeng - Surabaya?
Yes, there are 2 outdoor pools and a children's pool. The swimming pool will be unavailable from May 22 2023 to June 1 2023 (dates subject to change).
Are pets allowed at HARRIS Hotel & Conventions Gubeng - Surabaya?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at HARRIS Hotel & Conventions Gubeng - Surabaya?
Yes, there's free self and valet parking.
What are the check-in and check-out times at HARRIS Hotel & Conventions Gubeng - Surabaya?
You can check in from 2:00 PM - midnight. Check-out time is 11:30 AM. Contactless social distancing and check-out are available.
What is there to do at HARRIS Hotel & Conventions Gubeng - Surabaya and nearby?
HARRIS Hotel & Conventions Gubeng - Surabaya has 2 outdoor pools and a spa, as well as a steam room.
Are there restaurants at or near HARRIS Hotel & Conventions Gubeng - Surabaya?
Yes, Harris Cafe offers international cuisine.
What's the area around HARRIS Hotel & Conventions Gubeng - Surabaya like?
HARRIS Hotel & Conventions Gubeng - Surabaya is in Gubeng, a short 14-minute walk from Submarine Monument and 15 minutes' walk from Surabaya Plaza Shopping Mall.

Reviews

8.8

Fabulous

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Property conditions & facilities

Reviews

10/10 Exceptional

Verified Hotels.com guest review

8/10 Very good

Nice and new hotel, bright colors and modern
Stayed one night at suite room on 28-Jan-2013. Overall experience was OK.
Verified Expedia guest review

10/10 Exceptional

great place to stay, rich variety of cuisine
my third time, looking forward to next time
Verified Hotels.com guest review

8/10 Very good

Nice hotel near Gubeng station
Clean and nice hotel, ideal to stay if you booked a train trip from the Gubeng railway station.
Verified Hotels.com guest review

8/10 Very good

Happy Family Hotel
It is morden and bright. Staff are happy. Room seems not sound proof, next door big noise disturb my sleep till 3am. Drainage was bad, shower water overflow to bathroom floor. Good impressions apart from that.
Verified Expedia guest review

8/10 Very good

Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

6/10 Good

Not so good for tired climbers in Ramadan period
The hotel looked new and modern. However, the spa was closed during the Ramadan period so it wouldn't be good for tired climbers of Mt Ijen and Mt Bromo who were looking forward to a spa. The spa nearby was also closed for Ramadan period. The swimming pool was also closed earlier at 4 pm during Ramadan. So, if you may want to reconsider if you are booking during Ramadan period (I think they should have stated it in their website so that we can make well-informed choices as we book it because of its spa service.) The room is spacious with an extra sofa bed (too small and hard for an adult to sleep for more than 1 day). The colour of the rooms are bright and cheerful with kettle and fridge. The staff of the hotel were generally friendly and helpful. They even helped us to get the driver to drive us to the local goodies shop (on our way to the airport) so that we could shop for some local goodies as our souvenirs. There is a Boncafe restaurant near the hotel. The taxis are easily available to the customers. There is a nice motorcycle accessories shop nearby with great staff and service. The hotel offers shuttle service to the major malls and also provide an airport transfer service at a reasonable price.
Verified Hotels.com guest review

8/10 Very good

Clean and Nice hotel rooms with lots of TV channel
My Husband and Son went there for business trip. They were very satisfied with the rooms once they entered. The room are clean and the drinking area are good too. Breakfast and local food are good only the western food need to improve
Verified Expedia guest review

8/10 Very good

Business stay in Harris Surabaya
The hotel is new (2015) with ‘hip’ atmosphere and shocking orange color motive…☺ The staff are amazingly helpful and cheerful (you this phrase every time you enter the elevator). The hotel location is central and was only 5 minutes drive (not at pick hours were it become 20 min) from the Grand City convention center. While the hotel is really pleasant, the rooms are small. There are no wardrobes or closets to store cloths. There is only an open niche with few hangers. We had to use the sofa as our wardrobe. However, the biggest issue we had was the noise. The walls seems to be made from paper since we could hear any noise (including snoring !) from the next room (probably they could hear us too). This means that at different hours of the night we would wake up to people coming in or going out. Moreover, the window glass is also quite thin (be careful not to lean on it) since we could hear children noise at 7am from the pool, 10 stories below us not to mention the train noise. On the up side, breakfast was great. The dinning room is open design, light and nice. Great selection of any food from east to west.
Verified Expedia guest review